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August 2023 by Michael Schiferl
Very good customer service. They even honored a coupon after I forgot to use it.
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April 2023 by Elmer Majano
Found what I was looking for! Very satisfied with my visit here!
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March 2023 by Vincent Brown
This location is under new management and it's like night and day. It's sooo much better than it was.
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June 2022 by Lance zimmerman
Great store! I was in twice and had help from Hannah. She was polite and professional. The paint has worked out great.
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May 2022 by Savannah Lanza
I went to this location earlier today to get a small batch of paint for a patch on my wall. I knew exactly what I needed, had the product/color number, and asked for eggshell. The employee was watching Judge Judy and having a very personal conversation on AirPods the entire time I was there. Not only did he give me the wrong color, and satin instead of eggshell, but he was also having a very inappropriate conversation on his phone while mixing my paint. The store is really dirty, with trash on the floor and counter. Overall, it was a really uncomfortable and frustrating experience. Don’t go here.
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May 2022 by Tom Cavaliere
Made it real easy to get paint for house.
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April 2022 by Susan S.
I have been going to Sherwin Williams for over 30 years w/Architect Account. I have never met anyone in my life w/such poor customer service skills as I did w/the two girls on Johnson Drive. The one gal short hair quite a few piercings everywhere (just for reference not judgment) immediately was confrontational telling me she is not doing samples. I asked to speak w/a mgr and she avoided it and lied literally did not inform them I was waiting. She said they are busy. She didn't offer solutions, was untruthful and then made it clear or presented such tension the other co-worker then ignored me. When I finally was in touch w/Eric. He was simply a Superstar. He acknowledged the problem, brought all the way to the Airport the sample (there are many many solutions even if a quart had been offered) and wrote me a very dear apology. SW is lucky to have him. The other 2 need to be terminated. There is no hope often for employees to sabotage a business or to stand in the way to management. She was ugly from the moment I waited over 5 minutes just to get a "hello" that I never received. It was just, "NO" I am not doing samples right now. Thank you again Eric for at least validating poor behavior. The other reviews of terrible service are accurate, but Eric can't work alone! He needs help w/people that care.
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October 2021 by Michael Still
On 8/31 around 230. All I needed was to match a ceiling white to touch up a ceiling. Not the smartest young girl at the desk didn't really know what to do or didn't want to match it. I just needed a gal. She also said all she has is 5 gal. It's a flat white. Really?!?! Didnt try to match or test or anything. Then I ask for a paint deck and she wanted to charge me for it. All the others just give me one free. So I drove to the next store off Shawnee mission parkway. Very helpful about matching my color and I got a paint deck too. I will never step foot in this one! Wasted my time and you could tell she just didn't want to help or be there
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August 2021 by Josh Burns
The nice girl at the counter was very helpful. I have been having trouble getting 15 gallons of paint but she got it done. Thanks
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July 2021 by Noah Vogt
Please get your manager to keep their stock... stocked. You didn't even house a basic semi gloss to mix up.
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July 2021 by Jason Peery
Went in asking about PrimeRX primer and was told they didn't have any primer at all. How could a paint store not have ANY primer at all? Then I go on line and see they actually have exactly what I was looking for. Won't be wasting my time with this place ever again.
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May 2021 by Peter Sargent
Very helpful as always
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April 2021 by Yaneth Esparza
Great like always
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April 2021 by Geoff faucett
Love me some SW
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March 2021 by Jeff Hubka
Eric is awesome to deal with. Highly recommend.
