Goodwill of Western Missouri & Eastern Kansas has been a trusted non-profit organization for over 125 years, dedicated to empowering individuals with disabilities and other barriers to employment. With a CARF accreditation, the Goodwill Overland Park location provides job training, essential skills development, and personal growth opportunities, ensuring that 88 cents of every dollar spent supports these vital programs. Customers praise the store's well-organized layout and high-quality merchandise, particularly at the 135th and Metcalf location. The staff is consistently commended for their exceptional customer service, with managers like Robert Ivey and team members like Javier, Natalie, Braedyn, Michael, Christian, and the friendly cashiers creating a positive and collaborative work environment. Shoppers appreciate the store's weekly sales, finding great deals on clothing, home goods, and even gadgets. While some customers have encountered occasional high prices on certain items, the majority of the experience is positive, with the store's cleanliness, ample parking, and efficient checkout process noted as highlights. Overall, the Goodwill Overland Park location is praised for its mission-driven approach, well-curated selection, and outstanding customer service, making it a go-to destination for thrifting enthusiasts and those seeking to support a worthy cause.
Love this store!! The people here are very friendly. The prices are very reasonable for the items especially the clothes !!
January 2026
Great store, but not sure why the insistence on no bags. Customer satisfaction is more important than whatever tiny bit of cost you are saving. Please bring back bags.
November 2025
Great weekly color tag sale ! The absolute best thrift store experience! Please don't ever get rid of that bonus for goodwill loyal customers
