-
February 2024 by Charles Brown
2nd time I've used Carstar, fast friendly service
-
February 2024 by Edward Winn
Top notch facility. Kept me informed daily while waiting on last few parts to come in. Staff was extremely helpful and kept insurance company and rental company updated for me
-
January 2024 by John Wade
Great communication with the body shop keeping me up to date every step of the way. Great experience.
-
November 2023 by SeariousSeaMoose
2016 Golf GTIWould not recommend using this place, especially for insurances purposes . Overall professional tone, but the lack of care and blatant lethargic pace throughout my experience with them is something I regret.Additionally when they were unable to repair my car, they sloppily put it back together compared to how I brought it in. It's also immature to have shoved everything that was in my trunk underneath the panel above the spare while jamming that panel into it's slot. It almost feels like my car was violated the entire processService: Body & Trim
-
November 2023 by Mary Griffin
Very ? good service, caring & friendly atmosphere.Went beyond helpful.
-
September 2023 by Penny New
Thanks to everyone at Carstar and especially Keaton Baker who went above and beyond to make sure I was kept informed every step of the way and answered my every question. I wouldn’t trust my vehicle with anyone else.
-
July 2023 by Stephanie Orr
My vehicle was in for repair after an insurance claim, and when I had gone to pick it up, they had completely detailed the inside! I was so impressed!
-
February 2023 by Daddy's girl_05 Lindsey
Got me in and out .... Good place to go if you need that type of repairs
-
January 2023 by Christy Meiers
My daughter had a mishap with a drunk driver and we were in a real bind if we had to find another car. They worked with me to get all of the parts and worked with my insurance company to keep the car. All repairs were done when parts came in, which they had troubles with because of short supply. They listened to all of my concerns and went above and beyond to make things right. The car looked brand new and we have had no problems with it. I can't thank them enough for all of the hard work and communication they did for me. They definitely saved me a lot of money and time looking for a new car. I absolutely loved working with Matt, Lou, and Jeff. I will be back but hopefully not soon. :)Services: Electrical
-
December 2022 by Jeff Lewis
Good service, repairs were done well. Only negative was a lack of timely communication about progress of repairs.
-
December 2022 by Terry Putthoff
Very impressed with the manager. He took special care to make sure that we got what was needed even if the insurance was not on board.Services: Body & Trim
-
December 2022 by Wendy Johnston
Absolute most unprofessional business I’ve ever dealt with. Sierra Peabody has no idea what she was doing.I made an appointment for repair a month and a half ago, scheduled a day off work a month ago (because I have a very busy schedule between work and school). I drove 40 minutes to get to Carstar, dropped off my vehicle when they opened today for my scheduled appointment at 7:30am. I had no vehicle so I had my family member pick me up and sat at her house waiting for repairs to be done (they said it would take all day). At 1:52pm Sierra called me to tell me the windshield repair wouldn’t be done because they didn’t get the part in. I assumed the tail light repair was done, but no it wasn’t either. She had no idea what I was talking about even though she was the one who had been handling my repairs the whole time.Instead of not letting me drop my car off this morning, giving me a call, or god forbid call me last night to reschedule, they let me sit and waste my entire day instead. Sierra said “I left early Wednesday so I didn’t get a chance to do anything.” Oh my bad Sierra, wouldn’t want to disrupt your life.Talk about poor business practices. Her manager Lou Baker was no better and didn’t seem to care or even offer any sort of resolution for completely wasting my time and couldn’t seem to understand why I would be so upset.So hey, if you want poor customer service and to be led on without repairs, go with Carstar in Ottawa! Not even worth the one star I gave them.Service: Body & Trim
-
October 2022 by Sara H
I didnt expect such quick service. They had my car in and out and accomadated to my crazy schedule without any hiccups. When I got there to get my car I didnt even recognize it! Not only did they fix the scratchs and dents, it was also completely detailed. Will definitely return if needed in the future!Services: Painting
-
July 2022 by awesome cat
They did a beautiful job. My RAV4 looks new. I'm very satisfied.All the people I dealt with were very polite and helpful.Service: Body & Trim
-
June 2022 by vicky nash
My car had some rodent damage and had an awful smell. I worked with Matt, a representative from Carstar in Ottawa, Kansas. He was very kind and helpful. I was embarrassed but he helped to set me at ease. Carstar had my car from May 23rd to June 10th. It was very clean when I got it back like I had just drove it off the showroom floor. All evidence of those creepy rodents was gone & I felt safe to drive my car again. Thank you Matt & Carstar for your professionalism. This is the 2nd time you've had my car & I am very happy with your service. - Vicky Nash
