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March 2024 by Mark Schonwetter
Full service bank branch.
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February 2024 by Elaine De Arman
Always received great service
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January 2024 by Thea Tanuis
Genuinely the worst bank I have ever worked with. Each time you call, you are transferred numerous times to different departments. They hang up on you or just wait for you to hang up. Do not recommend.
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October 2023 by MissyMae Carter
Had about $20 in coins that I was trying to exchange for $ bills. They are unable to exchange them out because this location doesn’t have a coin counter. I never thought I would hear this from a bank….. what’s a bank for then? Terrible customer service.
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June 2023 by Lil K
Such nice employees!!! My Grandmothers account got hacked and she almost got charged for things she didn’t buy, and her account got locked and it was our shopping for groceries and Father’s Day weekend and they got her a new card and they were so nice about it!
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January 2023 by Ronald Garffie
Branch manager (Michael D.) needs help with interpersonal skills. Telling 30 year customers it is 'company policy' without the reasons will make many look for alternative banking solutions. Also, no response to this review from CB Corporate - so sad.
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October 2022 by Masjid Al-Taqwa
Rude manners and uncooperative
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August 2022 by Patrick Copley
The staff at this location could not be more pleasant and competent. They are proactive with issues and always make you feel welcome. I highly recommend Commerce to people and it's specifically because of the great people at this branch.
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June 2022 by Joe Richardson
Great place for loan needs. They have helped me quickly and easily obtain a few different loans and they are knowledgeable and professional.
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October 2021 by Fara J
The branch manager of this location coerced me into applying for a loan that she knew I would not qualify for while I was trying to build my credit. The points for the application were deducted from my credit score (as I expected), but she never reached out to me again. I visited and called the bank multiple times to get updates, and they essentially admitted that it was obvious that I wouldn't qualify without a cosigner, but I had already told her that wasn't an option for me before applying. She assured me that the application would still be worth putting in. Moral of the story: don't trust them, and if something sounds too good to be true, it probably is. Don't let them fool you with nice words just so they can get rewarded by corporate for reaching application quotas.
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August 2021 by Maria Kemmer
I love the staff at this branch! They're always super-helpful and friendly! I highly recommend!
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August 2021 by Myli Jo
I enjoy doing business with Commerce. Always helpful, friendly and caring.
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July 2021 by Chalita Luethai
The best commerce branch in kc. ❤️
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February 2020 by Morgan Lowe
They can’t figure out how to even issue a debit card and make promises that it will work and then doesn’t. I wish transferring everything wasn’t such a pain. We will probably take our business to another bank soon. We have wasted so many trips to try to get a debit card.
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August 2019 by Scott Harrick
Worst bank and customer service of the 4 banks I deal with. Commerce seems to want to make it as inhuman and difficult as possible to have an acct with. Be it to say today the loose both business accts I have.