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November 2023 by Tayler L
This is the worst customer service I have ever had. if I could I wouldn't pay them a dime but Gecko sent me here for my mercades because it got keyed. It took 3 weeks for a keying on one door panel and I was hung up on on the phone multiple times every time I call it's always with a attitude and they always make excuses also the blonde estimator in the front left corner when you walk in is horrible she was the worst of them all the way she treated me and my family is ridiculous maybe have some respect when you serve the public. Also keep in mind they broke my lock to my door and had to ship it to Mercedes Benz of Kansas City and at this point I have not had my car for 5 weeks over a keying, absolutely ridiculous. 0 stars ??
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November 2023 by Alaina Danielle
******Update: I was contacted by Jason with Gerber Collision. An explanation was given to me and “updates” were given to other people calling, which was not me. However he apologized for the oversight.Gerber Collision and Glass exhibited the absolute WORST customer service and communication I have ever encountered. My calls are never returned and when I call back for an update on my car, I am told the “Estimator” is busy, at lunch, or with a customer. No one knew where my vehicle was taken due to Gerber breaking the door. Apparently it was taken to a different dealership than we were told it would be taken to. It has now been a week and no update has been provided. In total, it’s been over 3+ weeks that we’ve been without our vehicle. That is unacceptable. Y’all really need to work on your communication and customer service because it SUCKS!
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November 2023 by Alaina D.
Gerber Collision and Glass exhibited the absolute WORST customer service and communication I have ever encountered. My calls are never returned and when I call back for an update on my car, I am told the "Estimator" is busy, at lunch, or with a customer. No one knew where my vehicle was taken due to Gerber breaking the door. Apparently it was taken to a different dealership than we were told it would be taken to. It has now been a week and no update has been provided. In total, it's been over 3+ weeks that we've been without our vehicle. That is unacceptable. Y'all really need to work on your communication and customer service because it SUCKS!******Update: I was contacted by Jason with Gerber Collision. An explanation was given to me and "updates" were given to other people calling, which was not me. However he apologized for the oversight.
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November 2023 by Kulbir Singh
There employees very bad with mangers tooVery stupid behavior, this not Gerber this is garbage
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September 2023 by Marlin Fields
Not the odeal situation...BUT if you have to go get your car back to normal after an unexpected accident...this is the place! The staff is amazing and very helpful!!!
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July 2023 by Edmund Szubka
My car was handled professionally, quickly and to my satisfaction
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July 2023 by Isaac Caverly
Brooks in the front was super helpful. They kept me updated and did good work. In fact I think got my car back in better shape.
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July 2023 by Edgar Arredondo
These guys did a collision repair on my F150 Limited. The communication and customer service was top notch as well as the work performed on my vehicle. Thank you guys I appreciate it.
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July 2023 by Delta Whiskey
The work they did was impeccable, I have a pretty sharp eye. They had to do some minor adjustments that I requested, but they did a great job!
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May 2023 by Steve Allison
Great service, my car was ready 2 days early and the quality was great, thank you!!!
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April 2023 by TLL0000 TTLL
they have been nothing but rude and unprofessional, all 3 ladies up front.Update: was called back 3/27/23, but due to being at work I got the voice-mail and was given a better update that I felt more Comfortable with about my vehicle.Update: was called back and due to their feelings being hurt for being honest with my review they decided to not fix my truck after being rude and unprofessional, asked me to get my teuck out of their center. I have never been to a collision center as low and unprofessional as this one.
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April 2023 by Personal Shopper
they have been nothing but rude and unprofessional, all 3 ladies up front.Update: was called back 3/27/23, but due to being at work I got the voice-mail and was given a better update that I felt more Comfortable with about my vehicle.Update: was called back and due to their feelings being hurt for being honest with my review they decided to not fix my truck after being rude and unprofessional, asked me to get my teuck out of their center. I have never been to a collision center as low and unprofessional as this one.
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March 2023 by G Garcia
If you're looking to get your car totalled, this is the place for you. I brought in my running truck after setting up an appointment to get the truck fixed.Gerber estimated the damages at more than $10k, kind of ridiculous if you ask me.I had to get the truck towed out with the bumper, fender, basically everything in the bed, they did not give me back the hood.If I knew this would have happened, I would have avoided them, please consider a local shop next time.
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October 2022 by Won Yi
Outstanding service! Very happy with Gerber Collision. Fixed, repaired my vehicle quickly (beat the estimated time). Communication throughout the process was excellent. I’m very happy and highly recommend!Services: General repairs & maintenance
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September 2022 by Ricky R
I had two Rock chips on my 4Runner.... One on the driver side and one on the passenger side doors. The chips were down to the metal and the passenger side door had a small ding. It turned out perfect. Color match was spot on. Very happy. Great people. Great service. They care about what they are doing. Thank you!!!!Service: General repairs & maintenance
