Verizon

Mobile Phone Accessories, Cell Phone Stores
Hours: Verizon provides wireless service and is recognized for its reliable network coverage, with customers in small communities noting they do not need to go to a hill to make a call. The business operates through physical store locations, such as Cellular Sales on S Main St in Ottawa, which offer an exceptional in-person experience. Customers can get help upgrading phones like Apple iPhone, Samsung Galaxy, or Motorola edge+, along with Verizon plans. The stores also sell wireless accessories, exclusive Verizon services, and feature the latest promotions. The customer service at these locations receives high praise, described as the best ever, with wireless sales consultants noted for being easy to work with, knowledgeable, professional, patient, kind, caring, helpful, and super. These consultants are highlighted for providing outstanding commitment, making themselves available anytime, and assisting customers long after a sale, including help with setting up replacement phones and resolving service issues. Customers report trusting what these consultants say and recommend visiting them for phone purchases or help with any issues. However, experiences with Verizon's affiliated prepaid services, like Total Wireless and Visible, can involve difficulties, such as service porting problems and a lack of network service for several days. Customer service for these services may require repeated explanations to different representatives, and physical Verizon stores may not be able to assist with issues from these affiliated brands. Despite such challenges with prepaid segments, long-term Verizon customers describe overall service as reliable, often resolving issues through the supportive in-store consultants.

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1. Ottawa, Kansas