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November 2023 by Ken B.
I do not recommend McCarthy-Morse Chevrolet.I brought my car there & asked for a new battery. I could jump start it and drive it for an hour or two, but car would be dead again the next day. They said the battery tested fine but the alternator didn't & I should replace for $750. So I called a trusted garage I know. they said I wouldn't have been able to drive it for an hour without it dying if the alternator was bad. The honest garage tested everything again and guess what? Alternator is fine. They replaced the battery and it is working just fine. McCarthy charged me $106 for their bad diagnosis. don't waste your time or money there.
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June 2023 by Jared L.
Spent over an hour trying to call and book an oil change. no answer. over 20 calls made to several different numbers at the dealership during normal business hours. Resorted to scheduling online. My wife showed up at the scheduled time, Lucas, the service rep insulted her for booking online. then my wife had to wait with our 7yr old daughter for 3.5 hours just for an oil change. I have went here several times for an oil change on my fleet vehicle, never had any issues. My wife tries to help me out this time and it was absurd. They have my fleet info saved every time, but apparently this time, they told her they don't save any of that information before even looking up our account. Why wouldn't you keep those notes? Also, when you first pull up, no one ever greets you and they all expect you to know what's going on, where to park, where to wait... might as well take down the "Service" sign, because there is no customer service here at all! We will not be back.
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March 2023 by David H.
Here is a link to report this dealership to the Department of revenue and motor vehicleskdor.ks.gov/Apps/MotorVe…I am fed up with the terrible service they provide. The last two times I have taken my car there, they have simply parked out back and done nothing with it for days.
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March 2023 by Joshua R.
I bought my wife's 2015 Acadia in 2018 here. That vehicle has gone to this dealership for absolutely every oil change and all required service intervals. Took the Acadia in for an oil change this past Saturday 3/18/23. At the end of the oil change, I was told that the bolt for the oil pan was "Completely stripped" and that It would cost just under 3K to fix. I sent an email to the service manager explaining that every single service has been done by them and how was this missed? Why am I jist hearing about this? I brought it in on 3/20 and was told that there was no way they could see this coming, but then told me that they could see metal shavings in the oil pan. That should be a sign. Then they offered me a $100 dollar discount. You voice your concerns and they don't answer...just look at you and nod "yea...yea' I'll get this fixed at another dealership. Get as far away as possible.
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February 2023 by Lisa M.
This dealership's service department is unbelievably horrible. I guess I didn't learn when they had my Tahoe for 3 months for a minor coolant issue last summer. I stupidly took it in back to them Jan 16, 2023 for a back up camera problem and they still have it and it is not fixed. They come up with every excuse in the book and now it seems to a fuse box. You'd think that a competent trained service dept would be able to figure that out right away. But it is going on a month now and this clown show is still fiddling around while I pay for a rental car every day to go to work. I am beyond frustrated and they could care less. Could. Care. Less. If you value your time, money and mental stability Never never never take your car to that Dealership. You will be so sorry. I warned y'all.
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December 2022 by David B.
I was told a part would be in "in a week or two" on Oct 12... still waiting as of today, Dec 28. Called several times for an update/ETA and left a few voicemails. They never answer or call back so I don't know what's going on. Starting to feel like a scam. When I visited back in October, the guy in front of me was trying to get his car back after they'd had it for 6 MONTHS for a "quick fix". I'm having trouble seeing how this isn't false advertising.
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November 2022 by Q W.
I needed to have my car looked at and saw I could make a same-day appointment online for here, as opposed to a couple-day wait at the other Chevrolet dealership in the nearby metro area.As it turned out, the other dealership is simply honest, letting you know when they really will work on our car, and McCarthy-Morse lies about available times just to get as many people booked as possible, but then do not give you any idea when they will get to your car.This is embarrassing to admit, but my issue was that I thought my headlights would not shut off when I turned off the car, but it turned out I had them turned on. At McCarthy-Morse, they had my car for 3 hours before I decided to take it back, and they never looked at it. When I went to CD, they immediately came to help, looked at my car, graciously pointed out my error, then sent me on my way.It is not clear to me why McCarthy-Morse chooses to be deceptive, particularly being a dealership where potential future car buyers will avoid them based on their dishonest service center practices.
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September 2022 by Lisa O.
They are using bait and switch! They advertise having brand new trucks for $27,465 but when we went Heath told us they are not really for sale, they're not ready yet, and they are more than the advertised price because that's the wholesale price but he couldn't give us a price. The website clearly states how much that truck is and that they have seven more of them
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May 2022 by Alyesse L.
Even 1 star for this place is a joke. "Don" our salesman pretty much screwed us over by telling us he was holding a car for us that we put 500 down for while it was "being worked on and repainted" and signed papers on and ended up letting the car get sold because "everyone that knew about the deal was out that day" are you kidding me? We need a car so badly and were depending on him. So unprofessional and honestly sad. He did absolutely nothing to repay us for wasting our time, just a refund. So I wouldn't waste yours. Pathetic.
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November 2021 by David O.
The service department at this location is horrible. They might do good work but at this point I have no idea. I made two "appointments" to have a diagnostic on my car done with the person taking the reservation saying it would take a few hours. The first time I had to leave after three hours and it hadn't even been taken back yet. Same thing happened today except they had access to it all day. Still has not been looked at. No help with rental/Uber assistance, no estimate on when it might be even looked at. Again, I made an appointment both times and go screwed. Beware.
