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September 2023 by Jim D.
Staff is great. They are professional, efficient, and customer-focused. Now, as for the Service Manager. He screamed at and publicly humiliated the nice gentleman who'd just given me a ride home and back while the service was being done on my car. The Service Manager needs to learn how adults interact and what kind of business presence Volvo projects. It's not this kind of counterproductive abusive behavior.
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September 2023 by Bre Phaeton
Phenomenal service and handling by the crew. Hector, Ryland and on up the chain to service management, everyone I dealt with with great. I was 8 months pregnant at the time of service and they all were so kind from valet service to consistent communication to help resolve the problem. My car is amazing but I like knowing I'll be taken care of here if need be.Thanks again!
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September 2023 by M Price
The customer service experience at Premier Volvo is top notch. From the Sales staff, to the Service staff, Premier Volvo #1 focus was ensuring that we were 100% satisfied with the level of service they provided. Our experience working with Abigail was amazing! She took time to answer all of our questions about pricing and features of several prospective models we considered purchasing at Premier. When we finally settled on the XC90, Abigail was there to ensure everything went as planned with no surprises, from signature to send off. If you are in the market for a new or pre-owned Volvo, Premier Volvo should be at the top of your list!
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September 2023 by Every Time
We took our 2 year old XC40 in for its yearly service, the oil change, fluids, tires, and inspection went great! I also had a problem with the remote not holding a program. I was directed to the technology person who could not figure it out so he called tech support and said he would let me know the next day what to do. Tech support said there was nothing they could do as it was a service issue. It would have been nice to know that while I was there. So now I had to schedule another service appointment and It will be in 4 weeks. I was hoping my yearly visit would be handled in one visit.
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September 2023 by Shannon Ellingson
The last two times I have brought my car in for standard maintenance, my car has been returned filthy. My spark plugs were replace and the old ones left under the hood. I discovered them after I heard continued rattling as I drove. Also, the interior of my car was covered with greasy handprints. This last visit was so bad, the sales support had to spend 5 mins cleaning my car for me. That is unacceptable. The reason I gave 3 stars is because the sales associate was pleasant to work with and I was also given a loaner car. Other than that, it always feels like my car isn’t cared for, as expected, because it’s an older model.
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August 2023 by Lauren Thomas
I had an amazing experience buying my Volvo from this dealership. The sales person was patient and knowledgeable and even the back end processes of buying a vehicle were tremendous and smooth. I would recommend this dealership to anyone- they had great supply and the price points were very fair and competitive given the car market complexities. Loved everything about this buying experience
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August 2023 by mark warren
Phenomenal service with Andrew at the desk when you enter, and Mike as the manager! To head up front and see Jimmy and his wingman Sean, you can't go wrong! I once received an email from Jimmy at 2am while burning the midnight oil myself! The entire Volvo team has been wonderful to us and our family! Thank you for making us feel like part of the Volvo Family!
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August 2023 by Andrea Bichara
FANTASTIC experience. Our warranty has already paid for itself! I was hit by a flying rock and thanks to Charbel in finance I was already covered for the windshield replacement and loaner vehicle. The windshield alone would have been over $2k and the entire price of our warranty was less than this! Did you know a replacement key can cost over $1k? But not if you have it covered! The window tinting was perfect and so nice to have done before I took it home. Thank you to everybody in the Premier Volvo family for making our experience, before AND after purchase, top tier.
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July 2023 by C Dillon
Premier has an awesome team that collaborates in order to support all aspects of the sale. Their teamwork made the sale seamless from start to finish. Love my new C40!
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July 2023 by Carla Vaughn
So happy for Andrew, the communication and clarity of my situation I so sincerely appreciate coming from him. I’m pleased to know he will always be willing to seek options to have my vehicle in tip top condition. I so appreciate the premier technical crew.
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July 2023 by Tim Holman
From front door to showroom floor or service desk, you'll meet some of Johnson county's finest people at Premier Volvo Cars. The sales and service staff is courteous, helpful and knowledgeable, and the lot is full of new, certified and quality pre-owned cars. Highly recommended!
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July 2023 by War Rhys
Just bought a 2019 used Nissan Altima with 24,900 miles on it from Premier Volvo exactly 7 days ago. Haven't driven over 200 miles yet. The check engine light came on last night driving home. In to the service department this morning. Was asked if I bought the extended warranty - no. Quoted $1500 to replace an active grille air shutter. Was informed the 30 day warranty I got when I purchased the car doesn't cover this. They are unable to get a history of error codes to tell me if this was the first time this code popped up because it is a Nissan. Contacted my salesperson, George, who sold me the car. He expressed his "surprise" then nothing.Long story short - The total cost to repair is mine to eat - no offer to discount.Not the way I would do business, but others may disagree. Posting to allow you to make an informed decision on where to shop.
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June 2023 by Kate Majeskey
I purchased a used vehicle from their lot. It was, by far, the smoothest, most pleasant car buying experience I’ve ever had. George and Ashley were great! No pressure or games. They’re at the top of my list the next time I’m car shopping.
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June 2023 by Sydney Moore
Amazing service! I’ve been to many dealerships and this one made the most positive impact. Everyone was so helpful with the sale and in the service department, it made my experience 10/10. I have already referred this place to others and will continue to do so.
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June 2023 by Noah Webster
This is the only Volvo dealer in the area. Their parts and services prices reflect the lack of competition; stated another way, I believe they price gouge. Be wary. That said, the Service Writers are knowledgeable and the techs are on-point. Both clearly communicate timely and accurately. They need a competitor in the area to level out prices.EDIT - 26-MAY - Downgraded this review. Bottom line, recommend avoiding this dealerships service department. They aren’t seemingly interested in supporting you the customer, over promise and underdeliver. They fail to follow both 3rd party warranty process. The Service Manager, at the very least, requires retraining and learning how to take ownership. Photo is the “delivery ready” return to the customer.