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June 2023 by Tom C.
absolutely outrageous on prescription cost. simple prescription fill was $322 and Hyvee had it for $7.89. the pharmacist replied "we processed it through insurance " which picked up NOTHING!!!. also had a perscription for for Exalta for $800 and all the other RX was substantially less. DONT GET rX filled at CVS!!!!
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November 2022 by Trina White
i had a COVID vaccine appointment for 5pm, I have been waiting 26 minutes for the pharmacist to administer. She is saying she is on a call, I'm looking at her and she is not talking to anyone. oh here she comes saying that the person on the call hung up? I feel like she was thinking I was going to leave. it's not good service
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October 2022 by Makaela H.
Absolutely the worst pharmacy. I called to their automated service for a prescription refill and I showed up and no medicine was ready. Then I was told it was going to be 15-20 minutes until the medicine was ready. I had already waited in the drive through for 30 minutes with dogs and a baby in my car. I was told drive around and get back in line and we will try and have it ready. So I was waiting another 30 minutes. It should not be this hard to get medication for my son so that I can leave town. This medication mind you was just pulling the bottle off the shelf and putting a label on it; it was not a difficult medication at all. They will for sure be losing my business. Terrible customer service.
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April 2022 by Lori Ibach Brunner
While in drive through, was treated very poorly. Felt like an idiot. Need to teach better customer service.
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December 2021 by Doug T.
Extremely helpful pharmacy that helped me solve a complicated insurance issue. The tech was very pleasant and everything was efficient. I would recommend this location over others as the other locations were unable to help me.
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October 2021 by Meg K.
Terrible customer service... awful. Waited 10 minutes for an employee to walk to the front to get service - I mean someone could literally come rob this place and nobody would know?!
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May 2021 by Kyle R.
This CVS has the worst customer service possible. Their phone system is terrible and it takes you 10 minutes just to speak to a human. And once you get through the pharmacists are so unfriendly. I'm stuck here because of my insurance. But avoid this cvs at all costs
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January 2021 by Danielle L.
This place is such a nightmare. We are held hostage by our insurance company only allowing prescriptions from CVS. We've had to go here for over two years, but I can't take it any more. For real. I'm gonna drive an extra 30 minutes to the CVS in OP just to avoid this place. Your meds will never be ready on time. If they tell you 30 minutes and you come back an hour later; it won't be ready. If they tell you it'll be ready in an hour and you come back 3 hours later; it won't be ready. You can even get a text from their automatic system saying your meds are ready, but if you drive there; they won't be ready. After two years of this, I've had to start calling, sit through 5 minutes of their automated machine, hope it connects to a person (and that they don't hang up on me instead of answering and I have to start the whole process over), and triple check that my meds are ready. And sometimes they still aren't! Once I called to check on my daughter's meds (her doctor called it in in the morning and this was after dinner time), and they said they were running two days behind. Two days! How is that okay!? There are medications people need to function and survive but they're running two days behind? This isn't a Covid thing. They've always been like this. It's gross incompetence. I'd say they have blind, fingerless, monkeys back there trying to count out the pills, but that would be an insult to disabled monkeys everywhere. Do yourself a favor and avoid this place at all costs.
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December 2020 by mark d.
If I could give this place a zero, I would. EVERY time we go to the pharmacy there is an issue that they have caused. Today called in a prescription which was to be ready by 1700. When I arrived at 1920 I sat in the drive thru for 20 minutes and the car at the window did not move. I decided to go inside. When I told them my information I was told that my prescription was not ready and it would be another 20 minutes. I asked them why as their service said it would be ready by 1700. The girl said she would try and expedite this. 10 minutes later they informed me that they did not have the medicine and would not for a week. I asked why didn't anyone text or call ? IDK was the response. This type of service has gone on here for months. Dont have the medicine or not filled is the standard response. There were 4 people working and the original car was STILL waiting at the window. Tomorrow I will be going to Walgreens to compare their insurance and see if they will accept the company provided plan CVS plan. Run don't walk away from this place. We have been forced to use this place for 3 years and it has been an absolute train wreck from DAY ONE. I finally received a couple of days medicine instead of the 90 I should have. Read the other responses below, they echo my experience.
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December 2020 by Daniel K.
Not really sure how much a pharmacist cares about you when a text is received at 5:55 that your prescription is ready and they close at 6:00. I wasn't aware that they closed at 6/00 (my bad and I take responsibility for that) but I arrived at 6:03 only to be told I would have to return tomorrow. No apologies for the inconvenience, no effort to reopen the register, just let me know that they are open at 8:00 tomorrow morning. I have used Walgreens for decades and wish to hell I could continue to use them. Unfortunately insurance won't allow that. Will be checking tomorrow how much it would cost out of pocket to go back to them.
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July 2020 by Lisa Knop Circle
Pharmacy staff is not helpful. Now with COVID testing can't go through the normal drive through spot and the secondary one that does not allow for many items as well as many touch points when the idea of avoiding touch points in this climate is key. Only go to CVS because insurance requires it.
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November 2019 by Beth H.
I have tried for years to go to CVS since it is the preferred pharmacy of my insurance, but no more. They have filled scripts wrong over the years, never have meds ready, and rarely have the full order of meds. They are always short pulls, and I have to come back for the rest. Over the last year they have not been able to fill my daughter's epi pens- only have inferior genetic. Luckily Walgreens always could. I am done with them and will stick with Walgreens, even if I have to pay a little more.
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January 2019 by Melinda S.
I have shopped at this store for years and love the people at this location! They are like family. When I walk in they greet me with a smile, ask how I'm doing, never seem to mind helping me find something and even know a lot of my likes. It's fun to go there and swap stories about children and grandchildren and even pets--if no one is in line behind me. Maybe that's something people don't appreciate anymore, because they want to just go get their stuff and leave. I understand--and especially when you're in a hurry or there to get meds, etc. But I have sure enjoyed cultivating relationships with these wonderful people and have always found them to be professional and friendly. Otherwise, I would've gone somewhere else a long time ago.
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February 2018 by Chris C.
I totally agree with the other reviews on here. The customer service at this location is well below average. I've had pharmacy technicians and pharmacists tell me the wrong information multiple times. One recent example includes my precalling to verify they would quarter medications by hand, like my vet's office, if I had my vet call in a prescription to them; it is cheaper there than filling it in their office. I was told both times they could hand quarter them; moreover, I was told when I called to verify it was filled that they had quartered them. When we picked up the prescription, none of the pills were quartered. Properly quartering this medication is extremely important, because the medication side effects (mirtazapine, an appetite stimulant/anti-anxiety/anti-depressant) include increased heart rate and sedation. Plus, my dog has early stage kidney disease, so medications easily build up in her system due to the kidneys not filtering certain things out as efficiently as they should. So I don't feel confident quartering the medication myself. I'd rather let a professional do it. When I brought this to the pharamacist's attention, Jeremy, he argued with me repeatedly and stated I asked for the pills to be scored. I know the difference between scoring and physically quartering medications. This is definitely not what I asked for. When he repeatedly insisited I had, I told him if he continued to argue with me that I would be placing a call to his district manager. He could not have cared less. He went as far to offer me the customer service number to complain and continued to argue with me. When I told him I should have filled it at Costco and that I wouldn't be filling there again, he couldn't care less. He offered to transfer it for me, when obviously all I needed to do was take the bottle to Costco myself when I needed it refilled and they could take care of it. Total arrogance. So I spent the evening filing a BBB report, and depending how they handle the complaint, I very well might file an Attorney General and FTC complaint as well. This is why. I have never given them permission to automatically refill prescriptions with doctors when it states no refills. They do it anyhow. I have also repeatedly asked them to stop texting and phoning me about refills. They repeatedly called me for months following my numerous requests for no calls. Several years ago, I also had a problem with a pharmacist at this location on my husband's medication. They failed to promptly fill the medication, a medication he had run out of and that can cause seizures if abruptly stopped. His doctor stated he sent the prescription over, but they claimed "they never received it". Bull, because the doctor had a confirmation fax. The pharmacist didn't even offer to give a couple of days worth of medication to prevent withdraw symptoms, clearly what he should have done. When I got into with him and stated we would not patonize this location again, he flat out said he didn't care. When we finally got the medication, their system didn't even thoroughly print off the insert. So I contacted the district manager; she apologized and stated there was a training issue. I filled some prescriptions occasionally since then, usually when sick, primarily because they are down the street from my house. I am fairly certain this pharmacist was fired because I never saw him again. So, since then, I primarily filled my prescriptions through Target or Express Scripts. But CVS recently bought out Target's pharmacy. Because I had a couple of decent experiences at the Target location since the CVS buyout, I thought I'd try the one down the street again. I've filled medications only a few times in the past 4-5 months or so, and I don't see anything has changed. The employees are still as disorganized and are rude as hell. It is like they don't even understand there are other options in the area, better options. I mean, t
