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October 2023 by TyStaƦ Wonder Boy
I called once to schedule an appointment while speaking with the owner and everything seemed fine. But then i wanted to reschedule another day for 4pm. The same guy tells me "nooo that's too late" and when i politely asked "Well, don't you close at 6pm? I only have a few things and the drop off location is less than 10 minutes away so it should only take roughly 1 hour" He then proceeds to hang the phone up in my face. Not even giving me a chance to discuss a better time or even at least explaining how that would somehow be too inconvenient for them. These guys are exactly 3.2 miles away from me, so it's not like it would take them an hour or 30, 20, or even 10 minutes to drive to my home. So that just tells me they only work when they want to and will have an attitude about it for no real reason. Very unprofessional, disrespectful and a sorry work ethic. If you can't even be bothered to be a man of your word and commit to the service as you advertise then don't be in it at all.
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October 2023 by Sara Nidiffer
I am truly disgusted. My mom whose husband passed away from cancer recently was trying to get things in order and move stuff so she hired box doctor. She had to get several things moved by October 1. On October 1, not only did box doctor cancel minutes before they were supposed to show up, they hung up on her when she got upset. I called to find out why they did this and all they said was they had other moving appointments and hung up on me. I’m totally in awe that people like this stay in business. Please-if you have other options, read these reviews and go with someone else. This Andy guy has a real problem with just hanging up on you if you’re unhappy that he doesn’t show. This has been a very very trying time for all of us and at the most basic level, They are just despicable human beings.Also, they will comment to others and make excuses for their awful behavior, tell you to contact their office-but I did. I was hung up on. Do not trust these folks, trust the reviews.
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September 2023 by Sara N.
horrible. canceled on my mother minutes before they were supposed to show and then just hung up on her when she asked why. I called and did the same and they hung up on me. and the way this man talks to customers...awful. hes the kind of person that makes you lose faith in humanity he's so awful. go with someone else-it'll save you a lot of time and heartache. even if they do miraculously show, the owner Andy or whoever runs it doesn't deserve your money.
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August 2023 by Eric Abney
Am I being Punk'd?!? Scheduled move w/ Andy weeks in advance, confirmed a few days out. Moving day comes... No show. Call Andy: "Movers tried to call you. They're finishing up another move from yesterday, should be heading your way shortly." Movers had not tried to call me and they never headed my way. Called Andy again a couple hours later: "Just talked to the movers, they should be wrapping up shortly to head your way." Eventually got a call from Mike hours later: "Should be done here in a couple hours. We WILL get you moved tonight." Spoiler: they did not. Question: Why string along potential customers if you never intend to move them? I could have gotten so much work done on moving day, but was instead forced to sit on my hands and wait for y'all. Absolutely atrocious. Do not waste your time or money on Box Doctor.
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August 2023 by Julie Bosworth
This is an unprofessional and poorly run company.In the process of moving my belongings from a house to a townhome on June 16, my $100 weighted blanket didn't arrive with the rest of my belongings. I wondered if it had gotten mixed in with the moving blankets, so texted the crew chief on June 17 and asked him to check his truck. After receiving no response, I texted again on June 19. On June 25, he responded that he did, in fact, have my blanket. I asked if he would prefer to drop it off at my home or meet me somewhere to return my blanket. He said he would drop it off at my home, and I provided my address.By July 3, I had not received my blanket. I texted the crew chief again and asked when he would be dropping off my blanket, and got no response. On July 14, I gave him a deadline of July 17, and said if he hadn't returned it by then I would call the owner.I called Andy, the owner, on July 18, and explained the situation. He said he would speak to the crew chief and tell him to return my blanket. I called again on July 26 and left a callback number, but got no response. On July 28, I called and reached Andy, and said I still hadn't received my blanket. He started to say, "It's just a blanket..." I told him it was a weighted blanket that had cost $100. He hung up on me and didn't pick up when I immediately called back.
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August 2023 by Aninda Sundar Dey
Box Doctor helped me and my wife move this week. They were great help to us. In addition nobody can beat the price. If you are student like us, contact them. Thank you Box Doctor.
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August 2023 by Peyton Porting
My items were damaged from box Dr. Moving my things. When I reached out to get compensation for the items that were broken, I was ignored, lied to, hung up on, and unable to leave a voicemail. Extremely unprofessional.
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July 2023 by Jaclyn C.
AN ABSOLUTE SCAM - This company is the most unprofessional business I have ever encountered. An unexpected emergency occurred and my friend needed to move immediately. Two men came to help her and mentioned that their business does not insure TVs. My friend then proceeded to tell the gentleman that we would take the TV in our car and asked him not to take it. While we were in the apartment packing, they loaded the TV and took it without our knowledge. The TV was damaged beyond repair. Andy has stated, in response to multiple poor reviews, that any customer is welcome to contact him to speak about any complaint and he will discuss it with them. This is not true. When we reached out to Andy to have a conversation, he simply said, "We can't help you." and proceeded to hang up on a customer. Extremely unprofessional. When she called back, he answered and said, "You need to stop calling me you b****." An absolute pig and prick of a human. No way to treat a customer, regardless of your personal feelings. Do not be scammed by this "company." They will take your money with no care about you or your items.
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July 2023 by Ericz
Box Doctors and Andy are complete scam artists. It looks like all of the reviews from this week are having the same issue. Andy will take all of your info and even confirm the move but the day they don't show up and they will not answer the phone. I'm reporting them to the Better Business Bureau. I found another company that would move me last minute. They asked what company stood me up. When I told them Box Doctors they said,"thats strange, they went out of business awhile ago". BEWARE OF THESE SCAMMERS!Response to owner: I'm very much a real person and I'm not at all an acquaintance with other reviewers. I'd love to call you and discuss, however on Friday June 2nd when you didn't show up I called numerous times and you just wouldn't answer the phone. Not sure what the problem is but perhaps you can own your mistakes/lack of communication instead of saying the negative reviews are fake. I hope things get better.
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June 2023 by Ericz “Jazz_Hands_Puddin_Pop”
Box Doctors and Andy are complete scam artists. It looks like all of the reviews from this week are having the same issue. Andy will take all of your info and even confirm the move but the day they don't show up and they will not answer the phone. I'm reporting them to the Better Business Bureau. I found another company that would move me last minute. They asked what company stood me up. When I told them Box Doctors they said,"thats strange, they went out of business awhile ago". BEWARE OF THESE SCAMMERS!Response to owner: I'm very much a real person and I'm not at all an acquaintance with other reviewers. I'd love to call you and discuss, however on Friday June 2nd when you didn't show up I called numerous times and you just wouldn't answer the phone. Not sure what the problem is but perhaps you can own your mistakes/lack of communication instead of saying the negative reviews are fake. I hope things get better.
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June 2023 by Brooke Vest
Worst moving company. Do not use them. Andy also has a company he calls B and O moving. He will use that company name, take your money and never show up. He's a scammer.
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June 2023 by Dave Perry
Andy is EXTREMELY unprofessional and rude. My friend booked with him, and today is her move day. She paid $600 already, and they stood her up. Andy is a scammer. do not book your move here.
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June 2023 by Mercedez Robinson
This company is very unprofessional they were supposed to come move me today and I called Andy and let him know I was ready for them to come move me. He said they were on they way never showed up stop answering the phone when I called from another number he answered and said he didn’t have any appointment with me.
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May 2023 by Susan M.
Where do I begin? Canceled on my move at the VERY last minute. Very unprofessional, uncommunicative, and rude. I thought I checked this company out well enough, but no. The new company I hired is so much more professional and responsive to clients. The new company told me they have never canceled on a client in their 10 years of business.
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May 2023 by Nicole Stout
Andy & Mike moved me this weekend. I could not have done it without them. The busted their butts from start to finish. They took great care of my stuff and even offered to stay longer to help put things together and where they go to be sure I was settled and taken care of. I couldn’t recommend them more. I will definitely be using them again for my next move. Their price cannot be beat and the quality of work is well worth the cost.
