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February 2024 by Michael Goff
Why would you be closed at 7pm?????? Idiots..
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January 2024 by Kristen Scheer
The woman at the fabric counter was SO incredibly rude and unkind, and the girl at check-out made no eye contact and didn't say one word to me. I will never go back there.
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January 2024 by Ardeith Hopkins
Great merchandise. Friendly staff. On staff member showed me how to get a coupon on my cell and I got 50% off of my fabric purchase. It is clean and well organized.
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January 2024 by Mike Radabaugh
I like the selection and level of service here on Metcalf store. They even have a Universal Restroom, that used to be the Men's Room. Women's room is still for the Women or who identify as Female. Had a great time here, 2023.
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December 2023 by Brenda S.
Cutting areas much better! Appreciate the additional training or maybe a better day for staff not to be so abrupt GREATLY appreciated
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November 2023 by Martin McWhorter
I went in with an idea for a project I wanted to do but ai had a few questions about what I should use. I was looking g to buy several wards of fabric as well as all the other bits and bobs and didn't want to waste money, so I grabbed a number at the fabric counter and patiently waited my turn. The lady who "helped" me had spent the previous 20 - 30 minutes helping another customer shop for her fabric but when it was time for my turn I was met with a skeptical look as I began to ask my questions. The lady proceeded to sigh like my questions were an inconvenience and said " I have a line, I can't help people do personal shopping." Even though she had just been doing exactly that for the person before me. I then asked about what water-proofing products they had and was met with another audible sigh and a dismissive answer. Seeing as how she couldn't be bothered to help me I thanked her walked away. Terrible customer service. I left without buying anything and will never be shopping at Joann again.
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November 2023 by Patty S.
If you like a dirty store that has trash, merchandise, boxes and bins clogging the aisles, this is the place for you. I've been sewing for 55 years. I watched fabric stores come and go. Joann is about the last of the dying breed and our local store has two foot in the grave. I visited the store on North Rock Road in Wichita a week ago and was shocked by the condition so I sent a note to the customer service contact on their web page. I got a reply, but that was the end of it. I revisited the store yesterday and the same giant dirt spots were all over the floor, the carpet in the entry that greets you was still littered with leaves and trash, and the store was in worse condition than it was a week ago. I took photo. Every aisle had trash, messy shelves, boxes and bins waiting to be unloaded, and employees just stepping over the mess. Say goodbye to this place.
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November 2023 by Charlie Point
Atrocious behavior from the store manager. We were in the store before closing, and she creeped into eye line down the aisle from us. At exactly 6, she screamed at my friend and I, "we're closed now ladies, time to leave." And stared us down like we were in trouble. When we said we were going, she started to angry stride toward us, we quickly headed to leave because of this bizarre behavior. When we tried to check out, she circled the register and stood 5 feet away from us. The cashier was super nice and rang us out quickly, but it was incredibly awkward because as soon as he finished and we turned toward the door, she walked right behind us, making comments under her breath.When trying to call to make a complaint the next morning, someone answered with an attitude problem, and we could tell it was her by the voice. Called corporate to make the proper complaint. NEVER going back and embarrassed for the team that has to work under her. Hopefully they get a better manager in the future.
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November 2023 by Brandy M.
Two large dogs got into a scuffle right as I walked in the door. Not one employee said anything to the dog owners and the dogs continued to leap and bark. This store touts itself as being "pet-friendly" but this was far from a friendly shopping experience.
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October 2023 by Steve Branco (Steveb.KC)
Joannes fabric has a large selection of fabrics. I found what I was looking for the staff was friendly however, they didn’t know where everything was the store is kind of a big mess. I was amazed with how much products they have. They have everything from picture frames to puzzles to kids toys to create your own T-shirts arts, and crafts, and sketching and painting and drawing. It was my first time at this store. I would go back again. Just need to budget your time because it does take time to find things.
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August 2023 by Becki Clingan
Made an online order and decided to run some errands while I waited for it. Two hours later, it still hadn't been marked as ready, but I've had that happen before, so we just went by to see if they had it. No hours are posted anywhere outside. We walked up and they locked the door in our faces. I told them I had an order. They checked on it and it hadn't been pulled at all. It was 4 skeins of yarn. Would have taken 30 seconds to pull and they couldn't manage it in 2 hours. The employee that locked the door was extremely rude. I will not be returning to this store ever. I feel like in general, the physical locations have all declined, but at least the employees at my regular store are nice.
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August 2023 by Laura Lynn Rice
The selection is great, but there aren't even hours posted on the exterior doors and one of the associates just about rolled their eyes at me when I made the suggestion. Management could likely make it easier on their workers by posting hours. Associates could also be nicer.
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August 2023 by Kiara Muniz
Went in for some fabric and went to pay for my items I hand the cashier a 100 bill (which it's a old style $100) and the cashier say it was fake and I ask her to use the marker yet she did and she say she don't know how it worked the marker, I changed the $100 to the new style blue one and she accepted it, they really need to teach there employees how to check for fake money and how it works. I feel embarrassed and a bit racial profile seens Im Latina.
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August 2023 by Lindsey Lopez
I hate coming here. This store needs a renovation BADLY. It’s hot and humid inside the store. When you walk in, it’s dark and deserted. There are only ever like two employees. The stock is severely lacking. Everything is picked over. Floors are dirty and so are the shelves. Always a VERY long wait for fabric cuts on the weekends or any time after 5pm, because it’s always just one person working. Just a sad experience. I feel bad for employees at this location. It’s a bummer because I love going to other Joann stores.
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July 2023 by Krissy Kline
The staff was incredibly kind and helpful. Unfortunatly they didn't have what I needed, but I knew that was a risk because I was looking for something kind of specific.
