-
November 2023 by Jenn H.
Great selection at great prices. They have lots of cute holiday outfits out right now & a lot of new toys for gift giving. Plus a great variety of football and holiday hairbows!
-
November 2023 by Kayla H.
Every time I go to this store I remember why I always leave so annoyed. This is the second time I've attempted to drop off two small bags of clothes to sell but ended up having to take them before they look at them because I don't live in the area to come back the next day. They quoted me 3 hours to get to the clothes but after 4 hours they weren't even close to getting to them. After asking, the lady told me the app they used doesn't really give good time estimates. Three employees were working, barely anyone in the store and they appeared to just be sitting around chatting. Poorly run store will likely never return to sell or shop.
-
October 2023 by Steph DeJulio
I don't always find exactly what I'm looking for but I always leave with something I have to have! One thing that's always in stock are body suits. (Pictured are racks of newborn and 0-3 mo bodysuits.) And on Thursdays, all clothes sizes 0-18 months are 30% off. No coupon or membership required.
-
October 2023 by Aubrey Engelken
Came in for the first time today and was super impressed! Everything was clean and neatly organized, not to mention great prices. I love the Teeny Thursday deal. We will be back!
-
September 2023 by Lindsey Barnes
If you LOVE a good deal you will love Once Upon A Child! I have a 3 months old and found so many adorable, great quality, and great priced baby clothes. The clearance rack was large and it was all 90% off. I got so many cute clothes for 35-75 cents. The non-clearance items were still reasonably priced and absolutely adorable. This was my first time here and the staff was so nice with all my questions. I heard people at the counter selling items and getting a fair price or store credit. I can’t wait to visit the second location in KC! I feel the several bad reviews are people who came to sell clothes with the wrong expectations. This is a fantastic resource for anyone with kids and even more so any low-income families. They will give you a fair price for your items while also working to support their mission. I left with $150 dollars worth of clearance items for $14.50 and several non-clearance items, a vibrating teether toy and a Little Einstein’s crib toy! So fun!
-
September 2023 by Ana
Waited 3 hours for them to say I was up next, while they were on their phones the whole time. Checked multiple times & I kept getting told I was up next. This came from the “manager” herself. Very unprofessional.
-
August 2023 by nunu kirkland
Customer service was absolutely rude. The older lady with glasses honey blond hair told me my items were too wrinkled for them to take it. They low value really good items even for items that are brand stinking new, but on the other hand, Brooklyn was absolutely the best
-
August 2023 by D'Asia Hood
I’m disappointed each time I come to this place. Today will be the last time I come. I’ve attempted to sell items and they offer little to nothing for them. Staff is rude. I recently dealt with a lady named Kelly, who had no customer service skills, very rude, and dismissive. They will pass on items saying it’s a “stain” when I’m not able to see a “stain”. And looking at the items they have in store, the quality it’s terrible. The toys are faded, outdated, and dusty. You can tell they have been there for a while. Better off buying full price for your baby items. Not sure why they have attitudes first thing in the morning as if we, the customers, are making them mad. Waste of time and energy coming to this place.
-
July 2023 by Gina Stallings
This place is terrible. Customer service is non existent and they clearly lie. I took some stuff that was brand new to sell when I picked up they claimed the clothes were to worn or had stains I found it comical especially since I know that my kids never got to wear most of it. Passed up on perfectly good white tees. I would never take stained clothes to be sold. So I would suggest to do a garage sell or swap and shop if you really need the cash.
-
June 2023 by Gina S.
Waste of time would not recommend for selling clothes. They will pass up on brand new clothes and lie about the reason.
-
June 2023 by Amy Blume
Good place for inexpensive baby clothes. Nice staff.
-
June 2023 by Lilith D.
Yesterday I walked into the store empty handed and asked if they sold nerf guns. 3 people behind the desk said yes! So we went to the car and brought in a tub of nerf guns. We also had a pair of soccer shoes, DSG jacket, and a Thor toy.We received notification to come back. They did not buy one nerf gun! If I had been told that information I would not have left anything nor wasted the time nor gas to drive to that location!
-
June 2023 by Bert F.
We arrive at this store around 5pm, and pull two bins and other items from our vehicle (in the rain). I walk in the store, and make eye contact with TWO employees. Neither one of them speaks and didn't say one word about "not taking items after 3pm." There was no sign stating the latter, and I briefly checked their site. Nothing. They claimed they had "so much to go through." I've worked in stores, and that statement is possible, BUT there was NOTHING POSTED, THE WORKERS SEEMED TO BE JUST CHATTING AWAY, and COULD HAVE SAID THAT BEFORE I GOT ALL THE ITEMS FROM THE CAR ... because I stepped in with one item before getting the rest.
-
April 2023 by McKenzie Folks
Deals are pretty good. Customer service is nonexistent. While checking out the cashier talked to her coworkers the entire time about nonwork related topics. The only reason I'd come is for the deals on clothes.
-
April 2023 by Rachel
Great resale shop for kids clothes. Like the ability to sell back clothes and put the money towards new clothes. They don't always buy things back even when in good condition so it's really hit or miss on the buy back procesa
