-
February 2024 by PRANEETH VARMA
This store is half mile away from my place but I prefer driving 4 miles for the t mobile store on 135th street. They are very poor at answering your questions, my 10 year old nephew answers the questions better looking into my T-Mobile account.
-
January 2024 by Dan Kelly
Great service! Busy store but Eva & Breggete we’re great to work with
-
January 2024 by John Kuhlmann
Terrible, using a stupid check in system making customers who are ready and here wait ridiculous amounts of time. Made me purposely wait longer for leaving this review, calling corporate.
-
January 2024 by J. D. Redding
Been a customer for a long time, never had a problem with them that, if I did, wasn't solved quickly.Just upgraded to the Internet service.
-
January 2024 by Sherri French
They moved all of the experts I was used to seeing out of this store. If you want help from Chris D, go to town center!
-
January 2024 by Randell Phalp
I came in on a warranty exchange and had the good fortune to be assisted by Ranard, who provided outstanding service. This was by far the smoothest transaction with T-Mobile to date.
-
January 2024 by Andrew Strahl
Ranard was fantastic. Super helpful and friendly and took care of me. Got me some accessories set up as well and my new iPhone is ready to rock. Thank you so much would not hesitate to come back!
-
January 2024 by Michael Duane Prier
Associate was helpful. The two hour wait is ridiculous.
-
January 2024 by Jacob Gicante
The workers here are great they are only trying to save us money.
-
December 2023 by Joel Kostelec
I’m sure that this store is still good, but went there expecting to see Chris D. For anyone looking for him, they moved him to town center. He is the ONLY rep I will work with
-
November 2023 by Betsy Morson
We switched from AT&T and they screwed up the entire thing. My husband has been emailing the manager and has been in multiple times and no one will help him. He just waited again for 2 hours before being told the manager will not help him again today to get the billing errors fixed. Worst customer service and management. We will continue going in until this is fixed. Hours and hours of our time wasted.
-
October 2023 by christi shade
0 stars!!!!We've been with TMobile for years, since Sprint days. Since the T Mobile take over, we continually face bad customer service. We are DISGUSTED with the store experience across Kansas City. The amount of time it takes to get in and out of a TMobile store for simple help or new phone purchases is absolutely criminal. As soon as we can with every person we can recruit, we will leave T Mobile. Three hour experiences for questions or purchases is insane. Lazy customer service reps, inadequate training, terrible organization are just a few of the problems we have experienced. T Mobile should pay us back for time and work hours missed. This has happened over and over and over. People simply don't have time for this ridiculously incompetent customer service. Do you realize people everywhere make fun of the stores?the time it takes... is like dealing with the old days of car dealers. Enough is enough. Improve your store and purchase experiences!
-
August 2023 by kim rowe
I will never understand why it is so hard for T-Mobile to do Better? No matter how hard I try and try it is just NON STOP PROBLEMS! ?
-
August 2023 by Matthew Cumley
The special needs of all TMobile stores. 2 hour wait to upgrade a phone, which is a 15 minute process. Probably doesn’t help they have a person just going around adding people to a list, not actually working to get people wrapped up.
-
July 2023 by Carlos Martinez
Enrique was friendly and professional. He helped me restore my phone and was really cool to talk to. Ask for Enrique if you want to be helped right the first time
