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November 2023 by Jayne T.
Lawn equipment doesn't start. Wait too long for check out and they let other people jump to the front of the line to return equipment while you stand there for 45 minutes waiting.
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April 2023 by Mishawn D.
This location is five minutes from our home, but we are not always inclined to make this our first home improvement stop for projects. Here is why: Location: This store is far enough south to get folks from Gardener and Spring Hill to visit as well, so it can be extremely busy; especially on weekends. We were surprised that the store was empty when we came. It was after 6pm and my husband said it was very busy earlier in the day which is standard for a Saturday. Customer Service: 3/10 At least four employees passed by without acknowledging us or asking if we were doing okay. That's pretty standard for this store location. Luckily, we have been here enough times to know where everything is. I will say the folks at self-checkout are always friendly and willing to help. Diversity: 3/10 The HD location in south OP fares better in this aspect. The times we visit this store, we don't see a lot of diversity among the staff. There are a lot of women and some military veterans, which is a plus, but it can be better. They do have tenured staff members that have been at the store for more than fifteen years as well, which is beneficial if we need help finding something.Inventory: 2/10 I recently did an online order for pickup. The website said they had what I wanted but after placing the order, I got a call saying they did not have the item in stock. This was incredibly frustrating and I ended up going to Lowe's. This has happened several times now and one reason why we go to Menards or Lowe's first before coming here.Pricing: This is subjective because everything is expensive right now. It honestly depends on what you are looking for. Sometimes, items are cheaper at Lowe's or Menards and other times, HD has the item for the same price or cheaper. (If they have it in stock.) We've had good luck with bathroom hardware and fixtures and the paint is top notch!Overall: 6.75/10 It's Home Depot, so we know to expect. We get what we need and get out. I am with previous Yelpers-customer service at this location is what dampens the experience every time we visit. As mentioned before, we try Lowe's or Menards first before coming here, which is a bit further from our house. I will say the location on 95th and Metcalf is decent but further from home, so visits there are rare.
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August 2022 by Ann Lobell
**update Never but appliances from Home Depot!** 6 deliveries later I still do not have an undamaged washer and undamaged dryer. Contacting BBBi found that the delivery service has an “F” rating and filling a claim for all the damage, I found out that Home Depot has a contract to make the delivery service fix everything. They have not! From now on I will but from Nebraska Furniture Mart out another company who does their own qualified deliveries and installations. The local news needs to do a story on this issue for everyone affected by the negligence of Home Depot, GE, and Forward Final Mile/Forward Air. I ordered 3 appliances on 6/22 and five delivery drivers later, multiple complaints to Home Depot, GE, and the delivery company, I still do not have an undamaged wash or an undamaged dryer. To be clear my washer was delivered undamaged but the delivery company Forward Air which Home Depot uses, damaged my washer, my house, and my dryer, delivering the dryer. I’ve had two delivery drivers that smelled like marijuana, one left my house smelling like it for over an hour after delivery. One delivery driver damaged my dryer slamming the door of it after incorrectly putting straps inside the drum and slamming the door. One delivery driver damaged the vent exiting my home cutting through the metal and making it unusable. The same delivery driver cut himself, wiped it on the packing for the dryer and left it sitting on my washer which they damaged on delivery. (I have pictures of all the damage and the blood as well as the bloody items). I honestly do not want this delivery company back in my house but it is the only way to get undamaged appliances. I would never buy from Home Depot again and will be canceling my Home Depot card. Worst experience ever!
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August 2022 by Sean Diedel
Manager Julie is extremely rude and unhelpful. Didn't care a bit about the fact they didn't deliver everything I paid for. Ridiculous and she has absolutely ZERO business sense. Stated that it's not her fault. Hmmm...she works for and represents Home Depot so... I guess it really is her problem.
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August 2021 by Theresa Sahhar
Scary place! Most people unmasked in the middle of covid Hotspot. hospitals filled up here. Go early morning or risk virus
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December 2020 by Gavin Thomas
Rude employees, don’t even know where things are at, I was told to leave bc I didn’t have my
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September 2020 by Laura DeSantis Gagliano
just left the store. Masks are required, yet more than half the employees were walking around with the mask hanging on their chin or below their nose. With that little regard for the health of their customers, I have no confidence in their ability to provide any other service. Went to Lowes instead.
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August 2020 by Tanya Renee
this particular store seems like a bunch of kids run it. I was there for over an hour and was never asked if I needed help or anything. so I left without what I needed. never going back!
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August 2020 by Steve B.
Don't expect help from their "pro desk"! Worst in customer service. Have gone in twice looking for help and everytime I get the run-around for where their at!
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July 2020 by Chris C.
I'm not a fan of this store at all. Because of this store and their corporate office, we rarely shop at Home Depot anymore. Only if we can't find the product elsewhere.I had problems with two returns in this store in 2019. A $10 bag of lime that was damaged because they didn't properly tarp it to prevent water damage and a $80 bag of seed that failed to germinate properly (the bag is clearly listed as guaranteed and is listed under a 90 day return policy on the web page for the product). The charges had to be disputed with my credit card provider. Because of how Home Depot handled the transactions with my credit card provider, my credit card provider flagged the disputes as misrepresented by me and they closed my account. Because of how Home Depot handled the transactions, I ended up losing nearly $1000 in rewards money for the year.I addressed the problem with their store manager and their corporate office. I filed a BBB report. Their corporate office offered to directly refund the purchases to my credit card, but only if I signed an agreement to not litigate. It left me no other choice than to sign the agreement because I wanted the account reopened. In the end, the account didn't get reopened and I still lost my rewards money for the year. I ended up ordering full documentation of my dispute from my credit card provider, including the merchant's response. I can see now why they made me sign a non litigate agreement. They implied in writing to my credit card provider that I made no attempt to return the items.Home Depot has no idea how much business they recently lost because of this behavior. We recently bought all new windows and didn't choose them for the purchase ($14k lost), we purchased about $1000 in new toilets in the last month, $300 in exhaust fans for the bathrooms (had Lowe's price match them), as well as other purchases in the last year that add up to about $700.Good luck with your business model, Home Depot. I hope it was worth it over $90. . .
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June 2020 by Max Khatt
Doing a huge home renovation project and HD's staff has been very patient and helpful with everything. We had an issue with an item and staff was quick to help fix the issue.
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May 2020 by D.L. W.
Not going back. I get people don't want to wear masks. They suck, however I wear it out of respect to those who may be vulnerable. I saw that none of your employees wearing masks but I figured I could socially distance while respecting the choice of others and supporting a store that employs people in my community. But that's impossible when your employees don't even try. At least teach your employees not to get right up next to people during a pandemic. I finally had to tell two of them to back up. The managers suggestion was to order online and pick things up. How about this, I'll shop at Lowe's instead.
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February 2020 by Stephen S.
Not helpful. Employees either pretend not to see you and walk off when they notice you coming to them or they don't send help like they say they will. Employees never ask if you need help or offer to help you when you are trying to get material. They don't ask if you need help loading. There is never any employees around in the aisles to help anyway. It's like a ghost town. All the aisles and bay numbers are always wrong. Not the first time I've been here and seen the same thing either.
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December 2019 by Cece P.
Worst Home Depot. The employees in the flooring and the appliance section never want to help. Prefer to sit at the desk and talk to each other. Asked for help 3 times and waited 20 mins for an employee to meet me by the blinds, never showed up so I left. There were 4 employees in this section but nobody felt the need to help me. The most someone did was page for assistance. Last time I came in at 8:30 pm and the same deal happened. I was given an excuse that the girl who usually works that area was on lunch. I drive 15-20 mins to this location because it is the closest, but I'll drive another 10 just to be guaranteed help. Hire and train your staff better Home Depot.
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October 2019 by Marcy Holthaus
I come in to Home Depot weekly, sometimes daily with an infant to get lumber. And it’s so frustrating that there are only 1 or 2 cashiers, we now have to check ourselves out. I spend tens of thousands at this location a year and rarely get asked if I need help. Like today, I had a screaming infant, I had to check myself out and since there wasn’t a cashier I couldn’t console my child I had to do Home Depot’s job. Also, since there aren’t cashiers around, I don’t get asked if I need help loading my lumber. So my child cried to the point of choking himself while I load the lumber I purchased. Not the kind of customer service I would want from my business.