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March 2024 by Joye Duncan
Had to get a tire replaced. I was able to do everything online ahead of time, including pay for the service. They were quick & friendly. I would go here again.
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January 2024 by Julio Perez
Incompetent, lazy, unprofessional, stuck up and they have no problem solving skills whatsoever. Came here twice, first this older guy with glasses at the front desk of their auto center could not use the computer to look up the tires I needed so he told me they didn't have them. Turns out they did because I went around to their drive up bays to get a flat tire replaced that same day, and another guy attended me and said they did have the tire I needed. Second time I went, I had made an appointment to get some tires replaced. I show up exactly at the time I'm supposed to and a guy with a birthmark on his face tells me there's a 4 HOUR WAIT, with an appointment. He had an attitude and he didn't even try to help, for example he didn't provide any other options, like rescheduling, adding me to the wait list, offering to cancel the appointment/order or even an apology. Do yourself a favor and go somewhere else to get your tires or oil replaced, never coming here again!
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December 2023 by leeann clegg
Had two tires installed and mounted. Red was good at his job in automotive. Customer service from the lady at the counter was none.
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December 2023 by Andria Marshall
Went in to see if I could get a battery and for them to install it, the man with the birth mark on his face was RUDE, didn’t even greet me and told me he could help. DONT WASTE YOUR TIME UNPROFESSIONAL
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October 2023 by d j dominguez
The center isn't in control of making appointments in advance - same process at Sam's - if you are lucky you can catch a walk-in opening at Walmart. Staff was really great and got us tired up and rolling.
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October 2023 by David S
Ordered tires on the Walmart web site. Install was was done in an hour and a half. The only reason it's not five stars is I need to run back by so they can synch the new valve stems to the truck's safety system AND they didn't put caps on the new valve stems (I didn't notice what wasn't done until after I'd already left).I hope they didn't overlook anything else during mounting and balancing the tires.
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August 2023 by Jacqueline Stigall
Matthew helped with my tires- he was welcoming, efficient and hospitable. 10/10 experience.Service: Tires
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May 2023 by Melissa Dawdy
My son had a tire installed in Dec 2022. At the time he also paid for an alignment. After paying and reaching his car the tire was already flat so they pulled it back in. They said it was the valve stem and fixed it. He drove it home and the next morning it was flat again! They fixed it again. Now it's May 2023 and the tire looks this bad plus the wire mesh is exposed. He went back in to see what could be done and they blamed it on a bad alignment and he reminded them that they did the alignment. The employee kept cutting him off and claiming they don't even do alignments and he must have gone to another location, which is funny because this is the ONLY location we use. The employee also said it would also be due to rough driving (assumption made due to my son's age). My son has anxiety and won't even get on a highway let alone drive in such a manner. Heck he walked out the store during this conversation due to his anxiety.--Use at your own risk--
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May 2023 by Gayle T.
The Walmart in Olathe installed a battery purchased there into my truck. The next day I was installing an air filter I purchased at Walmart. I noticed that a bolt in a frame crossmember that has to be removed to install battery was missing. Cross frame member just hanging there. Took truck back up to Walmart to show them. Technician who installed battery said I would need to go purchase bolt and he would put it in. He said they clean shop every night so bolt was most likely gone. He had no remorse. I was not so much worried about bolt cost. THIS TECHNICIAN DID NOT CARE. HE RETURNED TRUCK TO ME KNOWING FULL WELL THAT HE DID NOT PUT THIS BOLT BACK IN. MOST CUSTOMERS WHOULD HAVE NEVER KNOW THAT HE HAD COMPRISED THEIR TRUCK. HE DID NOT SHOW REMORSE AND COULD HAVE CARED LESS ABOUT SCREWING UP A CUSTOMERS VEHICLE. I did go to dealership to get part and bolted my frame support myself. Shame on Wal Mart for this employe. PS. I think most Walmart employees are great and have my highest regards from me for working through the pandemic to keep us feed
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April 2023 by Jorgeorozco3000
Today I had the worse experience trying just to get information with one of the customers services representative who gave me a very bad time. Fist his actitud so rude talking and interrupting then throwing the tablet. Talkings with my roommate he said that he went to Walmart and had the same experience and then I knew that I wasn’t wrong. Here are the pictures.
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January 2023 by Naheda Abdelbaqi
They told me it's going to be 30-45mins waiting. However it's been 1 hour and still waiting here !Service: Oil change
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January 2023 by Randall Austin
Ordered online for store pick up for tires that stated in stock at that location. Get an email confirmation stating a week and half out. I call them and their solution is to have me buy the tires again there in store since they have them and I cancel my online order. Seriously, the system is messed up if that is their only solution. Extremely poor customer service. This is not on the staff but the lack of outlets they have to correct issues from the corporation.Service: Tires
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December 2022 by Kershana
They go above and beyond ? ? I typically have no idea what I'm buying or how to use it when I show up. They will help you find it, and explain or demonstrate exactly what to do so you'll know how to do it yourself the next time, if you prefer, or just want to save a bit of money. ❤️
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November 2022 by Laura Neufeldt
Poorly run shop! The one employee was terribly busy! There was at least a 3 hour wait to get a tire repaired. I left.
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October 2022 by Angie Mart
Appointment at 12 pm took 1.5 hrs to complete. Ask specifically to be sure one of the 2 new tires went on front driver side nope threw away one I was ted to keep that was goodServices: Auto tire replacement
