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November 2023 by Hello world
This bank blows. The branch manager is too good to help his customers. What a joke.
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November 2023 by Isaac Gettings
If you like getting charged money just for keeping your money in a safe place then you'll love Chase Bank ☠️??
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August 2023 by David Emerson
The best bank I've ever had. The banker I see at the new Lenexa branch is the best banker I have ever had. Roman is Great!
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July 2023 by Janice Healey
I need to speak to a customer service rep who helps with credit card applications with several questions that I need answered before applying for a Chase credit card. It appears to be impossible to get through to a live person or leave a message for someone to call back. I have never dealt with a bank with customer service that is so difficult to reach. All selections lead to this branch is busy, please call later. It is a waste of my time to keep calling over and over to be cut off without the ability to leave a message.
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May 2023 by Tayyaba Sheikh
Very unprofessional service and very unethical manager DAVID. ?
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May 2023 by Doug Seiden
Bank will not allow you deposit cash in a personal account. Manager lied to account holder and said it was a federal law. IT IS NOT. Branch is a joke.
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May 2023 by D S.
Bank will not let you deposit cash in a personal bank account. literally the dumbest thing I've ever seen.Arrogant obnoxious branch manager.
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April 2023 by Shelly Driscoll
This bank keeps putting a hold on my deposit and then charging overdraft fees. Horrible experience!!
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April 2023 by Tomika Webster
It was not a good experience at THIS location. I went in to do an over the counter cash withdrawl. They said they could do it. Teller stated it would be in 20's, 50's and 10's. I said OK. Teller starts to question me about another withdrawl I made earlier that day. Teller also ask what I needed MY MONEY FOR. I stated it was a gift for someone. Teller says: Do you know the person your gifting the money to? Silliest question ever! A min later Oh we cant do it its a flag on your account. Which was a lie because I was able to withdrawl from another Chase bank an hour later without the BS.
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January 2023 by Courtney Camargo
The customer service is fine. But we are a new small business and rely on our checks to carry us through the current and new jobs. It’s very hard to do that with chase when they hold all checks for 10 business days! We didn’t have this issue when we banked with Unity One. Unfortunately we have to cancel this account and go back to Unity one. Definitely do not recommend for a business account.
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October 2022 by Liza Sullivan
After being accused of “trying to Game the system”, by a young, inexperienced teller. I checked my account and noticed I was charged a $10 fee! Called the main number on my card and made a formal complaint. This girl was rude and condescending. Then she did the transaction wrong so as to charge me a fee! Don’t go to this branch, they don’t have a clue how to treat long time Chase customers.
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October 2022 by Courtney Nicole Stains
Very friendly team! David, the branch manager, was very upbeat, informative, and made sure we were introduced to Julio and the JPMorgan guy who we will meet with to go over my 401K and finances. Sofie was also upbeat and helpful-she will be great at the Olathe location when it’s open. We felt taken care of :-) We’ve never been in a bank like this before where the people actually converse with you and get to know you. Even talked some football to wrap up our convo.
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September 2022 by Chandra Dahal
Don't trust this branch.
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August 2022 by Phil Gray II
Customer service is friendly but takes forever....been here over 35 minutes to close one account and open account....
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July 2022 by Illinois Sm
Cashier is pretty load but super load so everyone knows what are your doing. Please... A customer was asking for a lot of money in cash, everybody knew how much and what bills etc. Oh my...
