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March 2025 by Aubrey Husband
I would like to give y’all a better rating, but I went in for a specific issue and pointed out my areas of concern. I asked if they could test drive my car to hear the noise I was experiencing. While I appreciate them getting me in and out quickly, I was fine with waiting longer for a thorough inspection. Instead, they just lifted the car, said it looked fine, and didn’t test-drive it—even after I explained when and how the noise occurs. My car is essential for my work, and for what I paid, I didn’t receive the inspection I expected. Now, I’m being told I have to pay again. The inspection fee may be cheap, but times are hard—I just moved from Atlanta, I’m still settling in, and every dollar matters. While they removed my broken skid plate, they didn’t inspect my suspension or test drive my car. If they had, I could have planned repairs. Now, I have to pay again for what should’ve been done the first time, which isn’t fair.
No, I don’t want to leave a low rating, but I came in for an urgent issue. While I appreciate the quick service, my concerns weren’t addressed. I would’ve preferred clear feedback on what was checked, potential issues, and costs instead of having to ask.
They made it right. Update. Thank ya.
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March 2025 by Mr. Chiefly
This used to be my go to place…..unfortunately new staff , John in particular, have resorted this location back to the typical hack shack. Wife went in the to get oil change rotation and they tried really hard to get her to buy $1000 tires LOL. They wouldn’t even rotate them. One tire is bad the other three are totally fine. Such a rip off….I would look elsewhere then this location!!!
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February 2025 by Pamela Riley
They were nice and gave me this big list of things on my car that needed repair, including a new battery and new tires. They also told me my brake oil needed changed. I opted to do that and wait on the rest but realized after it was complete that my dealer had done my brakes and changed the brake oil earlier this year. So idk y I was told it needed done. Did they actually look at it and see it was old or were they just looking at records? Not sure so giving 3 stars.
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February 2025 by Jenn Lopez
Dustin is a great guy! He's helpful and honest about what is best for you and your car.
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January 2025 by Simon Morton
Fast service. Thanks for the help.
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November 2024 by Shannon Emert
The front desk was so informative and helpful.
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October 2024 by Barbara Bartmann
The location at 79th & Floyd in Overland Park, Kansas is very convenient. I have used the services at this location for 20 years or more. The attendents are respectful of my time and do a great job.
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October 2024 by R W Olsen
I liked the employee that guided me through this purchase. She knows how to deescalate a situation with realness. HOWEVER I hate their credit card with a passion & refuse to use it, regardless the advertiser advantage. These people are the worst.
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September 2024 by Thomas Christensen
Mechanic was extremely helpful & knowledgeable when we came in for our appointment. Just be aware Firestone does not do transmission work.
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September 2024 by James Johnson
Do not go here. Overpriced . You will not be happy . Any other place is more fair priced
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September 2024 by Patrick
These re+ards DO NOT tighten your lugnuts WHEN YOU BUY NEW TIRES FROM THEM, and that ALMOST COST ME MY LIFE, and they have COMPLETELY REFUSED ANY type of compensation. I’ve gone back 11 times and HAVE YET to see their owner, who the manager insists is there “every day all the time” but has been out at lunch 11/11 times I’ve shown up to talk about my issue.
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September 2024 by Cassie Shine
Had a great visit, the team made sure my car was taken care of and I appreciate how kind and upfront they were the entire time. Thanks!
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August 2024 by Clean Car
Needs some tough love. Can't get simple maintenance task done in a timely manner.
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August 2024 by James Pendleton
Dropped off at 7. Noticed a sign on the door that we are understaffed and don’t open till 8. Pulled in At 7:35. Employee in the lobby the whole time working on the computer In the lobby. He opened the door at 7:59 and said we don’t do alignment on the weekends. Only Monday thru Friday. Sorry you in downtown Overland Park. Get it together Firestone.
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July 2024 by Maggie Miller
I was in town for a wedding when my car battery died. Thankfully I could jump it to bring it in. When I arrived, they were super busy and told me they probably couldn’t get to my car for a while. However when they asked for my address and found out I was from out of state, the employees stayed late and fixed my car in a day! Chris was so kind and helpful!
