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February 2024 by Angela Schultz
I had the bestcustomer service experience today. The young man who was working went way above and beyond.
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December 2023 by Pat Tongish
Justin was excellent, helpful & fast
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October 2023 by Theresa K
18 years with VERIZON IM FINALLY FREE OF THE WORST CELL COMPANY AND CUSTOMER SERVICE EVER.. GOOD RIDANCE
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September 2023 by Dale Hoffmann
Justin at the Newton store was amazing. He should get a raise. Very helpful and made the process of getting a new line and phone so easy and stress free
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September 2023 by Garry Norton
The Justins were more than helpful. I hate buying phones, but they made it actually kinda fun. ?
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April 2023 by Cattle & Crops
Don't even attempt to go here. Find a corporate store. Victra is awful. Go to Wichita Verizon on Rock Rd. According to Verizon corporate, third party stores are awful. Especially Victra! STAY AWAY!!
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November 2022 by Faie Frederickson
Justen Tracy was polite, patient, and knowledgeable. If I was only rating my experience with him, it would be a five star.
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October 2022 by Nancy Anne
Great, knowledgeable employees who took lots of time with us. Didn't make us feel silly or "old" for asking questions they probably hear many times a day. We'll definitely return!
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October 2022 by Dave Schrag
Ryan did a great job this morning. He was juggling three clients and he remained calm and was very professional. I really appreciated his help.
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October 2022 by Page Luttrall
I have been in this store twice, once when my husband got his new phone and then again when I needed a new phone, both times the experience was great. From going in twice with a 6month or more gap in between, I gather they may not have many employees because there was only one employee working inside the store both times. However that is not surprising since just about everywhere is short staffed right now. Both employees handled the abundance of customers waiting like champs, they were friendly, answered questions, and multitasked to the best of there ability to help get customers taken care of. Thank you for all your hard work! You guys deserve a raise!
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September 2022 by Travis-Zereya Sanders
Amazing customer service! Usually it’s always bad but this time I had Justin (pretty sure that’s his name) helping us and he did an incredible job at multitasking and helping several other people at once! He was backed up with about 12 other customers and he was still able to keep everything straight and get people in and out as fast as possible!! Awesome job man! Verizon give that man a raise!!
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August 2022 by Isabel Scott
Alex was very patient and answered/explained all my questions.He gave me all the options to upgrade my phone within my budget.
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June 2022 by Christan Carruth
I have been in this store twice, once when my husband got his new phone and then again when I needed a new phone, both times the experience was great. From going in twice with a 6month or more gap in between, I gather they may not have many employees because there was only one employee working inside the store both times. However that is not surprising since just about everywhere is short staffed right now. Both employees handled the abundance of customers waiting like champs, they were friendly, answered questions, and multitasked to the best of there ability to help get customers taken care of. Thank you for all your hard work! You guys deserve a raise!
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May 2022 by CHANCETHEBEST
Great customer service but it takes forever to get anything done.
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March 2022 by Christy Hein
Dakota was excellent at making sure we were covered on all specs with the new phone and tablet! He had great customer service and communication skills!
