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November 2023 by Derek Kieffaber
DO NOT SHOP HERE! The staff is pleasant but they're business practices are either shady or incompetent. I never received Carfax I asked for during the test drive. The salesman Jeff tried to sell me on a $5000 warranty citing the Engine Control Module( brain of all new cars) as frequently going out. 31 days later, 1 day past the 30 day warranty given by law, the ECM cuts out due to a harnessing issue causing a drained battery and car wouldn't start without a jump. Report it to them and they denied any coverage initially, I mentioned I would leave a review and they paid half of the $600 repair fair enough I suppose. But a bit curious/ suspicious I thought. Now it's been 4 months and I don't receive the title due to them shipping it to the wrong address, I get a letter from the bank threatening legal action if the car doesn't get registered. I call about the title and they say they shipped it twice and it was signed for Scan over the signature and it is not mine nor did the address match mine( I live in OP, it's addressed to Mission). They say they will order a new duplicate at $50 cost to me( the state charges 8.50) and I have to drive down to Paola from OP to pick it up as well,as they will not ship again. Long story short don't buy here, it will cost you way more in the end.
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November 2023 by Sharon & Paul C
We purchased a new Jeep from New Century. They were very accommodating. We appreciate all of Jeff’s help through the process. We look forward to dealing with New Century in the future. Definitely a “Hometown” atmosphere! Thank you!!
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November 2023 by Brian Hellums
After waiting for two weeks for a vehicle to become available for me to look at due to the dealership using it and setting up an appointment the day it was available the vehicle was sold before I even had the chance to look at it. Horrible customer service. I purchase multiple vehicles a year for my business and have never been treated like this on a vehicle. Would highly not recommend.
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November 2023 by Lauren Gordon
Great service! Easy process! 10/10 recommend!
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November 2023 by Cameron Brown
Horrible service
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March 2022 by Eric Howton
Friendly, professional service department staff assisted me after-hours, then got me back on the road first thing in the morning! I hope I don’t have a flat again on a road trip, but if I do, I hope I can make it back to New Century Dodge Chrysler Jeep!
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February 2022 by Tyler Crince
Awhile back I had inquired about one of the cars they had on the lot, I had someone’s attention online for maybe 10 minutes till I had never got a response back. Extremely unprofessional would recommend better dealership that will actually talk to you.
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November 2021 by Maddie Barron
Don’t waste your time with these guys. I have too many negative things to say to even try and write about. -10/5 stars if it was possible
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October 2021 by Todd J.
Finance guy Bill Norton said he would have "no problem" assisting me in paying off my Jeep lease and only charge their $149 doc prep fee. Said he would call the finance company and call me back soon. So I gave him all my info. That was last Friday, 10/22/21. I called him back the following Tuesday (10/26/21) and by this time I am into my grace period for lease payoff. He said he was "too busy to assist (me) because it was the end of the month and he had too many customers". So now I am needing to find a different dealership to handle this payoff before the grace period runs out the 29th (closer to the end of the month) and needless to say, I'm mad.
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August 2021 by Daniel DeHaan
I want to give a huge shout out to the people at New Century Dodge for making the purchase easy and fast. From the time I pulled up to the lot till leaving in a new car, I had outstanding service. Thank you so much for everything. I will continue all my vehicle needs with New Century. And on a side note my daughter thanks you for the starbursts.
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November 2020 by Amanda Byrd
I can not recommend New Century enough!! We recently purchased our third vehicle from them. Jeff and Toby are FANTASTIC!! No gimmicks, high pressure sales or shady dealings here. They’re real, honest folks who actually care about their customers. They’ve earned our business for life!
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December 2019 by Jenny Stratton
they always get me I great service department.
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November 2019 by Robert Suppenbach
Always fast friendly service
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October 2019 by John Meeks
Top Notch Service!! Great people! I buy all my vehicles here and have them serviced there also. Customer service is great! Awesome car buying experience!
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July 2019 by Tyler Smith Ericson
Thank you so much Jeff we are very happy with our new 2015 Ford Fusion!!!
