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January 2024 by Emalane Findley
Mark great salesman got me in the car I wanted, everyone is awesome in victory very nice fun dealership
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January 2024 by Melody Kerr
They were friendly and willing to work with the parameters set with the new vehicle we wanted to purchase. Checked in every few days to see how the search was going. They were able to put us in a new vehicle than we expected. Found an issue with the van before we drove off the lot and put in motion plans to get it fixed for us.
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January 2024 by Eric Price
I have struggled with Victory since I have purchased my Jeep from them in 2019. The service department seems to find all sorts of silly charges for a car that is brand new. Either the Jeep Compass is a bad vehicle or the service department is untrustworthy. Unsure which. When interecting with then they are wonderful but there seems to be no benefit of buying from them. Any issues you have with the car seem to be a shoulder shrug and a bill. Probably the last car I'll buy there.
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January 2024 by Steve St John
I’ve purchased 2 cars from Victory in Ottawa. I recommend to all! Jerad in sales helped us out and 5 stars. He even text after hours with questions. Always available. He did great! And Jay the sales manager is as good as they come. Not your typical car sales people here. Great dealership. Thank you for caring and top notch service Jerad and Jay.Steve St. John. Ottawa, KS.
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January 2024 by brittnie york
Best experience working with Jerad. He was knowledgeable and very patient in answering all my questions and concerns. Did not make me feel like anything I had to ask or say was an inconvenience. Would 100% recommend going to Victory and having Jerad help you out you will leave feeling confident in the choice you made.
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January 2024 by JoAnn Canady
Excellent customer service! Staff was awesome. Jerad was so helpful and very knowledgeable about the vehicles that I was looking at. I definitely recommend him for any car needs now and in the future.
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November 2023 by Audrey Davis
So easy to work with! Gave me several options for new tires, got me in a timely manner. Even stayed late to let me pick me car up the same day! Highly recommend their parts and service department! Very kind people ?
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November 2023 by Doug Dykstra
While traveling, we had a check engine light come on and stopped there. They promptly diagnosed the issue, fixed it, and got us back on our way. They were very pleasant and professional and we can't thank them enough.
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October 2023 by Heather gattshall
We had the most wonderful experience with Nathan and Steve when buying the truck of our dreams a few weeks back! We did not make things easy with scheduling difficulties at first but that never once steered Nathan away nor did he show any signs of frustration! His customer service and cheerful demeanor is defiantly something to brag about for sure! Also Steve, was so kind during both the test drive and the paper work portion, being sure to leave nothing out and answer whatever questions we had effortlessly! I am letting everyone I know that this is the place to buy vehicles from the absolute best people around! “Thanks” is not enough to express the gratitude we have for this stellar team!
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October 2023 by Ryan Wiss
Didn't disclose damage. Drove almost an hour after calling and asking about it. The front bumper needed to be replaced, the car smelled like smoke, was dirty, and the seats were falling apart. It had clearly been in an acident that was unreported. When we asked them they said they wouldn't fix it or drop the price.Trudy, our saleswoman, was really nice about it and got the manager to help us fix it. It was the manager that refused to fix it.Will never return
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September 2023 by Mark Newton
Can’t imagine a worse experience. Ordered a $70k truck and they screwed it up so bad it got canceled. Then they didn’t tell me for 3 months. I had to ask for an update and they just lied and made excuses. No accommodations. Barely an apology. I asked for another quote and to maybe find one with my specs and never heard from them again. Pathetic. Please stay away.
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September 2023 by Connor Hooser
Trinity is the person who helped me find the perfect vehicle for me! She did an amazing job and was very patient and worked with us. 5/5 experience deffinitley recommend this dealership if your looking for a car!
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September 2023 by Shannon Aguirre
This dodge dealership in ottawa kansas took awesome care of me and my truck. I own a construction company, so as you know, you can never be without your truck. These guys looked at my truck and seen what was wrong with it and got me in the same day and fixed it.. I have never I have never been treated with better respect. Been treated with better respect.Than this place.
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August 2023 by Bob Branson
Mark was a very cooperative and courteous salesman. He answered all my questions and concerns we sat in the vehicle I bought and talked never rushing me. I made him an offer and he took it to the manager which was accepted. They had work to do on the car and promised it as soon as possible. All in all it was a very good experience. Mark should be a manager due to his knowledge, experience and his professionalism. Thank you victory. I hope when I get delivery on my car I can say the same for your mechanics, shop and detail personnel.
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August 2023 by Gail Droddy
I took my Jeep in to get checked out and I had to call several times and each time I got the run around ‘I haven’t been able to get ahold of your warranty company or they haven’t called back’ when I spoke to my warranty company they told me that the dealership called a month after I I initially had my car there and the victory told them my car was no longer there and they closed the claim. If there had been some honesty from the get go things might be different. As for future service with victory… I’ll do my best to take my vehicle elsewhere.
