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December 2023 by Deb Kozel
The room was very nice for the price. The bathroom sink had a crack but the rest of the room was good. The coffee maker in the room didn't work either but there was coffee in the lobby in the morning. The cook didn't show up in the morning so no breakfast that I paid for. But I expressed my concerns to the manager and she did call me and refunded my breakfast. The location is great -- right by I35 and the hotel is going under renovations. I would give it another try because of the location and the price. Thanks
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December 2023 by Ryan Wilson
I would give this place 10 stars on service alone. The overnight front desk person (for the love of me I can’t think of his name) has saved me many times finding me a room on last minute business trips. He is always quick, courteous and just an awesome person. I have traveled for almost 14 years, hands down one of the best people to deal with.
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December 2023 by Lance A. Moore
IHG platinum member, booked a suite, didn’t get an upgrade or welcome gift of any kind. Found out room didn’t have hot water early in the morning and management assured me the would fix it or move us. Get back to room that night after hung at soccer all day and still no hot water despite no message from management. Found out the manager is gone, hotel is sold out and there is no way to help us. They were informed of an issue and chose to ignore it. That’s their level of service.
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November 2023 by Davon C
Every thing was great except when i check out. I stayed here because it was in overland Park because I had an appointment that day for my work.Michelle is very rude. Doesn't smile when I check out. Didn't even ask my room number. The other staff I spoke with smile and ask if they can be of service. I stayed there on the bench during check out yesterday an she decided to look.at me as if I should of left then she asked of I was waitingon a ride. None of her business. She wouldn't speak to me that way any where else so she has no right to do so. If she would of been more polite and asked in a professional manner i would of been happy to tell her. Remember lady do unto others as you would have them do unto you" is a biblical concept spoken by Jesus in Luke 6:31 and Matthew 7:12; it is commonly referred to as the "Golden Rule."Michelle has the personality of a pit bull that you would expect an a lower budget motel around a shady part of town not at a holiday inn & holiday inn express. That's just the world ? we live in cannot hire everyone with an upbeat attitude courteous attitude ? ?
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October 2023 by Kristen McNelly
The room was very outdated, layout of the bathroom was ridiculous and so small for being a suite room, carpet was old and torn, The towel bar in the bathroom kept coming off and forget ordering food at the restaurant, No matter what the time of day it always took over 30 mins and they always messed up our order. Would not recommend at all
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September 2023 by Eric Wagner
The more I think about our stay, the more disgusted I am. We booked this hotel for a soccer tournament my son was playing in. We checked in on Friday with plans to drop our stuff off and head out for the evening to get dinner. Our toilet would not flush properly, so I informed the front desk on our way out, and I saw him call maintenance. Fast forward 3 hours later, and we come back to our room with a still not flushing toilet. I called the front desk to get someone sent up. They came up and plunged it and said it was fixed, but it was not. This went back and forth multiple times throughout the weekend, and eventually I just got exhausted with it and we just went to the lobby bathroom when we needed to go. Not the best scenario for 2 adults and 2 kids, but I was of the impression that the hotel staff was not going to fix it.But wait, there's more! Friday, when I checked in, I used my credit card to put on the room, as I always do when I stay at a hotel. I verified the pending charge at that time. The next morning, when I woke up and looked at my phone, I noticed a fraud alert on my card. The hotel had attempted to charge THOUSANDS of dollars on my card that night! Luckily, Amex fraud protection is on it. I was required to cancel that card, which I use frequently for travel. Now I have to pay to expedite a new card so that I can use that card for work this week. I took this issue to the manager on Saturday morning, and he shrugged it off and just said "I guess you have to call your bank." I'm sorry, but when I have written proof that YOUR HOTEL ATTEMPTED TO HIT MY CARD FOR THOUSANDS OF DOLLARS in my hands, getting a shrug is not what I expect, nor is it satisfactory. He offered me some reward points for the trouble, but I haven't seen anything, nor do I expect it to be anything worth talking about. I wanted to find contact information for a corporate office, but nothing was listed at the hotel.I don't know what to say really. This whole experience put a higher level of stress on my whole family than was needed, and after seeing how little the weekend management at this hotel cared when they had issues, I'm just not sure I'm willing to take my family to one of these hotels again.Rooms: Water pressure is horrible. Toilets barely flush at all.Walkability: There really isn't much of anything within walking distance.
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July 2023 by Emily K
Clean, rooms were decent, the staff was helpful and friendly for the most part. We were not happy with them closing the pool for cleaning during the hours it was listed to be open. That's one of the reasons we choose hotels with a pool for the kids. A little Inconsiderate to close it when it is during the listed hours for it to be open. My husband and we're not thrilled and the kids were very upset. And they didn't open the pool to swim in again until it was close to checkout time. Very frustrating.
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July 2023 by JT Foran
Great location, not far from where we were working quick and easy commute.Appeared to be clean however was met with a roach scurrying across the floor when I entered the room. Service at breakfast was good but left me wary as I ate before heading to my room.Rooms: Was met with a roach crawling across the floor as soon as I walked in. call me paranoid but I have a horrible fear/dislike of bed bugs and that's all I could think of after seeing it.
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May 2023 by Rob Zelinka
Not a great experience. Hotel is clean and at least the clean your room. The card reader on my room didn’t work well and the internet didn’t always work either.Help is not friendly or readily available. Nobody at the front desk when I tried to buy a snack. Went to a make shift restaurant where the employees were looking at their phones. I thought maybe they were closed so I asked. They said they were open but then the employees disappeared. After waiting for 15 minutes I gave up and went back to the room. At which point I saw the front desk clerk and restaurant employee talking behind the front desk.
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March 2023 by S. Gayle Huerter
Thus hotel was OK but I felt overpriced for just a room. No indoor pool or hot tub. No hot breakfast. You could however purchase breakfast on site. The food at best was fair and small portions. They were in process of moving so atmosphere was a 2. Room was clean.and beds were suitable. You.can stay at other hotels for this price with more anamaties.
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January 2023 by Dave Stalter
Started off good but on the 4th day a gas line busted. Hotel staff told us it would be repaired the next day. But now it's 9:30 on day 5 and still no hot water. They have been rude when questioned about when it would be fixed and they have lied to us constantly. It doesn't seem like they're trying very hard to get this issue fixed.
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October 2022 by Mike Moya
Had a great stay. This hotel has easy access to freeways, restaurants, gas stations, and shopping. Just about everything is close by. I did have a door key issue a few times, but the staff at the front desk was very helpful. They did not have free breakfast, but offer a breakfast buffet at the restaurant downstairs for a price. I didn't use the pool because its outside, but it did look clean and refreshing.
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October 2022 by Carrie Wagner
Good value considering everyone's prices right now! Service and cleanliness was great! It was quiet and we had an enjoyable stay. Beds were super comfy and wanted to take the pillows home!
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October 2022 by Adam Zimmerman
Spent 5 nights here for work. Rooms and hotel were very nice, pool was like bathwater and the hot tub was hot but only had 2 working jets but still very nice! Room had a micro fridge and microwave and also had a kurig coffee maker. Not sure if they gave u more free cups or not since I bought my own flavor. The bed was comfortable, and shower was nice. The ac vents were also clean and not full of dust which was a nice surprise! I didn't eat at the green mill so can't comment on that but it smelt good in the mornings. I did not get house keeping while I was there but I went to the front desk and was able to get more stuff. Definitely a nice hotel, just not much around it!
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September 2022 by Jared Jaramillo
Was here for an extended stay (2 weeks) for work. During this entire time my room was only cleaned once, and the restaurant downstairs was open maybe 4 times, and only for 3 hours max. Several times staff members walked right into my room or knocked on the door while my Do Not Disturb sign was applied, and unfortunately my room was right by the pool area so people would be up screaming and drinking till 10pm. The staff I encounter at the front desk, and the restaurant bartenders (when it was actually open) were all very polite and nice, it just really bothered me how I had to make several trips downstairs to get toiletries, towels, or to dump my trash. There is also NOTHING in walking distance from this hotel. There is a taco place and Wendy's across the street, but both have closed dining rooms and are drive thru only. If you need water or snacks the only gas stations nearby are all across the highway, and I don't know if this is a \\\"Kansas thing\\\" but the crosswalks straight up don't work. With all this being said I will say that the room was at least nice and modern, and my interactions with the staff downstairs was enjoyable. The pool isn't bad either, I tried to sit by it and read a book for a couple hours on my day off but was quickly ran outta there by a bunch of drunk/obnoxious baseball fanatics who thought it was Springbreak '98 or something. I would stay here for a night, but nothing more than that. Would have a different tune if the restaurant was actually open, my room was regularly serviced, and employees didn't disregard my Do Not Disturb sign. Also, if you're staying here good luck finding the guest laundry room ?
