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December 2023 by Anne
Update: Although it was difficult to get ahold of the manager after being told to reach out to a variety of people, the club manager was very kind and understanding and immediately resolved the issue for me. He ended up refunding the $42.55 and informed me that he would better inform and train his employees so that this does not happen again in the future. Apparently, the employees should have allowed me to cancel my membership when I originally came in as I would have avoided all fees at that time. I would change my review to 5 stars, but am sufficing for 3 because had the employees been properly trained to begin with, I would have saved some money by being able to cancel at the time that I had originally intended on cancelling earlier this year. I paid for approximately 5 months worth of membership for no reason. :(I would like to address a complaint that I have with a recent PF subscription cancellation at this location.I was informed by my local PF that I would have to come in person on November 30th, 2023 in order to cancel my subscription and avoid any additional fees. I was assured that I would not have any charges if I were to come in and cancel on this date. I specifically waited for several months and continued to pay months of my subscription in order to avoid additional fees.When November 30th, 2023 came around I finally decided to come in to cancel my subscription. However, I noticed that my bank account was charged an amount of $42.55 on December 1st, 2023.After looking through the terms and conditions, I do not see anything regarding a cancellation fee of $42.55. I am also frustrated at the fact that I was provided misinformation from several staff members. I came in a few times to cancel in 2023 and each time that I came in, I was assured by the staff members that if I were to wait, I would not have to pay any fees. If I had known that I was going to be charged, I would have never waited this entire time, wasting my money by paying months and months of the membership. I have attempted to contact PF regarding this issue, but have been dealt with automated messages of my message not going through. I can only hope that PF investigates this case and refunds me.
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December 2023 by Krystn Smerecki
Horrible. Horrible PF. I have been a member now for 17 years in multiple states and this is the WORST PF by far. The African American girl who works in the AM during the week is rude, mean, unpleasant and makes up stories to suit her own personal needs. I know seven other people who have left this PF and gone elsewhere because of her. The gym normally smells like a sewer backed up. The GM makes up rules and only applies them to certain members and not all of them. I was told when this gym first opened it was really good but after the owner sold it, it has gone downhill and you can clearly see that. I will never go back to this gym after what I saw and how I was personally treated. Again, I am not new to PF, so I am aware of their policy and procedures but this one makes up ones to suit their own needs. DO NOT GO TO THIS PF!!!
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December 2023 by Mike Zielsdorf
It is a Planet Fitness. Can confirm. It is NOT a giant silicon based life form masquerading as a Planet Fitness hoping to trick and devour potential athletic activity seekers....For real: This location has a decent layout, clean facilities, and a helpful staff. This is by far one of my favorite Planet Fitness locations in the Overland Park / KC et al area.
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October 2023 by Terence LaPoint
Very clean and friendly place. Great check in process. Could use a few more exercise equipment like a Hammer Strength Hack Squat machine and a Easy-Curl bar for Biceps and Triceps.
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September 2023 by Chris Sparks
Really love the 30 min circuit. Great equipment that targets whole body . Very clean facility and very friendly staff. Massage chairs and hydro-beds are da bomb! ????
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August 2023 by Beth Thomas
Worst location I’ve used in the metro area. Dark, machines are old and outdated. Front staff hit or miss if remotely friendly or helpful. Recommend other locations over this one hands down.
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August 2023 by Daniel Taylor
The staff is friendly and available, the facility is clean and the machines are well maintained.
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August 2023 by Suzanne Cargile
Torn seats , loose brackets Om some of the equipment. Equipment is outdated. I came form out of town and was thoroughly disappointed.
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July 2023 by Chris K
Sunday, 07/23/2023: Just started getting back into fitness, and they closed right after I finished working out there today. The last time I went was 2 years ago, and the place is still the same as it was before. The facility is big and spacious enough where you won't feel claustrophobic or cluttered, but it's not like humongous or anything. It gets the job done for who they are. The manager there was very polite, friendly, and professional when I went to scan in. Everyone there cleans the equipment after they are done using it, and the staff cleans regularly and consistently, and all the sanitizer bottles and paper towels are refilled. The locker room was big enough to walk around where you didn't walk into anyone, and the lockers worked properly. I did my workout and didn't have any issues with anyone or waiting for equipment. My experience with them today was 20/10. Great facility and equipment and people and staff. No issues. I'll be going there regularly to take care of my health and fitness. Keep it up, Planet Fitness!! You guys rock!!
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July 2023 by Chase Taylor
Good enough gym, that’s why I go, but for what I pay yearly I should have more good things to say :( In particular staff inattentiveness/idleness and lack of dress code enforcement have me contemplating switching to a location that better delivers the PF brand.
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June 2023 by Cindi Wilson
Best gym ever. Always clean and well staffed with friendly people. Great equipment too!
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June 2023 by Royce M.
First, the men's toilets were out of order for a month, now, there is no hot water. I've lost my trust in management
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June 2023 by Eric (Bandito)
A little expensive at about 180 a year but not super busy, lots of equipment, and it’s a great starter gym
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May 2023 by Daniel Breihan
Cancellation policy is ridiculous. Management states you need to hand write a letter stating you’re desire to cancel, no form just loose leaf with signature. Email and phone confirmation does not work. I moved out of town and can’t come into the location in person. A joke.
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May 2023 by Bageesh M Bose
Happy place!One of the spacious planet fitness with indoor track. You don't need to take a break in the winter from your jogging, you can make use of the indoor track.Lots of machines. Staffs are very friendly. For $10 per month this is the best gym. If you have a partner with you, you can choose a black card membership, which is $24.99.Easy to get parking in the morning, evenings are busy.