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March 2024 by Quintin Norris
First off the staff have been great help and fantastic service. I have been renting from this location since (Cubesmart) 1st open up. Prices have been really good when I needed to store personal belongings and help with expanding my online business. But recently the 24 hours access being changed to store hours makes it harder to access my items when I need them. But during the access hours I am working 2 jobs and have to use my lunch break to get things I need. I hate to move but the staff, location, price has what kept me from looking elsewhere. Other than that it's been a great facility for the last several years.
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March 2024 by Ryan Coody
New owners (3rd in 4-5 years I believe, we'll see how long these guys last) just decided that you can't access any of your property after 6pm during the week. This is definitely the most absurd business model I've ever seen for a storage facility - storage you can't access! Never mind the fact the parking lot looks like a junkyard. They never bothered to communicate this in any way whatsoever. The only information is taped to the office door, which no one who rents a space from them will ever visit - these should at a minimum be posted on the doors used to actually access the facility. Contacting customer service, will update if fixed.
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March 2024 by Nancy Smith
I am extremely disappointed with the customer service from the Olathe, KS location. I rent two units and they have changed the access hours from 6:00 am to 9:00 am. I am at work at that time and this is completely unacceptable! I also chose my two units so that they would have the solar lighting. One unit’s light has never worked, and when I call to discuss it, they hang up on me. The front security gate is broken and the side one is unaccessible. When the property manager finally calls he is rude and says “I’m not telling you why the hours changed!” Wow!
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March 2024 by Tricia Grossman
I would give them 0 stars if I could. Just Storage just recently bought this place out. I'm not sure how recent as I only received a notice in the mail on Monday 3/4/24. I wasn't given but a few days notice that there was a new owner and to change my payment information over before i was charged a late fee. I called several times and left voicemails and it took them quite a few days to return my call. When the call came in the first thing he guy said was "you calling about storage?" No hi, hello, no introduction. I asked who this was and he responded "Just Storage". I don't know his name but his phone comes up as Marsha Adams. Marsha must have a cold because the voice was that of a dude... I wanted to ask if they would consider removing the late fee as a gesture of good will since I've never missed a bill there and I only had a few days notice that the place was bought out and changed ownership. (No emails from the until 3/4/23 they called me back on 3/6/23) and the guy didn't even let me finish my sentence before he interrupted me and said "no, no, no... we do what we want here." and then he laughed this ridiculous laugh... Would highly recommend NEVER using this facility ever. It used to be a safe place owned by a good company but not anymore. Now its owned by some moron who can't even speak a complete sentence, has zero people skills and laughs when he is rude to someone. Not Impressed. Coming as soon as I can to get my stuff out and never doing business with them again.
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March 2024 by Eric Graefen
Good Facility - Sketchy People Hanging Around.Moved in over Saturday and Sunday. Both days there were a handful of what appeared to be homeless people hanging around and using one of the units as their home base. One of them was actually sleeping on a cart in the hallway. I would never let my wife come here alone. CARTS: There are very few carts which prevented me from being able to finish moving in. :/ According to the manager, this is because people either steal them or park them inside their units. Also, you need a wrench to remove the handle if you need to load anything large, like a sofa, table, or headboard. DOORS: Double doors that do not prop open and both must be open to get a cart through. So you either need 3 people or you need to bring your own door stops. ELEVATOR: only one and it is not made for freight. It has narrow doors and is configured sideways. I had to unload half of my furniture of of the cart to get it in, then re-load it again on the 2nd floor.
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March 2024 by Sara Collins
I had a wonderful experience with Life Storage. Sabrina was very helpful, patient, and kind. Sabrina walked us to our storage unit on the first day and showed us where everything was. She was great at communicating and always available if we had any questions. This made our move very easy, and we are so happy that we chose Life Storage!
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March 2024 by Master KChief
Have been at the Life Storage location for about 6+ years (back when it was CubeSmart), Matt has been by far the best manager this location has ever seen. Every time I see him he is busy accommodating customers and making sure the facility is clean. If I ever have a problem or concern, he has always gone above and beyond to resolve it. Facility itself is clean, climate controlled, and has very reasonable rates. Highly recommend it and the people running it!
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January 2024 by DD
The process was quick and easy, and the staff was friendly. However, there is only one issue - there are no directional signs for the elevator. I passed the elevator several times because it's hidden and you have to look up for the white-boarded wall. Additionally, I would recommend that storage numbers be placed on the outside wall of each aisle, for example, 2200-2300.
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December 2023 by Brianna Friederich
Adam and Matt were so incredibly helpful and made sure I received the best pricing available. Highly recommend using this clean and secure facility.
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December 2023 by Kristen Will
Convenient location, clean facilities, friendly staff, and awesome prices! Definitely recommend!
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November 2023 by Michael Baska
Absolutely life saving and the most affordable you will find! Having to use for 2 weeks while we wait for our new place to be finished has been a life saver. Also, 1st MONTH IS FREE! How can you say no to that?$
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November 2023 by Allie Lohman
Very clean facility with great rates. I wish the lighting was better in each unit.
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October 2023 by S.M. M
Generous and kind staff, plenty of available units, easily one of the best storage facilities I’ve used!They are kind, patient, and offer the customer a variety of storage needs — which is especially helpful for people in transition.
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October 2023 by Jon Lindsay
I wasn’t sure about a storage place that I could just drive up to the garage door and drop off my stuff but after using the climate control spaces, I would not consider anything else. It is always the perfect temperature inside and very clean.
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October 2023 by Jentrie Campbell
Matt was incredibly helpful in helping me figure out the best way to downsize my storage unit and give me the most time to get it done!
