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January 2025 by Michael Leto
Staff is friendly
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January 2025 by Jason Reskin
They were all out of wrapping paper by Christmas Eve day but they still had gift bags and at decent prices (Big ones were like $3 on sale!)
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September 2024 by Mj Farris
Every time I go into this location they are less and less helpful. I stood with my cart for 20 minutes after being told they were asking the manger for help and Boone came back. They do not want to help, instead just want you to use the self check out. The sales tags are everywhere but apparently not everything is really on sale, and instead of trying to help, they are so rude and just tell you, nope, that’s not in life’s in the sale.
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September 2024 by DeJulio Fam
I don't think I've ever had a problem shopping in-store or doing returns for anything bought in-store.
However, I'll NOT be shopping ONLINE again after yesterday's return experience. I bought over $300 worth of crafts and needed to return like 8-10 items, mostly small ones that weren't very well made.
I had both my printed receipt from the shipping box AND my digital receipt in my email. Even so, the CSR said they have to do the return as if it were non-receipted. Well, turns out that means they have to look up prices and item numbers on everything and then type it all in manually. Guess their systems don't talk to each other. That part isn't their fault... I understand.
But the process was made MUCH more difficult and time consuming by the supervisor who had taken over for the CSR... about 2 min into the process.
My emailed receipt had the same order number, all the same details, and PHOTOS. It was quick and easy for me to find each item, and I offered to read off the details to her. She gave some excuse but basically was REFUSING to use the email receipt... even though she was doing it NON-receipted anyways!
I was genuinely trying to be friendly and patient. For time first 10 minutes. I even sided with both of them, saying how frustrating it must be to be in their shoes, that they need to be given better systems.
But I did eventually admit at the end of my return (about 12-13 min from the moment I first spoke to the CSR) that this process made me doubt I'd be shopping online with Michael's again. Their competitors have significantly easier processes for the customer.
We'll, that just ticked off the supervisor, I guess. She NEVER apologized for any frustration on my part, acknowledged or appreciated my efforts to try to help them make this quicker for the LINE behind me, or for the time it took for me in store. And she never made eye contact with me again. She very curtly instructed me to insert my card and I'd be getting $xx. "Goodbye."
Honestly, after typing this out, this makes me doubt I even want to shop in-store ever again. Target, Hobby Lobby, and many other places just do it better.
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August 2024 by Sohni Tabassum
This location was a tad bit disappointing with the lack of variety!
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August 2024 by Steph DeJulio
Staff is excellent. Products are hit or miss. All the large sugar decorations for cake are broken but still on the shelves... Some medium sized ones also. Definitely don't order those curbside & expect in-tact pieces.
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June 2024 by Lacie
Great selection of merchandise. Their artificial flowers are BEAUTIFUL and I love the variety of beads!
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May 2024 by Marie Holloway
I love going to Michael’s to look at all the items I can DIY with.
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April 2024 by Jennifer Christian
They have a great selection of crafts. Their paint selection is also great, but the brushes are very pricey.
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February 2024 by Gaya Friedman
Very helpful for trying to find a picture frame for a diamond painting I finshed.
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February 2024 by m weston
Always finding something fun!
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January 2024 by Elijah L.
Didn't want to honor online and store advertised pricing. Apparently night manager was too "pre-occupied" per the cashier and refused to come to the checkout. Highly unprofessional, would not return to this Michaels.
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January 2024 by Jackie Anderson
Very nice and very helpful if we could not find anything and fast service at the register
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January 2024 by Leah Marie
I love.
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January 2024 by Melissa Eker
Lots of great craft ideas for the holidays. The cashiers are friendly and helpful! Great deals and best place to go for party plates and supplies.
