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March 2025 by Paul Kellerman
We’ve got 2 tanks, one for the house and one for the shop. We got our automatic fill for the house right before the arctic blast. Hadn’t had the shop tank filled in 6 years and had it on will call. I’ve been spending a lot more time in the shop since I retired and finally ran the tank out. I tried to request service online but since the tank was reading 0%, I had to call. It was an automated call which actually worked great. In less than an hour the driver was at the house. Since I let the tank drop to 0% it had to be tested, which Dallas (the driver) did. He also tested all of the joints in the shop to make sure we had no leaks, as we were smelling propane. Turns out that can happen with a very low tank as there is insufficient pressure to seal the valves! I won’t let it run out again.
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February 2025 by Brock Wendt
Ordered propane weeks ago, called to check when we might get it and the order had been cancelled by Ferrellgas with no explanation. Placed new order and was told we would be expedited, 5 days later, still no propane.
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June 2024 by Myrna Morrison
We have always had very good service and are happy with Ferrellgas..
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March 2024 by Anita Javorski
I January I ran out of propane during Artic Blast, despite being a customer for 13 years You let me go for 2 weeks without heat, which caused my pipes to break, even though I had the water running and problems keeping me and my dogs warm. Now all this doesn't matter I have to pay the full bill before I can get more propane. The bill I was charged when you finally got me fuel should be forgiven since I had all of this happen..
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March 2024 by Anthony Pennington
Please at all cost avoid Ferrellgas! We nearly ran out of propane twice! We ordered when we were at 45%. They gave us a date that it would be filled by and it was 2 weeks after they finally showed up after I got nasty with them on the phone. Of course during the coldest time of the year. Customer service is horrible and they don't give a damn about you.
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March 2024 by Patty Powell
Was out of propane for a week and a half. Couldn’t get anyone to answer the phone for two days. Once I finally got a real person the guy was rude. If I didn’t find another supplier I would have been out of propane for six weeks according to Ferrells latest automated call. Funny that a new company got me propane in one week.
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February 2024 by Alyssa Keaton
If I could give this company ZERO stars, I would, TERRIBLE customer service, cancels scheduled fill appointments and multiple hang ups. Communication is non existent. I will NEVER use this company again!
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October 2023 by Jeff Neal
This company charges you $150.00 if you have more than 5% remaining in the tank at pick up. They say they pump off the remaining LP gas before delivering to a new customer, so they charge this fee to existing customers. Feels like an illegal way to make it look like you owe them money back. NOT RIGHT. THE PRICE OF THIER LP GAS NOW IS $3.59 GAL, TOWN AND COUNTRY IS $2.59. By the way, The tanks belongs to them, they should pick the tank up anyway, seems we should be charging them for the days the tank sets on own property.
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October 2023 by Mandy Hawthorne
The Service Tech was professional and very efficient. He leveled the tank, guaranteeing accurate readings for continued safe propane usage.
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September 2023 by Jill Allen
I am unable to review a product I have not received yet.
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October 2022 by Jason King
They charged me for a fill in January that didn’t happen. Tank ran out and cost me an HVAC service call. Still dealing with it 10 months later to try and get someone on the phone that can do something about my $1200 bill for nothing. Wish I had another propane option, I’d be done with ferrellgas
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October 2022 by James Swift
Had an issue and I called Ferrellgas. They were understanding, quick to respond, through, and professional.
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August 2022 by waj3048
I've been trying to get my propane tanks fixed (certified) for 2 years now. They say your going to come out but you never do. Getting frustrated with service.
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October 2021 by mike m
Ordered propane yesterday told me $2.49 called today toa add and fill my tank,today, found out I was lied to yesterday charging $2.51, you lost a customer of 14 years lying to me and over charging me
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September 2021 by Bryan K.
Been on hold for over an hour. Out of propane. Sub zero temperatures. No one is answering the phone. What a horrible company.
