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January 2024 by Aaron Scarborough
Never join any of these gyms. Go to Life Time and pay a little extra for a lot more. I have found the staff here to be rude and the overall atmosphere to be very unfriendly.
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January 2024 by AMVZW
Don't join here. You will regret it. There are plenty of other gyms out there, and I would highly recommend joining one of them over any Gensis locations.
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January 2024 by Aaron Mack Scarborough
Rude Staff, Unfriendly Atmosphere, and Overpriced. Highly suggest looking at other gyms.
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November 2023 by Lauren Shea
I have been with this location through multiple ownerships and loved it until Genesis purchased. While they have made many updates, the biggest change I’ve noticed is the standard to which employees are held. Rather than being greeted at the door, employees are sitting behind the desk on their phone. Equipment has had used tissues and chewed up gum on it, but rather than keep the club clean, employees are playing basketball with each other. The club is going downhill fast
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November 2023 by BibbityBobbity BooBoo
This location smells like raw sewage. Literally. It has smelled like this for months thru this remodel. You would think at some point they would fix that smell pronto. Seems like a health hazard. It's hard to breathe once you walk in let alone in the women's locker rooms. Then the heat of the building makes the smell like hot feces. I'm surprised they are open thru this. It can't be healthy. It's been months smelling like this and now worse since the ripped up the floors and base board areas. I love the gym but I feel like this is a snails pace. No relief in site other than change locations. It's getting unbearable.
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September 2023 by Jack Rodgers
The gym is absolutely amazing. I came from out of state in need of a gym. The facility and staff are second to none. Would highly recommend coming here for your workout needs.
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September 2023 by Jack Bayless
I had a genesis membership from 2016-2021. I attempted to cancel due to the management being disrespectful once they found out my membership level. I was spoken to in a demeaning way and told there were other genesis close for me instead.I had great experiences at the Topeka and both Lawrence locations. However the Overland Park one has a terrible manager and staff. I worked out during their construction having to go along the back way walking through mud and never cared or complained. Once construction was complete the bald manager became more rude to anyone not at the highest membership level.Hope this helped.
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September 2023 by Heather Smith
Your customer service reps can be rude at times. You have a few good ones that are great! but you can tell some of them don't want to talk to ppl especially on the phone. They are short & seemed bothered that we call to ask questions.
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August 2023 by David S.
I moved over a year ago and cancelled. when I noticed I showed them email proof over cancelling over a week ago and still don't have my refund. The corporate level stole my money and doesn't seem to care to refund me. Join another gym chain.
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July 2023 by Connor Smith
This location has a lot of new updates that I am looking forward too! The new general manager has gone out of his way to introduce himself to everyone that walks through the door and discuss the exciting new additions coming to this location and provide guidance on when the updates should be done. I’d definitely recommend this location for anyone looking for a new gym. Plus they have two outdoor pools for the summer! A+
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July 2023 by Carlos Garcia
Yesterday I had a guest pass and I was very impressed with the amenities, super clean, lots of equipment and the staff super cool . The GM super attentive. I highly recommend this place.!
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July 2023 by Terry Baynes
Great gym, friendly staff. Pool lap lanes not too crowded, and kids love the outdoor pools.
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May 2023 by Mike Pirner
I really enjoyed this gym in the Prairie Life days - back then, the hours went to midnight and they had a full basketball court. Then "The Athletic Club" made a mess of things and went to 10 p.m. and the basketball court was cut in half. I've inquired before and was told the plan was to go back to midnight after covid and they were discussing bringing back the full court - neither have appeared to happen, so not a member for now.
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May 2023 by Cameron Hunter
Joined because they have a basketball court. Was told that they would be doing renovations but until then would keep the court maintained… they haven’t. I have requested the nets to be fixed 5 times. I even had to bring a ladder myself to fix them twice. Now this is what they look like.
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May 2023 by Mike Elliott (fruitygangles)
They must be paying people for good reviews or something. There's just a permanent sign up about one of the front doors being broken, with no apparent plans to fix it. Their dryer is always broken so you have to bring your own towels from home. At least half of the showers are out of order, with no plans to fix them. Do you see the pattern here? You're paying monthly to workout in absolute garbage conditions and the way these managers operate is truly despicable. FIX YOUR GYM AND START RESPECTING YOUR PATRONS.
