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December 2023 by Kat
This review is specifically for the pharmacy. I find them to be excellent at what they do, empathetic, and kind! I have not had a bad experience with them, and they always have what I need. I go there once a month to pick up my meds, and they are always helpful. The only downside is that sometimes the line is a bit slow.
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November 2023 by Kat Bartel
This review is specifically for the pharmacy. I find them to be excellent at what they do, empathetic, and kind! I have not had a bad experience with them, and they always have what I need. I go there once a month to pick up my meds, and they are always helpful. The only downside is that sometimes the line is a bit slow.
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October 2023 by S Sutton
This pharmacy is the absolute worse in all of Olathe, OP and KC for that matter. The pharmacist (Kyle, Keith, ?), Jordan the pharmacy tech, are both terrible to deal with. They both speak so fast, (trying to get you off the phone or to simply not have you ask questions) that what they’re saying is unintelligible. My mothers prescriptions, as well as mine are never readily available. I was told to pick up 2 scripts (via them calling ME) for my mom in the last 2 days. I was waiting for a 3rd one to be refilled today. I call again to see if the 3rd one is ready and Jordan tells me “yes, but you can’t get the other 2 because my system won’t sell them because they expired on Sept 27 (yet I talked to them yesterday and 3 times today without being told this.) No one ever mentioned this as I was waiting for the 3rd one to be filled. I asked who was responsible for notifying the doctor for refills. Jordan stated “me!” How am I supposed to know that my moms scripts (that are on auto fill) have expired? Passing the mistake on to the customer. I asked if the Dr had been notified a new script was needed, and she said “I just did that!” HELLO!! Shouldn’t that have been requested PRIOR to me being the scripts were ready and I could come get them? This place is a joke of a pharmacy. No ONE knows what is going on there. Also, the same pharmacy that tried for 3 months to continuously fill a script that my 78 year old mother is allergic to!! I have to tell them every time I go in to pick up a script “No, do not fill that one. Take it out of your records. My mom is allergic to it! It will never heed a refill!” Their response, “oh our system will not let us remove it!” WTH..MOVING ALL prescriptions going forward to Walgreens or another CVS.RUN FROM THIS PHARMACY! Save yourself BIG headaches. They’re terrible!
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October 2022 by Makaela H.
Absolutely the worst pharmacy. I called to their automated service for a prescription refill and I showed up and no medicine was ready. Then I was told it was going to be 15-20 minutes until the medicine was ready. I had already waited in the drive through for 30 minutes with dogs and a baby in my car. I was told drive around and get back in line and we will try and have it ready. So I was waiting another 30 minutes. It should not be this hard to get medication for my son so that I can leave town. This medication mind you was just pulling the bottle off the shelf and putting a label on it; it was not a difficult medication at all. They will for sure be losing my business. Terrible customer service.
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July 2022 by Erma Gosselaar
I went into to get my free FIRST AID KIT and of course they were out of them. Why even offer if you don’t have enough and as for the manager she’s not very personal.
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January 2022 by Chantal S
After months of battling Walgreens, I am so happy with the service at this CVS!! They answered the phones quickly, gave me good advice, and were able to fill my prescription without a struggle. I dreaded every month having to do that battle. This will be so much easier. Each interaction with the pharmacy staff has been great. Keep it up!
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December 2021 by Kevin Frith
I went into CVS on 151st and Mur-lin to get a few Birthday cards to put some cash for my Nieces, I was in a temporary prosthetic boot and wait over 5 minutes for the customer in front of me to get help from the manager took over 5 min to come to the front and did not stay after she did what was need for cashier to help customer in from of me , I need to break change on a $20 bill and wanted 2 $10 bills or what ever he was able to break down the $20. I was using a card to make purchase, Cashier told me he could not open register with out buying something with cash. Cashier told me while I was waiting that there was a self check out and I advised him of what I was needing prior to Mgr coming up to the front. Cashier did not take any customer service and tell Mgr he needs her help with me as well; if he could not open the draw with out a cash purchase. I left the store with out buying card and went to Walgreens down the street. They had no issued and cashier was able to open their draw with out a purchase at all and assist me. I was very inconvenienced as I was in a full boot brace for my foot. probably the last time o go to a CVS
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December 2021 by Doug T.
Extremely helpful pharmacy that helped me solve a complicated insurance issue. The tech was very pleasant and everything was efficient. I would recommend this location over others as the other locations were unable to help me.
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November 2021 by Kathryn Jeanne
Scheduled a covid test at this location and was in and out (objectively speaking) in less than 10 minutes. A way better experience than most testing sites in the area. The pharmacy tech, Jordan, was very nice, helpful and straight to the point.
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November 2021 by Ashton Rhoades
I come through the drive thru for fast service I have been sitting here for almost an hour while they let people sit and wait for their prescriptions to be filled. After waiting an hour I get to the window for them to tell me it's not ready. I need a new pharmacy this is always a recurring thing
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November 2021 by John Lee
Horrible. Absolutely horrific. Completely bungled my information. Complete disaster. Nothing but huge headaches. Don't ever go here. Never. Ever. Go. To. This. Location.
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October 2021 by Tracey Rosenthal
Switching all scripts to another pharmacy. Nothing is ever ready on time. Called a refill in said it would be ready at 11am. I go there at noon, still not ready. 3 people on line were given the same excuse. CVS needs to get it together. Customer service sucks!
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October 2021 by theresa skaggs
Don't believe the ads about walk-ins welcome! I took my 90 year old mom to get her COVID booster today. They wouldn't give it to her because she didn't have an appointment. The pharmacist said they wanted to be sure they had enough serum for those who did make an appointment.Is that false advertising??
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October 2021 by Meg K.
Terrible customer service... awful. Waited 10 minutes for an employee to walk to the front to get service - I mean someone could literally come rob this place and nobody would know?!
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September 2021 by J. J. Shipley
Very quick easy stop. Self check out and cashier both available.
