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May 2023 by Mishawn D.
Location matters, as I have mentioned before with fast food locations in Olathe. Wal-Mart is not exempt from this. I shop at Wal-Mart a few times a week, and dependent on the location (K-7 versus 135th and Alden) I am going to have a different experience for each store. K-7 is further west, and for some, may feel more "rural" than the 135th location. I feel that K-7 has more of a selection on items and has less of a crowd. What I do experience more at K-7 is employees that are overt with racism and discrimination. Previous Google reviews reflect this."Mishawn, this is everywhere you go." This is true. However, some places are more overt than others. K-7 happens to be one of those places. My experience Friday solidifies this for me. The visit itself was not atypical. The kiddo and I went for a few dinner items and a phone case for a new phone. Which, is locked up and requires an associate to assist. Herein lies three gentlemen: a well seasoned salt and pepper employee, a middle-aged employee, and a rather tall employee. The three of them were aimlessly standing in the electronics section. I am confident they saw me and the kid walking around the minute selection of cases they had. One began to walk past when I politely asked for assistance. They were thrilled: especially Mr. Salt and Pepper, who rolled his eyes at me and began doom scrolling on his phone. Eew. Reluctantly, Mr. Height did help and I thanked him graciously. Salt and Pepper decided to find an area unrelated to electronics and began reorganizing an already well-organized shelf to avoid interacting with me. I too thanked him for his help and he was ever so appreciative.......The manager I spoke to was very apologetic, understanding, and promised to rectify the situation immediately. I'm hopeful she did, because what was telling for me was how quiet she became when I explained Mr. Salt and Pepper and where he worked. Is this going to stop me from going to this location. Probably not. I do feel it is important that people are aware of what is happening here at this particular store. 135th and Alden has more diversity among the staff, but they like to watch you a little too closely in the self-checkouts. For me, it's a "choose your fighter" situation. If I have to choose crowds or in-your-face racism, I'm going to choose the crowds every time.
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March 2023 by Bryce B.
I was traveling for a last minute gender reveal party and called the Walmart Bakery at this location for a one day turnaround order. All I said was I wanted a few cupcakes that matched an ice cream themed party and gave the bakers creative liberty. They placed a lovely whipped blue frosting on the inside so the soon to be mother was able to bite into it and show all of us we are getting a new boy to the family! I was impressed with the quality, taste, and the cost is more than fair (seriously, like a little over $1 a cupcake! - I felt like I robbed the store it was such a great deal!) All things considered, there is no reason not to order custom cakes for every future event! The ladies that helped me were pleasant and did a great job.
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August 2022 by Michael M.
Dirty - employees are angry- and no registers are open. Self checkout is not something anyone likes doing especially after we just worked!
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May 2022 by Jimmy S.
I stop last night in this Walmart and they ticketed me $350 when they know he truck driver spend all times at least hundred dollars in Walmart don't stop truck drivers in this Walmart this manager I hope we'll spend my money for his funeral I hope to hear about you today soon m***********
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April 2022 by Dave M.
This is just a trashy Walmart. Especially on the grocery side. Always messy and sometimes hard to find milk products, especially half and half. I've been here looking for half and half and almost saw a fight break out over the number of items they didn't have and people cussing under their breath! So many areas of the store have torn open packaging, misplaced items on shelves and just plain non-stocked items. It is a shambles compared to many other Walmarts (for example, in Gardner). You can read other reviews here on Yelp about how horrible the curbside delivery is here. I've experienced it also. Sitting in a numbered spot by the store and waiting over an hour to pick up something ordered days before. No one picks up the phone when you call the number on the sign. No one ever acknowledges that you've checked in... Just sit and wait for an hour or more and hope someone eventually comes out with your order! Most of the time now, my wife and I just drive the extra 5 miles over to the Gardner store where it's much better organized and much better service. The management at this store needs to be replaced.
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January 2022 by Teresa M.
At the deli, my boyfriend asked for lunch meat to be sliced at a 2. It came out thick! 2 is one step above 1 shaved. Definitely, it was not a 2. He bought it anyway. I go to the deli and ask for lunch meat to be sliced at a 2. The man behind the counter starts to cut the meat and I ask to see it. It is thick again. I verified with him and he said that it was cut as a 2. There is no way that this thick of deli meat is a 2. I really think he is confused as to what level he is cutting the deli meat. The 2 cut looks like a 4 or higher!
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November 2021 by James M.
Probably one of the most incompetent Walmarts that I have ever been to. My gf and I have waited 2 hours for a pickup that was supposed to be previously ready on 2 separate occasions. I was just here to try to give them one last attempt at making things better and I checked in with the app. And the people who come out to deliver your groceries don't even stop at cars that have just arrived to check them in like other Walmarts do very well. I had to stop one of them and the guy rolled his eyes as if I was inconveniencing him when I was just trying to make sure I was checked in. Come to find out, I wasn't. Go figure. I had tried calling the number afterwards and well, you guessed it. No one picked up and the voicemail was full. I hate writing bad reviews about places, but enough is enough. I don't recommend going here if you actually want to get anything done in the day. The staff has been terrible every time I come here and their systems seem completely confusing to them. I won't ever be coming back here again.
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February 2021 by Hailee C.
The workers just stand there and talk while one does everything else and one aisle near cosmetics which I thought was clearance and it was just overstock busted open containers, stolen items, refrigerated food and a lot of empty packages
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February 2021 by Shannah H.
You know, it's tough to be a "great" Walmart. The store is what the store is. But I will say this location is actually pretty terrific. It's got a large selection, which surprised me since we were in Paris, TX. I found the layout of the store a little confusing because it wasn't quite on pattern. But the staff were helpful when I asked questions. Nearly all of the checkout lines are self-service, which made getting our purchase complete and out the door very easy.
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December 2020 by Megan M.
I was extremely disappointed tonight. I had ordered an item that was pick-up only. I ordered the item yesterday and the first available time slot to pick up the item was tonight from 7-8 pm. I received the notification that my item was ready at 6:45 pm this evening. I drove to the store and called to check in that I had arrived at 7:13 pm. At 7:56 pm, an associate finally came out to tell me that the tower my item was in was broken down and they could not get my item this evening but would let me know tomorrow when it was fixed and my item was available. After waiting for more than 40 minutes, I was not pleased so I went inside to speak to customer service and inquire why it took more than 40 minutes to let me know. Their response was "Our tower is finicky." I understand the fact that it broke down is not their doing so I asked why it took more than 40 minutes though to let me know. The reply: "They are very backed up right now." Not the correct answer. I am not pleased and will only be returning to pick up my item as it is out of stock at all other stores that I have checked and on amazon. My complaints with this whole situation: 1) Very poor communication. Let your customers know if there is an issue or going to be a long delay. 2) The associates at customer service alluded the technical issues with the tower being 'finicky' has been an ongoing issue. Management needs to figure out a solution for this ongoing problem so it does not continue to inconvenience people. 3) Pick up is backed up... You have to schedule a pick up window so Walmart knows a) how many people are coming within an hour timeframe and b) how large the orders are ahead of time... So plan accordingly. Staff more people or provide fewer pick up slots within a timeframe to prevent the significant back ups. I have ordered and picked up from numerous stores and have not had to wait more than 10 minutes to pick up my order and I have always left with the items I had ordered. This Walmart's system is broken in multiple places and I would not suggest ordering or shopping from here.
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April 2020 by Melanie B.
Purchased items using app to pick up curbside. When I arrived I was told I had to go inside to pick them items up. No way! Cancel my order and stop misleading customers. Total waste of my time.
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April 2020 by Jason G.
This store is open during the COVID-19 pandemic. You can have your groceries delivered through Door Dash. I have been here a few times to pick up groceries at pick up area, their staff is generally helpful and pretty quick to help you out. As far as the rest of the store goes, this is pretty clean and they have the same merchandise as any other Wal-Mart in the KC area.
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January 2020 by Nicholas S.
I went through check out, the guy by the door watched the entire time as the cashier scanned all my items and even put them in the cart, I paid with the walmart app so my receipt is emailed to me so i didn't have a paper receipt. As I'm leaving I get called into work so I'm trying to answer and handle all that on my phone as I'm walking out of the store, the guy door greeter would not let me leave the store until i hung up my phone and pulled up the receipt on my phone. I told him I couldn't hang up this call until I'm finished and now I'm in a hurry because I need to get everything home and get ready for work, once again told me I can't leave until I show him the receipt and that it doesn't matter that he watched everything at the cashier. On top of other things with the store ill no longer be going here.
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October 2019 by Melissa N
Horrible. This is the 3rd time using the K7 walmart photo. Every time they have issues. First trip was wet, stuck together, ruined photos. Second, never were delivered to the store for pick up. And today I get there and wait 30 minutes for 2 employees in photo to find my order. Keep in mind the photo center called me to tell me my orders were ready. And I offered my name AND order number. Finally they found the order. After I insisted the photos should be there.
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October 2019 by Michael L.
Had to get new tires. This Walmart had what I wanted and what I needed. The staff in the auto center was very polite and professional. They didn't have a TPMS sensor I needed replaced but told me they would order it and put it on for me without additional labor charge. (Not to mention their price was cheaper than any of the auto parts stores I looked at to replace it with)