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April 2024 by Joseph Castleberry
Very helpful! Love their online store!
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January 2024 by Nick R
Outstanding customer service, very fast shipping, and tons of German tools in one place.
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January 2024 by Nick Rutter
Outstanding customer service, very fast shipping, and tons of German tools in one place.
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December 2023 by Francisco Laureano
Gotta give 5 stars. I bought my mechanic BIL some stuff—great price for top quality tools. Order fullfilment, communication, price, customer service and quality of tools demand 5 stars.My Christmas gifts for buddies is coming for KC Tools—sorry Snap Off and Costco —found someplace better!
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June 2023 by John M
Never a problem ordering, everything shows up fast. I had a question and they answered the phone right away and were very helpful.
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April 2023 by Thomas Franz
Great customer service. They shipped the wrong item accidentally and corrected their mistake promptly and the right item arriveda couple days later
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August 2022 by Aikidobear129
I searched everywhere for quality round axe handle wedges- I was told to try KC Tool- they had them and the shipping was quick and easy. For that I owe them a Huge Thank-You!
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May 2022 by Levi Seymanski
Thank you!! Always a fan of your online system and selection. Your customer service rocks and the shipments I received were always packaged very well. Huge fan of your sticker packs and you guys overall!! Always changing your sales so it’s always something I’m looking at online. Great job
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March 2022 by Kory Ewell
I have bought several tools from this place for my business. They have always had great communication and good prices. Very happy with this company and will continue to buy from them!
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March 2022 by Jessee Bourque
Great customer service, fast shipping and good prices! I would definitely recommend.Jessee
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January 2022 by Bob Sacamano
I placed an order on Black Friday for items that were marked in stock. One week before Christmas it still hadn't shipped. I contacted customer service to see if I would receive my tools before Christmas. They told me that the items that were marked in stock were actually out of stock and that I could wait five additional weeks or cancel my order. I cancelled the order and found the same items on Amazon for less money and had them in two days.Other reviewers mentioned that KC Tool has good customer service but they completely failed me. They dishonestly communicated item availability and shipping times and after four weeks the response I got from customer service was to just wait longer.
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December 2021 by Andy G
I placed an order aor8n 2:30pm called them to see if they receive it and asked if they could get it out in the mail the same day. And the person who helped said he would and said he would run back to warehouse pack it and ensure it gets to the post office that evening. They did send it and I should get the package Monday. They set the benchmark for customer service, fast shipping and satisfying the customers needs.
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December 2021 by prongATO
Fantastic customer service and I am not being hyperbolic with my aforementioned statement. They have the kind of customer service you remember from the old small mom and pop shops in the past. They are experienced and professional in how they run their business and make your happiness their number one goal. I would highly suggest KC Tool over Amazon or any other mass online site. Shop with confidence at KC Tool.
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November 2021 by Moustafa Abd-elkhalek
Professional Guys to deal with!
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November 2021 by Jessee Bourque
This business is without a doubt creating value in the tool business. Keep it up!!
