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January 2024 by Brady Allen
My 02 ford escort was broke down and I was 40 miles from home and the technician there got my my car up and running flawlessly in a day. Very thankful for their service and everyone was very helpful
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January 2024 by Ace M
Let me explain the 4 stars. Truly it should be 5, but the repair is new so I’ll update once it’s had time and I know that it’s solid. But I don’t have any reason to think it wouldn’t be.Otherwise, this place is the epitome of professional and courteous. I had a major repair needed, and they not only got it done in the time frame that they gave me, they never once made me feel as if I was annoying them by calling for updates so I could plan. They knew I was traveling the following week, so I needed to plan for my transportation, and they gave me quality details and updates when I called.When I picked my vehicle up, not only was the repair done, they had checked my tire tread, aired my tires, and filled washer fluid. This may not seem like a big deal, but I’ve been to places (popular places) that won’t touch anything that has nothing to do with the repair unless they’re trying to upsell you. Here they were just making sure the vehicle was ready and safe.They have definitely sold my wife and I on a place we can go to for our vehicles.
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January 2024 by Brian Birnbaum
Great to work with. They responded quickly to my request for service. They also got to work on my car right away and had a plan in place within a couple hours. They didn’t try to sell anything extra but certainly could have. Price was quite reasonable as well.
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January 2024 by Michael Burbach
Simple tire repair. Fit me in on a full day. In and out in under an hour while I waited. More than reasonable low-cost. Great service. No attempt to upsell me unnecessary items or services.
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January 2024 by Barb Ambre
Very helpful, friendly and polite staff! I had a slow leak in my tire for a few weeks. So I called and they were able to fit me in same morning. Which I am very thankful for because a snowstorm was coming in and turns out there was a 2 inch screw stuck in my tire! Very happy that I chose Burnett. Will return for future car maintenance! Thank you
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January 2024 by Melissa Day
Exceptional customer service, very thoughtful and considerate! Really thankful their highly skilled mechanics quickly, correctly solved all my issues, which r many! Now my forever automotive service guys!! Thank U
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December 2023 by Krista Kay Gordon
I needed a battery quickly and a local tow truck operator recommended Burnett. They were fast, fair and honest about services needed. The technicians were friendly and helpful. Our family will use Burnett again in the future based on this first experience.
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November 2023 by Josef V
5/5 no question, not a review I give out lightly. They had excellent customer service. They answered all my numerous questions in a timely fashion with as much detail as they could in a way I could understand. The service itself was fast and efficient. In my case they fixed 3 significant problems (I’m not a mechanic but they seemed to be quite larger than 1 or 2 broken things) within 2 days. They were very up front about the situation and what would be required to fix it. There were no hidden fees, the initial quote matched what was done aside from a small problem they found later that needed to be fixed. When said problem was found, I was immediately notified and told how much it would cost to fix said problem. When I got my car back they said they topped off my coolant (I had an ac problem) for free and nothing was missing from my car (I triple checked as I’ve had issues with this in the past). All around they did an excellent job making a very stressful and expensive situation as painless as possible. This is my second time going to Burnett auto in two different locations and both times have been this efficient and stress free. I’m definitely a customer for life and would highly recommend to anyone who asks.
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October 2023 by Teresa Reddick
Burnett Automotive on Metcalf should be the model for how to run a successful business….amazing people (Ryan Gunter), customer service is crazy good!These are honest and trustworthy people…been taking my vehicles here for 26 years now…and I’ve sent too many to count of my friends and family here…word of mouth is the best form of advertising. :)
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October 2023 by Maria Baker
I am very thankful for them! They were efficient, trustworthy, polite, and had great service! They put all my tires on, with an alignment, and replaced my lug nuts that needed replaced. It didn’t cost an arm and a leg either! I will be going back for all my car service needs!
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October 2023 by Joshua Tyson
My family has been a long time customer's of Burnett for over 18 years. Nobody likes to spend money they were not expecting and has it been perfect over 18 years, no. What I will tell you is that a good relationship is built on what happens when things are not perfect. This is an organization that responds, communicates and makes things right, even if you as a customer are just upset and frustrated. They do have your back, they are running a business and they earn mine. If you do business at the 145th & Metcalf location, know that Gunter, Keegan and the entire team will do their best to listen, provide options and get you back on the road.I have young adults in another city where there is a Burnett location and this has been invaluable as I can't get to them immediately when there is an issue. Burnett Automotive understands this and has been an extension to provide information, which honestly, gives me confidence they have our families best interest in mind.
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October 2023 by Valerie Bain
I took my car in for the “Premier30-Point Vehicle Inspection.” I was impressed with Burnett Auto being so organized and their quick service! My car is ready for the Bad Winter snow/cold forecast!Thanks Burnett!!
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October 2023 by Quincy Pickering
First time going to this shop. It’s going to be the shop I call Home for any of my car needs. Gunter (GM) exceeded my expectations and the team delivered a home run for me and my family. Highly Recommend this shop!!!
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August 2023 by Doug Bishop
We've used Burnett Auto for many years, for tires, service and repairs. Earlier this year, they did over $3,000 in repairs after a trailer pitches a log onto the highway in front of me. Had a problem with one of the components they replaced and they took care of replacing it at no charge. Last fall we spent over $2,000 for new tires for both our vehicles.As far as I'm concerned, they are friendly, fair and competitive.Last year I attempted to replace my own brake pads (done it many times) but the locking screw on the drum was frozen and I stripped the head trying to remove it. I took it to Burnett, expecting to pay up to $300 for them to drill out the screw and do the brake job. Boy was I surprised when I went to pick it up and got the bill. I highly recommend Burnett Auto.
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August 2023 by Mike G.
I called and got a scheduled time for my wife's car and dropped it off the previous evening. The next day they called me after diagnosing the problem and got it fixed and back to us late that afternoon. Cost less than I expected also.
