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October 2023 by Kim Hanvy
AA self storage is a great place for storage. The people at AA self storage are very nice and are willing to help you with anything that they can. We had a fire and they were one of the first to offer help if we needed a place for our belongings during the transition. Believe me that helped more than you know. I would definitely recommend them for all of your storage needs!
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August 2023 by Trevor West
Had absolutely no issues and the auto pay option is awesome never had any issues
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August 2023 by Melissa Buckalew
This is the right place to go for storage!! I live in Colorado and my son goes to college in Ottawa so we didn’t need a big 6 month or 12 month lease. So I have to say I was so delighted to hear it’s month to month!! The owner and the property manager have been so helpful and personable! My son is moving things today and with in minutes! The property manager was there! I appreciate they have a good eye on the place! Also the owner called me within the 10 minutes of them being there! I gotta say the owner has been great she tried her hardest at last min for my son and I! I will be talking with her in May when school is out!
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August 2023 by Joy Greer
Mrs. Johnson and her staff are so wonderful. They are very accomodating for my daughter who is an Ottawa student. Thr prices are very reasonable and they go above and beyond to help their customers. I have and will continue to use AA for my daughter's storage needs while she is in college. Great company!!!!
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July 2023 by John R.
Customer service was awesome! Very accommodating to the college students. Would recommend this location.
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July 2023 by Tami P.
I wish I could give AA Storage in Ottawa more than the 5 Stars. This is my second time renting units from them, and they are so very accommodating. Polly is the sweetest and has assisted me in more ways that she probably knows. So very grateful for these fine folks. Units are very clean, very well lit at night and I love that they have security cameras 24 hours a day! Would highly recommend!!
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June 2023 by carrie Hough
Owner is nicest person you will ever meet. she will work with people and keeps property in excellent condition. I highly recommend using this storage place.
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June 2023 by Matt Russell
Well managed, family-owned business at a good price. Would recommend!
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June 2023 by Michelle
My locker had mice, it was broken into twice, items stolen. Owner said it was orchestrated by her employee. My locker was not the only “choice” of the thieves, but the owner, Penny, assured me “that it didn’t appear to be anything missing, but if I found things to be missing, I could “claim it on my homeowner’s insurance.” At that time, per my contracted agreement, I had to use the lock “they” provide. After my items were stolen, Penny then verbally permitted me to use my own lock! Then… she installed cameras.She raises the rent without notice and says she doesn’t have to notify you bc it’s a month to month lease. Meanwhile she charges an arbitrary amount of her choosing, but always in her favor. I took my card autopay privileges away from her and the argument just to understand and pay the bill was not worth it. I could go on… short term rental I highly recommend. Facilities are dry and “clean.” More than 90 days, buyer beware.
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June 2023 by Brent Randel
Loved having our storage there. Very clean and great service when I called for questions.
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March 2023 by Jessica Phifer
If you are in need of a storage unit this is the place to go! Last year my brother passed away unexpectedly. I was not only grieving his loss, but I found myself in need of a storage unit immediately to keep his personal belongings safe and secure. There were no units available anywhere in Ottawa. When I called AAA to find out if they had anything available, Mrs Johnson was so kind and helpful. She didn’t have any units that day but she put my name in a waiting list for the next available unit. She called me within a couple of days to let me know she had a unit available for me. She made the process of renting a unit so easy. I have enjoyed getting to know her over this past year. The units are clean and there is easy access. The area is lighted at night and taking care of everything online was easy and convenient. If I had questions Mrs Johnson was always available to answer them. I would highly recommend AAA storage to anyone needing a storage space! It was my pleasure doing business with them. Thanks for everything!Jessica Phifer ❤️
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March 2023 by DawnAnn Burke
I have used AA for years, Amazing owners and staff. I have never had an issue at these units. If you have a question or an concerns they will answer or help without any hesitations. Definitely would recommend AA Storage to anyone needing big or small sizes.
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January 2023 by Krista Schmidt
The owners were very nice and prompt to respond to inquiries. The unit was nice and clean. Security cameras on site. Open access so we could access our unit any time we needed. Would recommend!
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May 2022 by Melissa Decorie
This place is amazing! Polly is seriously the sweetest and will do what she can to make your experience delightful. She worked with me while she was traveling to get my account set up and then communicated through everything to help me move out of the unit. Five stars all the way around - HIGHLY recommend!
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February 2022 by sheryl fratiello
They treat ya like family. You have a place to put your sentimental items. Knowing they'll be safe. They work with ya. Because life happens. Just talk to them polly and rick are awesome. There the only ones I'd reccomend.
