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February 2024 by Jon02EB
Excellent job, tech dialed in to recommended instead of just "in spec" like I've experienced with other alignments.
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January 2024 by Larry Carrier
They fixed what I asked for and did not p-ressure me to purchase more services, which a competitor did. The reason I came to Firestone.
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January 2024 by Lauren
Will upcharge you, terrible customer service. Will not be going back.
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November 2023 by Dakota McQuade
Absolutely terrible service!! They have a care free attitude and no motivation in the shop! The vehicle sat on the lift for an hour and a half before they even started to change the tires. Terrible management and customer service
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October 2023 by Rees. Robinson
Can’t do business here even when I tried. The store opens at 7:00 which is when my appointment was, and the man didn’t want to let me in a few min early. He proceeded to be rude. I made arrangements before hand to help me get to work by 8:00, and he informed me his mechanic wasn’t planning on coming in until 7:45. Can’t believe I’m saying this, but I’m going to Walmart.
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October 2023 by Donata DuPree
I really appreciate the folks at this location. They got my rental truck in for a mandatory oil change at the last minute when the Lawrence location couldn't. It was worth the 30-minute drive.
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October 2023 by Mick Thompson
Had some communication issues with my trailer tires but they stepped up and made it right. I really appreciate that.
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September 2023 by Loren Evans
Made an appointment for 7:00am, dropped my car off and at 1:30pm it was sitting in the same spot. 6 1/2 hour for a oil change and tire rotation please.Service: Oil change
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May 2023 by LeRoy Forrester
I have been to other mechanical shops in town and prefer to come to Firestone they are not rude and do the best that they can. You can't always get in when you want to as they are pretty busy Justin and Dale and all that were involved on getting my Camaro up and running thank you.
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May 2023 by Tiffani Hagan
Horrible customer service. They will up-charge and try to tell you things are wrong with your vehicle that aren’t. Took my car in a bit ago because I had a coolant leak, they tried to tell me I needed well over $2k in work done, and when I said no they said “congrats on your new, expensive lawn ornament.” Took it to another mechanic in Lawrence, and it was less than $500 and they fixed a problem with my AC that Firestone had been unable to diagnose. Don’t trust their prices!Service: Air conditioning
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May 2023 by Whitney “Jim's Babygirl” Deckard
Wayyyyyy to expensive to have tires that I BOUGHT installed and aligned. Over $200 when in Missouri there are places that will do this for $120.
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April 2023 by Nicole Ketcher
They always provide good service, quality parts and reasonable prices
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March 2023 by Anna
They stole car parts from me during fixed tires and oil changes. I don’t understand why they stole the car parts after my car sounded so weird and not right. I am thankful my grandpa fixed it for me after I explained to him what happened at Firestone. Don’t trust y’all anymore.
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February 2023 by Debbie Bridges
I didn't visit firestone last month! So you got it wrong
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December 2022 by Kelly Bulmer
Got my oil changed and my heat fixed. No more shivering morning drive to work!
