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February 2024 by Christina Lester
I think pharmacies now days have NO incentive to do a good job. I work a company where I can do mail order or Walgreens. First off the pharmacy is slow as molasses, and then they just plum lie. First they call and tell me my prescriptions are done. I get there 6 and 30 minutes after the prescriptions were faxed and after they called and said they were ready and one was not filled. Then they say it is not available, then it is changed to it is not available yet. When did businesses straight out lie? Not the first time I have used this pharmacy, but it will be the last!
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January 2024 by Sarah J
Went to this location to pick up meds I was sitting in the drive through line for 30 minutes. Got up to the window and they put up a sign saying they were closing EARLY. That time just so happened to be right when I got to the window, I waited for 5 minutes thinking they’d help me since I was here WAY before the time they DECIDED to close. I wasn’t helped so I rushed inside to try and get my meds and they completely shut everything down. I waited for no reason and when I asked for help from an employee they told me I should have been there earlier. I was there 30 minutes prior!!! I would have gone in if they had a sign that was visible to those waiting in line. Absolutely ridiculous
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December 2023 by James Mahan
I am not rating the pharmacy but the actual store, I know the pharmacy is having a lot of problems but it is a nationwide problem, The people that work in the Ottawa store are friendly and very helpful. Walgreens is a backbone of the United States and has been since the 1940's.
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November 2023 by Dennis Mullen
Worst store in Ottawa! RUN, don't walk, from this catastrophe! I tried to report their rudeness, lies, and ineptness to Corporate Walgreens and I have been banned from their stinkhole for life. THANK YOU!
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November 2023 by Kenneth Coons
I’ve been very patient waiting for this pharmacy to return to what it once was. Been waiting a couple years now it seems. But today, I decided to quit waiting for my mental well being.
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October 2023 by Anthony Robinson
Scheduled vaccines at the location. Drove from Olathe 30 mins and arrived at the location to be told I could not get my vaccine die to staffing issues. They should have notified me before I drove 30 minutes.
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September 2023 by Eric Johnson
Would give no stars if i could. Horrible customer care. No new Covid vaccine when all other Walgreens have had for two weeks! On hold to Pharmacy for 2 hrs, no answer!! Avoid this one!
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September 2023 by Michael Fischer
The prescription refill option using the phone hasn't been working correctly for the last few months. Sometimes I get cut off by the system and then I try to call the store. That's frustrating because no one in the pharmacy will answer the phone. I call again and ask to have a pharmacist paged, which usually allows me to talk to a human being. Walgreens needs to do an overhaul on their phone order system.
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September 2023 by Nobody Somewhere
What happened to this Walgreens??? For years, they've been reliable, but for the past several months, they are NOT. Refills take multiple days to get, if I get them at all. I've been waiting weeks for part of my inhaler! Text notifications are contradictory, and forget calling the store for clarification: This morning, I held for over 30 minutes and never did get to talk to a human! After that ridiculous and pointless wait, I hung up and called the locally-owned pharmacy to transfer all of my medications. I'm looking forward to more reliable and more personable service.
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August 2023 by Robert Robbins
This Walgreens is walking distance from my apartment building, so very convenient for me to get to. I am there frequently for basic items as well as my most important prescriptions. I know most of the staff on a first name basis as well they know me very well. Very professional and extremely helpful staff which does mean a lot to me. That does make a difference in my frequent stops as I know I will be efficiently and well taken care of. I do spend more money there as well. Thank you, Rob Robbins.
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July 2023 by brad jackson
Sent my wife to pick up my prescriptions she got home 15 miles one way to find out they did not fill my antibiotics the Dr. Prescribed no one said anything to my wife about not filling it called them and didn't have it ready if they would have let her know she would have waited now the Dr. Wanted me to start it asap now she is going 30 miles round trip to get it thanks Walgreens for once again proving that you are a bunch of d*** asse can't be counted on this has happened several times and this review is probably a waste of my time because it is very clear that Walgreens doesn't care about the customer
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May 2023 by Lepper Joe
The pharmacy has horribly slow service I was the only person there and it took 15 min before anyone even talked to me and another hour to get my scrip filled that was called in the day before. I recommend getting your meds elsewhere.
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April 2023 by Jessica Broce
Have been using this pharmacy for years, always liked it and had good experiences up until the past several months where prescriptions I need daily are not available for 3-7 days after I have ran out of medication. My Dr sends over the prescriptions and you will now wait 1-3 days just for them to be ready- or the amount of times I have had to explain to this pharmacy half the medications they give me are not meds we even take. Do they understand how it is on a person to not have a medication that’s mandatory to take daily and then you just don’t have it to take. I wish I could say I was going to stay but I have decided to take my business elsewhere as well.
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March 2023 by sam seetin
Corporate, for the love of god, update your intercom system in the drive thru. The lady that can’t contextualize names from slow and loud letters would greatly appreciate it.Side note: y’all need to do something about her attitude. There is no need for her (visible) contempt to your customers. Would tell you who, but she conveniently never wears a name tag.Side, Side note: This whole location is in shambles, figure it out or close. Y’all are wasting everyone’s time.
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February 2023 by Melody G
I’ve waited on a refill for 11 days. The online portal says “in progress” everyday. I tried to transfer to another pharmacy with no luck. I finally had to call my Dr and have the entire prescription sent somewhere else. 11 days and still not filled is absolutely unacceptable.