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March 2025 by Gale Wash
My experience with Burt was fantastic. He was kind, knowledgeable and very respectful. If I had only interacted with him, I would be extremely satisfied and would have happily recommended this location to friends or family.
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February 2025 by jacob lambertson
Don't ever go! They will charge double for a job and still mess up! Find a autoshop who's employees don't profit from stealing money from you through commission
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February 2025 by Micah Lehman
My car went into limp mode and the only place I could safely drive it to was Firestone. They diagnosed my car with a misfiring cylinder and traced it back to a faulty ignition coil. They replaced it and said it should cost $200 to replace and they offered a ton of other unneeded serviced I said no to. I come In and they charge me $500!! The best part is, 2 weeks later my car is back in limp mode. STAY FAR AWAY FROM FIRESTONE FOR ANY DIAGNOSTICS.
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January 2025 by Elizabeth Marlar
Two days in a row had an appointment. Canceled the first because the technician called out sick, second day car there all day never got to it because they didn’t have the parts but failed to call me and let me know so I could make other arrangements. Just for a routine tune up. Waste of time. Go somewhere that can keep an appointment and communicate with their customers.
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January 2025 by Lying Lion
Management needs to get it together at this store.
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January 2025 by Isaac Lopez
I wouldn’t recommend anyone to come to this place they will try to rob you for something that ur car doesn’t need . That’s what they try to do to me good thing I went to different shop that was honest n told me it only needed alignment. But they did charge me 30 for doing nothing
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November 2024 by David Jackson
Scheduled 11am appointment on a Sunday. Took set of new wheels and tires in for mount balance and alignment. They didn’t get my car on a lift until the following morning all to tell me the wheels I purchased didn’t fit my car. I politely disagreed with Bert on the other line. He was not friendly and basically told me I was wrong and didn’t know what I was talking about. The next day took my same set to have installed at Discount Tire. Installed with no issues whatsoever and they look freaking great. Sorry Firestone never again
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November 2024 by Nature Lover
Racked up bill and replaced things that didn’t need to be replaced. Ask them to show you the worn/broken part and then make sure to check that it has in fact been replaced. I was charged for things that weren’t actually done and had to replace something that didn’t need replacement because the noise is still there.
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October 2024 by Dave Powers
I purchased the lifetime alignment for my vehicle a couple years back. Seemed like a good deal at the time. For almost every appointment I have scheduled to get my vehicle aligned, the shop has called to cancel because they didn’t have enough technicians. I had an appointment scheduled for today, and was running about 10 minutes late. I called to ask if that would be a problem. They stated that if I was running late, I would be moved back to 4th in line and I’d have to leave the vehicle. Doesn’t necessarily seem fair to constantly cancel on me, and also be so inflexible about 10 minutes. Beyond this, I can’t take my vehicle into the other shop in Olathe, as they have given me similar problems and have told me to not drop my car off the night before because there are people stealing catalytic converters off of cars. Honestly have no clue why I bought the lifetime alignment package at this point.
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September 2024 by Rod Langner
Need more technicians
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September 2024 by Brian
Burt does a very good job up front. He’s good with people. I just wish the shop help spent a little more time on doing the job right. Hopefully someone in the shop can follow behind and check there work. I’m going to spend $80 dollars on oil change don’t make a mess on my valve cover. I did clean that up. At that point it was time check out my Truck, I noticed two valve stems caps missing.
Thanks
Brian
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September 2024 by Kaden Brockway
Went in for a scheduled maintenance for a tire balance and alignment and to have my check engine light serviced they told me that the technician was out sick so they were not able to service my check engine light but they changed my spark plugs charged me $740 for bullshit. My tires are not balanced. My wheel still shakes whenever I go over 70 miles an hour.
I am thoroughly disappointed with this service. I wish I went back sooner to get it fixed, but I could not find time. I do not recommend going to this place.
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August 2024 by rush lenn
Trash!!! Do not Go here !
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June 2024 by josh frazier
Worthless service wait from 9am to 2:30 pm for a new tire then they said another hour for driver to get tire dropped off then finally get it done at 4pm and guy at front desk made me wait 20 minutes for him to get paperwork done ???? worthless shop will never go back
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May 2024 by Jeffrey Thomas
Great service and Great people
