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November 2023 by Cassandra Schmidt
New Concept is the best auto repair shop I have ever been to. I've been to shops in 3 different states and this is still the best one. They drove me from my house to the shop and then back home free of charge 3 times and even stayed late at work to accommodate me on a Friday night. My truck was in rough shape when it got there and now it runs like new! I was treated with complete respect by everyone there the whole 1.5 weeks we were in contact. They did not take advantage of me and did everything they said they would correctly the 1st time and charged me fairly. They even set me up with a beyond excellent warranty for the truck and all the work they did to make sure my dog and I had a safe trip driving across the country. This is the 3rd shop I got estimates from and I'm glad I chose them after not letting the first 2 shops work on it. I am forever grateful to New Concept, to Leevi, John, and especially Mike for treating us with such care and professionalism. Thank you!!!!
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November 2023 by Wendell Trapp
The staff are top shelf. They very helpful, friendly, and very competent regarding my SUV's issues. I definitely plan to return for my vehicles' mechanical needs.
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November 2023 by Wesley B.
Do NOT USE. They are under new ownership as of 1 Aug. My wife took her car in for a simple AC line fix and when she got it back the fan for the motor didn't work among other items. The new owner controls everything is is never available and hides. Cost us over $7000 to fix car. They do not have business insurance and not a legal business.
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November 2023 by Fran A.
I just had an unfortunate experience with New Concept Auto Repair. They do not seem to have set prices for fairly standard repairs. I have an older model vehicle that has been leaking radiator fluid and I wanted a price for repair or replacement depending on what was needed. I never could get them to nail down an exact, or even an approximate cost for this. The representative I spoke to seemed intent on selling me all kinds of repair I did not want at this time. Very high pressure, and the dollar figures he quoted jumped all over the place.I have used them for simple things like oil changes but will not use them again.
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November 2023 by Roger Overcast
Had to take back my 5 star review and drop it to the bottom. Car sat for 2 days (both of which I had to miss work for) without being addressed. Towards the end of the day I called to get an update. After sitting on hold for 25 minutes and having to hang up and call back, I was told I would be contacted within the next 5 minutes. Almost an hour later I was called and was asked to pick up the car and bring it back Monday morning. The car couldn't even be driven so that wasn't possible... I told them I had to work all weekend and I drive for a living and couldn't miss anymore time.Mike told me the guys would stay late and finish it, and he would personally send me a text with the bill when it was done. The key was supposed to be left where I could access it after they closed and get my car from the parking lot. I spent the entire evening waiting for a text back and never got it. I ended up taking my mother's car to the shop at almost 10PM, where I found my car sitting in the parking lot with the new tires on and the rest of the work possibly done?No key was left for me, and no response from anyone. It's now 9am and I'm without any way to work my delivery job, and no way to contact anyone since they're closed on the weekend. I'm usually a very understanding person but this situation pushed me to my limit with New Concept after spending thousands with them.Now I sit waiting for Monday morning when I can walk to the shop from my house and physically talk to someone. Losing hundreds of dollars in income because of this and I'm sure the bill isn't going to reflect any of that. Although I appreciate the technicians staying after close to get my car done and know this definitely is not their fault, the complete lack of communication and ignored promises just doesn't sit right with me.Do better. This is not good business, I used to refer people to this place, but I won't be going back without a serious explanation and something being done to remedy the situation.
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October 2023 by Bret Klankey
I was a little worried with the ownership change. I have been a loyal Bret’s customer since the 80’s but when I walked in and saw those familiar faces I new it was okay. They did a great job on my Mustang. Could not be happier.Service: Oil change
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October 2023 by Gary Brewster
Appointment was made on a Thursday for Monday morning at 7:30 to Diagnose check engine light. Dropped car off prior to opening Monday and had not heard From new concepts at 2 o'clock in the afternoon I called to get an update, and was told car was being looked at and I would hear from them within an hour. On my way home from work at 4:45 I stop by 2 be advised car has just been pulled into the garage and they were going to look at it. On my way home from work at 4:45 I stop by 2 be advised car has just been pulled into the garage and they were Just getting ready to look at it. At 5:30 (which is when they close) they told me that it needed new spark plugs and spark plug wires. With estimate was option if I wanted to proceed which I declined. Very hard to trust a company that lies to you.
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October 2023 by Mae H.
My vocabulary is not sufficient to express the total disappointment, anger, and disgust I am experiencing due to the unsatisfactory service I received at this company, New Concept! I am VERY sorry I did not read previous reviews.Worse than the poor, incomplete, and what I believe deceitful servicing is the response I received when asking this company to resolve the non-repair of my vehicle. They were supposed to repair or replace the transmission module in my older Mercedes. (I was informed by the tech that this part was not observed.) What I actually received was a print out of a diagnostic that in the end cost $900. Still, my auto did the VERY thing it did when I brought it to New Concept. VERY POOR COMMUNICATION AND EXTREMELY POOR ADDRESSING COMPLAINT!I, IN NO WAY or UNDER ANY CIRCUMSTANCES, recommend this company for any repair.R Harbor, Unsatisfied Ex-Customer
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October 2023 by Duane
Wow! What a great experience. I needed to get a new battery installed and I haven't been happy with the place I've been taking my car for repairs so I decided to see if there was another place close to take my car to. The experience was great from my first phone call to picking up my car. Got a great price, everyone I talked to was incredibly knowledgeable and super nice. I will definitely use again.
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October 2023 by Darian Wilson
They have an amazing staff at New Concept Auto Service. A/C stopped working in our 2015 Toyota Corola prior to cross country trip. Thanks to Ben and his team. They were able to promptly identify the issue and completely replace the A/C compressor in an impressively expeditious manner. Very satisfied with overall experience.
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October 2023 by Sujeet Singh
I had come across numerous positive reviews about this auto service center, but to my surprise, I encountered some unexpected experiences. Initially, I received a quote of $1200 from my regular service provider. However, when I visited New Concepts, which was recommended by my roommate, they charged me $80 for a diagnosis and offered a quote of $600. I was quite optimistic and enthusiastic about the savings.They replaced a gas kit, but unfortunately, it didn't resolve the issue. Upon revisiting them, they informed me that there was an issue with the engine seal and it needed to be sealed with a silicon coating. This time, the quote they provided was $1800.
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September 2023 by James H. Edwards
I took my 96 Toyota 4Runner in for a cooling system repair. I have not had to take my car in for a big repair for about 3 or 4 years and they have greatly expanded the size and scope of their business operations . Anyway I had to replace the timing belt water pump and radiator and they did a fantastic job and I highly recommend. While my SUV was parked there it actually got broken into and somebody got the radio. New Concept was very apologetic and even paid to get it replaced with the exact same head unit so my out-of-pocket costs for the vandalism was Zero. They strongly stand behind their work and do Top Notch service and I would not go anywhere else moving forward. AAAAA++++
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September 2023 by Ann D.
Very expensive lesson. It seems the goal is to buy as many reputable "mom and pop" ethical business and get as much money from people and doing shorty work. I spent 1500+ for new alternator battery oil change and many inspection fees. I declined brakes for $1250 because a reputable shop quoted me 800, but told me I didn't need back rotors once they did repair. The other shop charged me HALF. Fast forward 10 days my car overheated, engine light, oil light... oil only w 3 Q of oil , antifreeze empty. I had no need to add antifreeze or oil for MONTHS and after my repair $2500 (it was an older car and asked if it was even worth repairing). It is a mess. I called repair shop spoke with John the manager (after wait an hour and a half without return call on Tuesday. ( I texted Sunday of Labor Day weekend when car over heated and lost power on highway and called other new concept (that used to be reputable-Macek auto) when I talked with John ... it was probably due to a repair I didn't do. That no one pointed out as a essential need which would have cost $3000. It was pretty clear they'd see no responsibility and would try to charge me several more thousands. Even if they did nothing wrong, which I don't believe... if I had done all the repairs he seemed to think I should have and was the cause it would have cost $5500 plus... who would but that much into a 2012 car. I'd not recommend. I bought a new car from Olathe Sunuru after a crappy experience at Car max and Toyota. I'd avoid new concept at all costs I'd highly recommend Olathe Subaru.
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August 2023 by Taylor Schwartzkopf
I had a great experience bringing my vehicle in for the first time! I walked in with no appointment and they were able to squeeze me in and start working on my vehicle right away. They kept me up to date during the whole process and were very informative. I will be coming back the next time I need any work done on my vehicle.Service: Battery
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August 2023 by Bryce K (_kccarguy_)
Automobile mechanics that don’t overcharge for everything!! Had to have someone pinch me—thought I was dreaming!! Fantastic customer service, they cleaned my vehicle every time, and have great mechanics. New concept automotive truly is a “new concept” and an innovative shop amongst dealers that like to oversell and overcharge for everything.They are also one of the only certified German or European repair centers outside the dealership.
