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January 2024 by Jose J Antunez
Great place to get a cell phone at the right price , Mitzi is great , very smart and have lots of knowledge about services plans and good discounts, I love this place
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November 2023 by Paula Warehime
I have taken my Aunt Connie to Cancel her phone 7 times, went on line and tried, but she doesn't have a pin and is locked out of her phone for FOUR months and they're STILL charging her a monthly service fee.She has T-Mobile, so she's paying for 2 cuz of Cricket.You should be able to cancel whenever you want.Sad they rob older people on Social Security....
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August 2023 by Orlando Morton
Staff needs retraining bad, no customer service skills at all. customers are just left standing there anf not agnolaged until the staff are finished with what ever customer is in front of them then they decided to look up and greet you and ask if you needed help..I stood there for 30 minutes before any employee even asked me if I needed help
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August 2023 by Maria Gonzalez
Great Customer service Very kind thank you for your help Esmeralda
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July 2023 by Izzy Thompson
This is the best location to go to, the new staff is great!
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June 2023 by John Ross
Worse company ever. No one speaks English in America. Don't waste your time with these idiots. Oh, and in complaining i need to let you know, you will not get online service.
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May 2023 by Carlos Gandara
Thank you! Great Promotions!
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April 2023 by J Little
I have been a customer since they came to Kansas City in 2004. I was happy until recently. The customer service team are nice if you get off HOLD for 20 minutes.. Then when I asked to speak with a supervisor I was put on hold for another 40 minutes LITERALLY ?. once they answered they disconnected the call. So I called back and was put on hold AGAIN. by now I'm ready to CHANGE COMPANIES.. I'm sending corporate pictures of my call history and going to better service with a DIFFERENT COMPANY. BYYYE BYYE CRICKET. Get better customer service. You just LOST A 20 YEAR CUSTOMER to a BETTER COMPANY THEN CRICKET
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April 2023 by Caro T
Great service ??
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April 2023 by J. L.
I have been a customer since they came to Kansas City in 2004. I was happy until recently. The customer service team are nice if you get off HOLD for 20 minutes.. Then when I asked to speak with a supervisor I was put on hold for another 40 minutes LITERALLY ?. once they answered they disconnected the call. So I called back and was put on hold AGAIN. by now I'm ready to CHANGE COMPANIES.. I'm sending corporate pictures of my call history and going to better service with a DIFFERENT COMPANY. BYYYE BYYE CRICKET. Get better customer service. You just LOST A 20 YEAR CUSTOMER to a BETTER COMPANY THEN CRICKET
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July 2022 by Heather Patrzykont
I have been a cricket customer for 15 years and have never had a problem. The furl seemed annoyed I was there and didn't even try to help.let alone sell me a phone. I walked out empty handed. Worst customer service experience ever
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January 2022 by Aaron Arias
Very good service, they explained every plan clearly and helped me resolve issues with me phone. I would highly recommend this store to anyone that is interested in a new plan or fixing technical issues, very patient and very clear
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January 2022 by David Lindsey
One guy working.doing the best he could.Hire and pay more help. Don't be in a hurry.
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December 2021 by Willie Green
Poor customer service will never return. Plus its not the actual store, its a spin off.
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November 2021 by Diane Doyle-McCahon
I have been a cricket customer for at least 15 yrs, best price plan,flat,no tax...if open account usually can get free or deep discount phone, may not be top phone but cheap and free is great
