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October 2023 by Andrew Williams
I went here on October 5th 2023, expected a quick wash as usual. The kid in charge of bringing your car into the car wash directed my car into the bumper rail and scratched up my front left rim. He literally had me come in crooked. And my car got jerked around. A brand new 2022 vehicle I own. He had 0 respect. The other kid put his head down when this happened. Then the disrespectful kid just sprayed my driver side window when I looked at him. He’s lucky I kept my cool. This is so low for a employee to have 0 respect. There are other 1 star reviews advising people not to go here. Now i am one of them. I will be following up with the managers ASAP. Do not go here. They apparently don’t pay for any of these damages either. Just take a look at all these reviews. This is disgusting. Horrible staff.
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September 2023 by Kevin Keith
Great wash every time! Love the 5 day guarantee where I can go get another wash within 5 days for free.
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September 2023 by Larry Dexter
My wife bought a 3 month special for $10 per month and it worked great. Only shortcoming for this location (151st & Metcalf) is no vacuums.
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September 2023 by Rob Hallifax
BE AWARE!You might not want to go to Charlie's Car Wash on Metcalf & 151st St if you have any rock chips on your vehicle.If your vehicle has rock chips & they rip off the paint from your vehicle, they will not pay or fix it.The manager says tiny rock chips are previous damage & cause the guys using the power sprayers to rip off your paint. They are trained to put nozzle within 2 inches to remove bugs from paint. Wow!In my 55 years of driving, I've never had my car damaged in any car wash!Not their fault? Okay?
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August 2023 by Adrienne Nelson
Beware! I took my van to this Charlie’s location for an exterior wash and interior clean and vacuum. While in the car wash, part of the silver trim on the front of my van cracked and flew off. We noticed the missing piece about 15 minutes later and immediately drove back to the car wash. My husband and I spoke the the manager, Jason, who admitted that their own camera footage shows our van driving into the car wash completely intact with no crack on the trim. Then camera footage shows that during the drying part of the wash, you see the silver piece crack and fly off. Jason was unwilling to take any ownership or liability even after he admitted that the damage was indeed done during the wash cycle. I will most definitely be taking my business elsewhere and will advise everyone else I know to do the same.
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August 2023 by Mirannda Saffer
Just spent $20 and still have bugs on the front and dust all over the back of my car. Usually use self serve but was on my way to a meeting and needed something quick. I can spend $8 and it look way cleaner. Way over priced and not quality..
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August 2023 by Kathy O'Hara
Used Charlie's car wash on Metcalf for the first time and was very impressed with the tunnel wash! My car is very clean and the process was quick.
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June 2023 by Austin V
RUN AWAY FROM THIS PLACE! Awful awful awful. They dislodged and blew off my tire hardcover on my FJ (oem cover might I add) and scraped it all up. When I went to a manager he said “nothing we can do it’s not our fault.” tire shine doesn’t apply evenly, tracks pull the car through with the steering wheel at an angle, additional small scratches everywhere. If you care about your vehicle avoid them. Didn’t even refund me the $20 wash charge.Service: Auto detailing
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June 2023 by Adam Kramer
Always quick, rarely a long line for express interior services and solid job. It’s not cheap, but I won’t take and stars off for that because they do a good job. Also they are transparent with their prices so it’s not as if I was shocked with the bill. Do the monthly pass if you go more than 1x per month. Don’t forget to keep your receipt so you can get a second car wash for free within a few days.
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May 2023 by J Morgan
The car wash was fine. Unfortunately paying extra money for the interior vacuuming and more for the trunk was a waste of money. I had the car completely cleaned out so nothing would be difficult. The only thing vacuumed was the car mats. I had to do the rest myself. I waited 40 minutes. I would not return here again. I will let everyone who drives my company vehicles know the quality of service I received. This place was recommended but I’m not sure why.Services: Vacuuming
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May 2023 by Drew Siebert
The car wash was good, but the interior was far from adequate. Footprints from the kids still on the glove box, dash had streak marks of remaining dust. The list goes on. Didn't notice until I was headed down the road.
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April 2023 by Kate Cunningham
UPDATE on 4/10/23: They gave me a call and provided a very sincere and kind apology. They offered to do whatever needed to be done to make it right. So they are going to give me a free of charge car wash and interior cleaning for whenever I decide to go next.I really appreciate them taking the time to reach out & try and correct things.I paid for the signature car wash and an interior cleaning. I was quite unimpressed with the interior cleaning results…Dog hair still all over the car seats, milkshake drops still on the inside of the cup holders (picture is after I’d scraped the drops off with my nail afterward), grit/dirt/hair/etc. still in all the crevices. Very disappointing.
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April 2023 by Stacy Holland
Not happy with the finished job. I had one of the employees come back out and wipe down more areas before I left but as I got looking there were areas all over the inside that were not wiped off. I left $10 in the top box assuming it would be a good job for the price. Disappointed.Service: Auto interior vacuuming
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April 2023 by Michael “Mike” Melloy
Premium service. Love the hand dried option and interior cleaning with the add on cargo area. In winter, they don't get the alk weather mats clean, salt stayed even after a few visits. The prepaid option makes it a breeze, we get the supreme and hand dry. Winter special in effect for $10 a month, unlimited visits.
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April 2023 by Tami V.
I have been going to Charlie's car wash since it opened in Overland Park. Today I was very disappointed. The service took forever and the price was extremely high for what you get in return. After the car had been washed they let it sit wet instead of drying it immediately by hand when I had paid the up charge. The unfriendly staff did not greet their customers as they used to do. The car was not cleaned inside to the standards they had done in the past. Unfortunately, I will not be back!
