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August 2024 by SHALA Lunt
This is what we were left with. A $2460.00 bill from a contractor to fix what Bath Wizard left us with. A 2 day install was to start on April 11th with a no-show. Finally came on April 29th to tear out. Came back May 9th to install. Came back on May 30th to install door and try to repair the walls. You can see what we were left with!! I sent the owner of the company a letter inviting him to see what kind of work they do and he never responded. I guess he doesn’t care!!
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August 2024 by Javier Valdivia
Buyers beware, ripping off handicapped people out of 20,000$ is bad business.
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July 2024 by Traci Hayes
Update: I have now been given 2 start dates and they were a no show for both. I have messaged my production manager and both the owners and received no responses.
I have called, instant messaged, emailed and stopped by a location and can't get anyone to call me. At this point... just give me my money back.
On another note, you took the whole payment and not just a deposit.
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July 2024 by Cynthia A
We are not very happy with Bathwizards!!! They have not completed their work after several months
Bathwizards hire subcontractors who don't care about the customers. We were threatened to lie to the finance company that the job was completed
Bathwizards were only worried about getting paid!!
Now after several months of making payments to the finance company they still have not resolved the poor quality of their subcontractors
We have multiple cosmetic issues
Every time I contact Bathwizards they lie and say they are waiting on parts. They say that they can't find a subcontractor to finish the project.
This is really ridiculous ?
I will not recommend Bathwizards in Kansas to nobody!!!
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July 2024 by Brian Jimenez
My mom has hired this company to do a bathroom remodel. They have already used over a thousand dollars to "purchase material" and now won't get started. They make her jump through hoops, but now actually gets done. Be very weary of this company.
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July 2024 by Marie Bryson
Paul was an excellent demonstrator he answered all my questions and got the
right down lower but I could afford
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July 2024 by Carol Werth
Paul was very thorough and professional. A very polite individual. He was very informative and tried to find every possible way to help me. Thank you for sending him here.
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July 2024 by Shelbie Rosenblum
My wife and I met with Paul on 3/16/24 for an estimate and ended up agreeing to them completing the work to replace our shower. Paul did not show us the contract before we signed it.
They told us it would take 4-6 weeks to get the parts in. Demolition started 4/24/24. At that time they realized that the standard shower pan that they thought our shower would need would not work due to floor joists. They notified us that the new shower pan would not be made until the following week and they would come back 5/6/24 to finish the work. Our project has been given to 3 different project managers. I was told on 5/8/24 that the shower pan had been lost and they are rushing a new one, they will contact me on 5/10/24, 5/13/24 at the latest. I contacted my 3rd project manager on 5/14/24 and he said he had no idea what was going on with the shower pan and he would let me know by end of day. I called him 2 more times later that day and he was still not able to provide me with an answer. I also started receiving messages and video from my 1st project manager that has since left the company stating that the company owes a lot of money to local business that are doing the work for them and have not been paid by bath wizard so they won’t release the product back to bath wizard. We finally got them to put in an email that our job would restart 5/31/24 and finish on the same day. As of today we do not have a shower. We have exposed wood, wiring and plumbing waiting for a shower to be installed. We tried calling corporate and their phones aren’t accepting calls. We tried calling the project manager and his supervisor and the voicemails are full. We just want to get out of the contract so we can hire real professionals that don’t lie to us to finish the job.
We were also told at the estimate that Bath Wizard had their own factory and they do everything in house. Now we find out that they have other companies doing the work for them. False advertising.
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July 2024 by James Hoke
I found Bath Wizard from an ad I saw on Facebook. My wife is disabled so a walk in shower or tub would help her immensely so I gave them my information. Set up a meeting with Frank "the tank" Walker out of Wichita to come out, measure and give his sales pitch. After keeping him there for longer than he should have put up with, multiple offers from them we settled on the walk in shower and a rebate check to consolidate bills dealing with her care.
They told us they were booked out a couple months and that was fine. The called to schedule the install when they were ready and everything went fine. Took an extra day to install, which I understand. It happens. Shower is great, she loves it. They had to use a different pattern than what we picked out because there was a mistake on the materials but wife ended up liking this one too so she was fine with it so I was too.
Couldn't be happier with the process up to this point, then came the rebate check. It has been three months since install. Heard nothing from them for the first month so I started calling. Customer service line takes a message but nobody ever calls you back. Got an email from Adrian Westmore in their billing Dept saying it would be to me within a week. Nothing showed. Another email, no response from Adrian. Call customer service line, take a message, no call back. Managed to get a number for the owner James Moburg and thought he sounded like he was genuinely concerned about getting the problem fixed.
I have been in contact with James Moburg for weeks now with texts and the occasional call. Still not resolved. They showed me a screen that said the check was shipped fed ex but they couldn't give a tracking number. Another week down and no check. We have paid two installments to the bank that financed them to do my job and they have informed me they paid Bath Wizard in full on March 26th.
James Moburg has now blocked my phone number and does not respond in any way.
Do not do business with this company. Read the reviews and take the ones they don't respond to very seriously.
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July 2024 by Gayla Welton
Did not like the presentation and attitude of the salesman. Jerry was rude. I have not received my estimate. I was told I would get a $50 restaurant gift card. Don't know how or when that is supposed to happen.
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July 2024 by George Gomez
Jerry is a very knowledgeable individual. He answered and explained every question w the utmost respect and patience.
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July 2024 by Marcia Todd
Jerry was very nice and professional. He knew his product and presented it with knowledge and enthusiasm.
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July 2024 by Bettye Pleasaince
Our visit with Jerry Davis was great! He was very informative and very patient with me and my husband. He took the time to explain everything to us and he answered all of our questions. We have saved his information and will definitely contact him when we are ready to do our bathroom remoldeling.
Bettye & Julius Pleasaince
Oklahoma City
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July 2024 by Steven Carley
Paul was all good
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June 2024 by Rafaela Bicalho
They are the worst when it comes to problem-solving. I encountered an issue with their product/service, and their customer support was utterly unhelpful. The representatives seemed uninterested and incompetent, with no effective solutions or willingness to assist. The lack of communication and follow-through was incredibly frustrating. I would not recommend Bath Wizard to anyone looking for reliable and supportive service. Stay away!
