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September 2024 by Phyllis Wallace
Purchased a new Back balt support. New design feels great.
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September 2024 by Alex Greene
Not open
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June 2024 by Sue Martin
Incredible service!! Purchased multiple times from this store. Always top of the line!!
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May 2024 by John Bredemeyer
Don't shop here. Sold us the wrong pillows and won't take them back. Very rude. They don't stand behind their products!
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June 2023 by Robert Francis
Store doesn't actually open until 11am per the sign in the window. Please update hours online.
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October 2022 by Kris T
I purchased a Mastercare Swedish Inversion table from this location on 30-April-22. $999. My cosmetologist recommended the store and the inversion table because they allowed him to drive there every day for a week to try to table out before investing in it.
The staff was educated, friendly, and helpful. They allowed me to use the table and walked me through the steps. The cost of the table was expensive, but they also were able to take my FSA medical card.
I've had lower back pain for most of my life which worsened within the last 8 years. Scoliosis in my lumbar, a vertical bone spur between my L2 and L3 lumbar, stenosis, early stage spondylitis, and degenerative disc disease in my cervical spine. Oh, and inflammatory arthritis.
I recently I pinched a nerve in my neck, likely a bulging disc. Sharp and burning pain into my shoulder and hardly any range of motion in my neck. Nothing was helping, including Meloxicam and Gabapentin. Physical therapist booked until June. I used the inversion table 3x for 5 minutes at a time on day one. Woke up on day 2 with zero lower back pain and at least an 80% reduction in pain in my neck. No more burning pain in my shoulder and occasional sharp pains. I doubt I'll need physical therapy now.
Obviously the inversion table works and it was worth the investment. The table will save me thousands of dollars in medical bills. I'd highly recommend this store if you have spine health issues.
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May 2022 by Kelly Etter
Went to the store to get my husband a new office chair because he’s been having a lot of back pain. The experience from looking to delivery was awesome. The salesperson was incredibly knowledgeable and made great recommendations. Even suggested removing some features to best suit his needs. Clearly they care about customer service. Delivery came a week later and was top notch as well. We also picked up some great pillows. Highly recommend this store!! Will definitely be back!
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May 2022 by Christina C
I purchased a Mastercare Swedish Inversion table from this location on 30-April-22. $999. My cosmetologist recommended the store and the inversion table because they allowed him to drive there every day for a week to try to table out before investing in it.The staff was educated, friendly, and helpful. They allowed me to use the table and walked me through the steps. The cost of the table was expensive, but they also were able to take my FSA medical card.I've had lower back pain for most of my life which worsened within the last 8 years. Scoliosis in my lumbar, a vertical bone spur between my L2 and L3 lumbar, stenosis, early stage spondylitis, and degenerative disc disease in my cervical spine. Oh, and inflammatory arthritis.I recently I pinched a nerve in my neck, likely a bulging disc. Sharp and burning pain into my shoulder and hardly any range of motion in my neck. Nothing was helping, including Meloxicam and Gabapentin. Physical therapist booked until June. I used the inversion table 3x for 5 minutes at a time on day one. Woke up on day 2 with zero lower back pain and at least an 80% reduction in pain in my neck. No more burning pain in my shoulder and occasional sharp pains. I doubt I'll need physical therapy now.Obviously the inversion table works and it was worth the investment. The table will save me thousands of dollars in medical bills. I'd highly recommend this store if you have spine health issues.
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December 2021 by teresa bryan
Found the only pillow I can use for my neck here, although it was over 130.00.. still... a lifesaver.
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March 2021 by Alex C.
The service at this store was exceptional ! I am in an electric wheelchair and suffer from severe degenerative spine disease. I am staying at a local hotel and need some items to reduce pain and allow for sleep. I called the store and the manager Rita Shay who answered was incredibly helpful. She helped me select the appropriate items and even personally delivered them to my hotel reception desk. Her service was above and beyond, very professional, knowledgeable and pleasant to deal with! I will be a customer for life! Thank you Rita! Thanks, Alex Cappello
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December 2020 by Steven Zin
Horrible Client ExperienceI am honestly not a person to leave reviews like this, but after spending so much money on a product, I cannot believe the poor level of customer service I have received. I purchased a high end massage chair from Relax the Back in Overland Park. The service/experience from them has been absolutely horrible. When they moved the chair into the house they had sent movers not prepared to do the job. The movers were upset when they were told that they needed to move the chair upstairs, which was always the case. I measured the area as I was told to measure and it fit according to what I was told to measure. They refused to move it upstairs and dropped the chair off in the wrong part of the home and simply left….The movers were very upset and showed a horrible attitude the whole time. The two people that came the next day were obviously upset that they had to be there and ill equipped to handle the job. I believe one was a manager or owner of the location. They took the sides off the chair and begrudgingly moved the chair upstairs and reassembled it. On the way up the stairs they damaged a couple of 2 story tall walls. They damaged the walls and assured me it would be handled. I had faith that when I would ask for reimbursement on this it would be handled. A few short months later I decided to sell my home. Because it was such a big deal to get this unit in I called RLB and asked for help disassembling it. When when I asked for help dismantling the chair (which I was falsely under the impression needed to be taken apart to safely make it down the stairs without damage) they refused, sent me a link to a YouTube video and told me to do it myself. Then when I asked for reimbursement of the painting cost(full 2 story ceiling height walls) they rep made the snark comment about it being 6 months later. The cost of this was $450 due to being such high walls and the entire wall needed to be painted to make sure it matched. After the gentleman that damaged the wall assured me it would be taken care of I received a snarky comment like this and resistance to pay it? Sorry I did not get to painting the home until staging it for a move. Your person/manager could have cut me a check the day of damage just as easily and been done with this…… I asked for reimbursement and I am still getting the same resistance and headache that I have dealt with from this company. The sent me a check for a 3rd of the cost and I returned it to them as I do not agree with this amount settling this. The entire wall needed to be painted to match on both walls and again they were two story walls. I have sent an invoice from a professional painter and they have simply refused. The money is not the issue, it is the principle. They stated the request went to corporate from what I am being told and this is still what I am dealing with. I am frustrated and I am done. Keep the money. Honestly, at this point I am besides myself with the poor service I have received when purchasing a $10k chair. You have overwhelmingly ruined what should have been a great experience for a large purchase. Buyer beware.
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December 2020 by Steven Zin
I am honestly not a person to leave reviews like this, but after spending so much money on a product, I cannot believe the poor level of customer service I have received. I purchased a high end massage chair from Relax the Back in Overland Park. The service/experience from them has been absolutely horrible. When they moved the chair into the house they had sent movers not prepared to do the job. The movers were upset when they were told that they needed to move the chair...
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December 2020 by Steven Z.
I am honestly not a person to leave reviews like this, but after spending so much money on a product, I cannot believe the poor level of customer service I have received. I purchased a high end massage chair from Relax the Back in Overland Park. The service/experience from them has been absolutely horrible. When they moved the chair into the house they had sent movers not prepared to do the job. The movers were upset when they were told that they needed to move the chair upstairs, which was always the case. I measured the area as I was told to measure and it fit according to what I was told to measure. They refused to move it upstairs and dropped the chair off in the wrong part of the home and simply left....The movers were very upset and showed a horrible attitude the whole time. The two people that came the next day were obviously upset that they had to be there and ill equipped to handle the job. I believe one was a manager or owner of the location. They took the sides off the chair and begrudgingly moved the chair upstairs and reassembled it. On the way up the stairs they damaged a couple of 2 story tall walls. They damaged the walls and assured me it would be handled. I had faith that when I would ask for reimbursement on this it would be handled. A few short months later I decided to sell my home. Because it was such a big deal to get this unit in I called RLB and asked for help disassembling it. When when I asked for help dismantling the chair (which I was falsely under the impression needed to be taken apart to safely make it down the stairs without damage) they refused, sent me a link to a YouTube video and told me to do it myself. Then when I asked for reimbursement of the painting cost(full 2 story ceiling height walls) they rep made the snark comment about it being 6 months later. The cost of this was $450 due to being such high walls and the entire wall needed to be painted to make sure it matched. After the gentleman that damaged the wall assured me it would be taken care of I received a snarky comment like this and resistance to pay it? Sorry I did not get to painting the home until stagging it for a move. Your person/manager could have cut me a check the day of damage just as easily and been done with this...... I asked for reimbursement and I am still getting the same resistance and headache that I have dealt with from this company. The sent me a check for a 3rd of the cost and I returned it to them as I do not agree with this amount settling this. The entire wall needed to be painted to match on both walls and again they were two story walls. I have sent an invoice from a professional painter and they have simply refused. The money is not the issue, it is the principle. They stated the request went to corporate from what I am being told and this is still what I am dealing with. I am frustrated and I am done. Keep the money. Honestly, at this point I besides myself with the poor service I have received when purchasing a $10k chair. You have overwhelmingly ruined what should have been a great experience for a large purchase. Buyer beware.
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October 2020 by Tera Holland
My experience was excellent! I purchased a Cozzia massage chair and I’ve been very happy with the entire process.
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May 2020 by Richard&Tera Holland
My experience was excellent! I purchased a Cozzia massage chair and I’ve been very happy with the entire process.
