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July 2025 by Jackie
Malorri was great helping me with my new car policy. She was efficient, quick and helpful! I have had my car insurance with Dave Goodman for over 30 years. Great group of people!
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July 2025 by Tom Ford
Like a good neighborhood State Farm AIN'T there. There's a lot better places to get coverage and you should definitely go somewhere else. Dropped my homeowners when I got a new roof because the previous owners had filed claims on the home before I bought it and they said there were too many claims within 5 years. I only needed the roof after a hail storm. I had no knowledge of previous claims. You think they could have told me when I bought my insurance to begin with about previous claims. I was a customer of State Farm since 2008 in 2 different States. PS: Their commercials suck too.
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April 2025 by Melinda Pine
I've been working with this State Farm office for years for auto, home, renters, and jewelry insurance and have always had a delightful and thorough customer service experience. Diana and Sandy are both kind, patient, and knowledgeable. I trust State Farm to be fair and honest. I recently switched back to them for home insurance after being lured away to another company with a lower premium (which didn't last and wasn't worth the trade-off in quality) and I'm so happy I did. My premium is WAY lower and my coverage is much better! I love that I can talk to a human being within 24 hours of making contact. Overall, just a great experience with minimal stress which is hard to find when it comes to insurance!
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August 2024 by Sarah Malone (schuppsarah)
I can't say enough good things about our experience with our State Farm insurance agents office, specifically Crystal and Diana. Recently, one of our kids needed assistance, and our agent went above and beyond to ensure everything was taken care of quickly and smoothly. Their dedication, attention to detail, and genuine care made all the difference. It's rare to find someone who treats you like family, but that's exactly what we felt. Highly recommend to anyone looking for an insurance agent who truly cares and delivers exceptional service!
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July 2024 by Rachel Hontz
Malorri in the office is over the top. She assisted with an insurance card issue I was experiencing because I didn't have access to a printer and she was pleasant and cheerful and just made my day. I wish there were more people out there that was willing to go out of there way to help a stranger with a problem no matter how big or small with the attitude and cheerfulness as Malorri. Thank you so much.
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October 2023 by Robin Elder - Underwood
If you are looking for insurance, choose this office!! Crystal is by far the BEST! She is kind, caring and so very helpful. I live in Alabama and my Mom lived in Gardner. She goes the extra mile to make sure you are taken care of. She knew I lived far away and could not come into her office and she worked it out and took care of me and my Mother like we were family!Thank you for all you kindness, Robin & Sheryl.
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September 2023 by Susan Nenonen
Crystal was wonderful! She was so helpful with adding a new car and new driver to our insurance plan. Thanks for the great service!
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September 2023 by Jill Eenhuis
Friendly staff that are always willing to help!
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September 2023 by Garry Sullivan
Great customer service and response time.
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September 2023 by Frederick Kouri
They provided prompt and comprehensive service on my auto claim.
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July 2023 by Sandra Whorton
Crystal was a delight to work with and got the right people involved to answer all our questions. It was a pleasure to work with her.
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April 2023 by Alexandria Zarillo
They were an amazing company until they weren't. I had been a loyal state farm customer for years and was recently dropped after our vehicle was totaled in October. I say this loosely because our car was far from totaled, but they decided to deem it to be anyway due to "inflation and shortages," etc.The worst part about this experience is that the company waited until 2 WEEKS prior to our renewal date to inform us about the drop AND had originally opted to drop our home insurance, forcing me to find new coverage in a hurry, only to inform me AFTER I purchased new coverage that our home policy was still active.Needless to say, I have been a ball of stress ever since.I've been told by my independent agent that this is not an isolated incident with this company and that many individuals are experiencing the same treatment my husband and I have witnessed.Nearly 10 years with a company, and this is the parting package we have received.The moral of the story is that you never remain loyal to any company.Insurance is a scam. They use OUR money to pay others out, and when the company overspends, we are the ones facing the consequences.
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April 2023 by Matt Falk
Crystal Williams helped me out with a billing issue. She was able to correct it and get resolved in the same day. Thanks again!
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March 2023 by Holly Dill
Been working with Crystal Williams and have been so pleased with her knowledge of what will best suite my insurance needs. I had to change insurance agents about 4 months ago when my previous agent retired. I have been so happy with Crystal and Dave Goodman. They made the transition for My Family and I so easy.
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March 2023 by Paul Anderson
Stephanie Owens untangled a complicated claim for me when the State Farm Claims Hub was asleep and paralyzed. I always get polite, effective and efficient service from Dave Goodman and his staff. 5 Stars!
