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November 2023 by Kierra Henry
10+ year checking account closed without any notification! No way to open it back up and expensive checks completely wasted!
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August 2023 by Kezia Schrag
Super disappointed with my experience yesterday. Preciously the manager had provided explicit info on post-dated checks. Yesterday I went to use that info and the teller could only huff and puff about having to inquire for me. Even then the manager never came out to talk with me directly nor was the teller understanding about the situation. A simple “we’re sorry that’s the info given” or “we’ll make sure people aren’t being told that” or ownership over the mistake made by them would’ve made all the difference. Instead, they made me feel dumb and like I was in the wrong despite THEIR error. Heading to the OP branch in future.
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May 2021 by Debbie Schmelzle
Very personable, helpful and professional staff! Best Bank in KC area!
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August 2019 by Katie B.
So grateful for this location so I can continue to bank here. The staff is always friend, helpful and accommodating.
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February 2018 by Kahn E.
I have been with this Bank's loan Department for just a little under a year... Had worked things out to buy a new car as I needed one pretty badly. This bank picked up first so I went with them... I would strongly recommend shopping around.... I had no idea what kind of problems I was getting into with this bank.... Extremely pawnshop mentality. They will do whatever they can to nickle and dime a person as best they can. They have a auto pay rule on their loan payments page that will charge twice to making your payment early. I recently just got out of surgery and was looking for a little bit of wiggle room as I have been making my payments.... and once charged twice for the same month, and requested information on possibly allowing me a little time approximately a month and a half to get things going again.... As I have already vested a good deal of money into this car in just the time I have worked with this bank.... They gave no such time.... whatsoever.... very poor customer service.... could have received the same from a payday loan.... And, went straight to we will repossess your car... Not a good bank to do business with.... Please do yourself a favor and shop around....
