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March 2024 by Samantha Landzettel
It was a fun experience for my kids. Though they had the line go backwards from where you were supposed to start, so it was crowded at the other stations.
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March 2024 by Juicy Fruit
Extremely friendly staff, and very welcoming atmosphere. The layout of the shop was intelligent, and the queues were lined up next to all of the merchandise you may have missed.On the topic of queues, they were.... extensive to say the least. Stood for ~1 hour in lines, during what I would consider non-peak hours.Other than that, we walked out with a new friend, and a positive experience.
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February 2024 by Kaitlyn Field
Staff was so friendly and the place is organized and tidy! Blake helped me out and was very kind, considerate, and friendly! Will be going back to get outfits for my little frog (:
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February 2024 by Jake Stegeman
One of the employees that was working on the stuffing today, should not work in a setting that has children. We had the worst experience with “Blake” today. She didn’t want to ask if we wanted to hug the bear or put a heart in or anything. The customer service was just awful. Just pure silence since we walked up. I’ll never go back to this build a bear because of this one individual. 1/10 experience.
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February 2024 by George (Everbruz)
My kids love this place. Pretty cool to get stuffies and watch our kids smile and hug their new friends. Price is good for 20 min of fun.
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February 2024 by Michelle Kuzmic
Always fun creating a bear!!
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January 2024 by Abbe Oliver
We were told about a sale of buy one get one half off and double checked if a certain stuffed animal was part of the sale. We were told yes, but when we went to the register we were told it wasn't part of the sale. My daughter bought 2 stuffed animals due to this sale, but ended up having to pay full price for both.
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December 2023 by Eric Barr
Staff were really nice and helpful. The kids LOVE their beara with the custom recorded sound button in the paw
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December 2023 by Quinten Sepe
We had a "bear-mergency" and I needed to get a passable replacement for my 4 year old's birthday bear. The staff were very friendly and helpful!
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December 2023 by Cheryl J
Very busy, needed more cashier's
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November 2023 by CHRISTIAAN LEYVA-SHAGOVAC
That place is a nightmare to be in!! But the people there do a great job and my nieces loved their bears.
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October 2023 by Kerri-Ann Scharf
This was my first time going to a build-a-bear which is something I've wanted to do since I was a kid. Well today I got that chance when my fiancé just couldn't believe I had never been able to do this and he insisted we go in. I built Zero from The Nightmare Before Christmas. As silly as it seemed to be doing this as an adult, the staff was super friendly and it was a fun experience.
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August 2023 by Bob Schuster
Very helpful staff!AND we didn't know this, but if it's your child's birthday month, they can get a bear for only $1 times their age! A 6 year old = a $6 bear! (Plus the cost of any clothes or extras you want to add on)
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July 2023 by Megan Williams
Fun first experience for our kids' birthday. The place was very busy on a Sunday bit we didn't have to wait long. Hannah helped us out and she was so sweet. There was a birthday party going on and it looked fun if our kids were a bit older.
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June 2023 by Laura Schinkel
I had a terrible experience with an online order. The store manager of this location(Oak Park Mall) (Chelsea) was amazing at working to resolve it. She went out of her way to make it right. I was ready to swear off this company altogether, but now I will only do business with her and at this location. She truly is a model for top notch customer service.