CarMax offers a large selection of used cars, trucks, and SUVs in one place with a no-haggling, no-pressure sales approach. The car purchasing process itself is often described as fairly seamless, okay, or simple, with customers getting exactly the trade-in value promised and ending up with vehicles they really like and love. Some customers report getting a great deal and are happy with the final outcome, even purchasing multiple vehicles from the company. However, the experience is frequently marred by significant delays and administrative problems. The paperwork and final signing process often takes an inordinate amount of time, described as taking forever, three times longer than expected, or totaling many hours over multiple days, even for cash purchases. There are consistent issues with the post-purchase registration process, involving uncertainty, flip-flops in information, and long waits for state documents, with one customer citing a 90-day temp tag as unacceptable. Paying for a vehicle transfer can also lead to frustration, with slow shipping times and a lack of communication or care from staff when delays occur. Additional criticisms include advertising errors where cars lack advertised features, concerns about the completeness of the service department's 125-point inspection and oil changes, and confusion over warranty coverage start dates. While some sales staff are noted as very good or doing great, others seem to be in learning stages. Overall, customer service is often not seen as a priority, with some customers feeling like an inconvenience. The outcome can be satisfactory, but the process is frequently described as terribly slow, stupidly frustrating, and in need of improvement.
I bought a car from Carmax and a week later I changed my mind and wanted a larger car. The transition was extremely smooth. The car I currently have runs great. They replaced 2 tires. The staff there is amazing. I first met with Wayne and then Elias. They both did a fantastic job. My son whom has autism was with me each... read full comment
March 2026
Very easy and streamlined processes—I have no issues or concerns with my purchase and the resale process. Great experiences. Thank you!
March 2026
I came in to sell a vehicle. The store was very busy, but I was able to get a terrific offer for my vehicle sell it and do all the paperwork in about an hour, out the door check in hand. CarMax is awesome! I will be back.
