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June 2023 by Robert Francis
Store doesn't actually open until 11am per the sign in the window. Please update hours online.
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May 2022 by Kelly Etter
Went to the store to get my husband a new office chair because he’s been having a lot of back pain. The experience from looking to delivery was awesome. The salesperson was incredibly knowledgeable and made great recommendations. Even suggested removing some features to best suit his needs. Clearly they care about customer service. Delivery came a week later and was top notch as well. We also picked up some great pillows. Highly recommend this store!! Will definitely be back!
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May 2022 by Christina C
I purchased a Mastercare Swedish Inversion table from this location on 30-April-22. $999. My cosmetologist recommended the store and the inversion table because they allowed him to drive there every day for a week to try to table out before investing in it.The staff was educated, friendly, and helpful. They allowed me to use the table and walked me through the steps. The cost of the table was expensive, but they also were able to take my FSA medical card.I've had lower back pain for most of my life which worsened within the last 8 years. Scoliosis in my lumbar, a vertical bone spur between my L2 and L3 lumbar, stenosis, early stage spondylitis, and degenerative disc disease in my cervical spine. Oh, and inflammatory arthritis.I recently I pinched a nerve in my neck, likely a bulging disc. Sharp and burning pain into my shoulder and hardly any range of motion in my neck. Nothing was helping, including Meloxicam and Gabapentin. Physical therapist booked until June. I used the inversion table 3x for 5 minutes at a time on day one. Woke up on day 2 with zero lower back pain and at least an 80% reduction in pain in my neck. No more burning pain in my shoulder and occasional sharp pains. I doubt I'll need physical therapy now.Obviously the inversion table works and it was worth the investment. The table will save me thousands of dollars in medical bills. I'd highly recommend this store if you have spine health issues.
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December 2021 by teresa bryan
Found the only pillow I can use for my neck here, although it was over 130.00.. still... a lifesaver.
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March 2021 by Alex C.
The service at this store was exceptional ! I am in an electric wheelchair and suffer from severe degenerative spine disease. I am staying at a local hotel and need some items to reduce pain and allow for sleep. I called the store and the manager Rita Shay who answered was incredibly helpful. She helped me select the appropriate items and even personally delivered them to my hotel reception desk. Her service was above and beyond, very professional, knowledgeable and pleasant to deal with! I will be a customer for life! Thank you Rita! Thanks, Alex Cappello
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December 2020 by Steven Zin
Horrible Client ExperienceI am honestly not a person to leave reviews like this, but after spending so much money on a product, I cannot believe the poor level of customer service I have received. I purchased a high end massage chair from Relax the Back in Overland Park. The service/experience from them has been absolutely horrible. When they moved the chair into the house they had sent movers not prepared to do the job. The movers were upset when they were told that they needed to move the chair upstairs, which was always the case. I measured the area as I was told to measure and it fit according to what I was told to measure. They refused to move it upstairs and dropped the chair off in the wrong part of the home and simply left….The movers were very upset and showed a horrible attitude the whole time. The two people that came the next day were obviously upset that they had to be there and ill equipped to handle the job. I believe one was a manager or owner of the location. They took the sides off the chair and begrudgingly moved the chair upstairs and reassembled it. On the way up the stairs they damaged a couple of 2 story tall walls. They damaged the walls and assured me it would be handled. I had faith that when I would ask for reimbursement on this it would be handled. A few short months later I decided to sell my home. Because it was such a big deal to get this unit in I called RLB and asked for help disassembling it. When when I asked for help dismantling the chair (which I was falsely under the impression needed to be taken apart to safely make it down the stairs without damage) they refused, sent me a link to a YouTube video and told me to do it myself. Then when I asked for reimbursement of the painting cost(full 2 story ceiling height walls) they rep made the snark comment about it being 6 months later. The cost of this was $450 due to being such high walls and the entire wall needed to be painted to make sure it matched. After the gentleman that damaged the wall assured me it would be taken care of I received a snarky comment like this and resistance to pay it? Sorry I did not get to painting the home until staging it for a move. Your person/manager could have cut me a check the day of damage just as easily and been done with this…… I asked for reimbursement and I am still getting the same resistance and headache that I have dealt with from this company. The sent me a check for a 3rd of the cost and I returned it to them as I do not agree with this amount settling this. The entire wall needed to be painted to match on both walls and again they were two story walls. I have sent an invoice from a professional painter and they have simply refused. The money is not the issue, it is the principle. They stated the request went to corporate from what I am being told and this is still what I am dealing with. I am frustrated and I am done. Keep the money. Honestly, at this point I am besides myself with the poor service I have received when purchasing a $10k chair. You have overwhelmingly ruined what should have been a great experience for a large purchase. Buyer beware.
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December 2020 by Steven Zin
I am honestly not a person to leave reviews like this, but after spending so much money on a product, I cannot believe the poor level of customer service I have received. I purchased a high end massage chair from Relax the Back in Overland Park. The service/experience from them has been absolutely horrible. When they moved the chair into the house they had sent movers not prepared to do the job. The movers were upset when they were told that they needed to move the chair...
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December 2020 by Steven Z.
I am honestly not a person to leave reviews like this, but after spending so much money on a product, I cannot believe the poor level of customer service I have received. I purchased a high end massage chair from Relax the Back in Overland Park. The service/experience from them has been absolutely horrible. When they moved the chair into the house they had sent movers not prepared to do the job. The movers were upset when they were told that they needed to move the chair upstairs, which was always the case. I measured the area as I was told to measure and it fit according to what I was told to measure. They refused to move it upstairs and dropped the chair off in the wrong part of the home and simply left....The movers were very upset and showed a horrible attitude the whole time. The two people that came the next day were obviously upset that they had to be there and ill equipped to handle the job. I believe one was a manager or owner of the location. They took the sides off the chair and begrudgingly moved the chair upstairs and reassembled it. On the way up the stairs they damaged a couple of 2 story tall walls. They damaged the walls and assured me it would be handled. I had faith that when I would ask for reimbursement on this it would be handled. A few short months later I decided to sell my home. Because it was such a big deal to get this unit in I called RLB and asked for help disassembling it. When when I asked for help dismantling the chair (which I was falsely under the impression needed to be taken apart to safely make it down the stairs without damage) they refused, sent me a link to a YouTube video and told me to do it myself. Then when I asked for reimbursement of the painting cost(full 2 story ceiling height walls) they rep made the snark comment about it being 6 months later. The cost of this was $450 due to being such high walls and the entire wall needed to be painted to make sure it matched. After the gentleman that damaged the wall assured me it would be taken care of I received a snarky comment like this and resistance to pay it? Sorry I did not get to painting the home until stagging it for a move. Your person/manager could have cut me a check the day of damage just as easily and been done with this...... I asked for reimbursement and I am still getting the same resistance and headache that I have dealt with from this company. The sent me a check for a 3rd of the cost and I returned it to them as I do not agree with this amount settling this. The entire wall needed to be painted to match on both walls and again they were two story walls. I have sent an invoice from a professional painter and they have simply refused. The money is not the issue, it is the principle. They stated the request went to corporate from what I am being told and this is still what I am dealing with. I am frustrated and I am done. Keep the money. Honestly, at this point I besides myself with the poor service I have received when purchasing a $10k chair. You have overwhelmingly ruined what should have been a great experience for a large purchase. Buyer beware.
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May 2020 by Richard&Tera Holland
My experience was excellent! I purchased a Cozzia massage chair and I’ve been very happy with the entire process.
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December 2019 by Madeline Shay
Rita and Amanda both are wonderful to work with! They are knowledgeable, kind, and patient working with me. Great products and staff, would highly recommend!
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November 2019 by Ryan S.
I recently visited this store in search of an inversion table and armed with a ton of questions. The staff members were friendly, attentive and very knowledgeable. These folks know what they're talking about, plus they like what they do and it shows. I've already sent several of my friends here and I'll definitely be back! A++
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November 2019 by D'fli Fritzler
I was not happy to see a chair I bought in store delivered to my house today in the back of a pickup truck, pathetically wrapped with plastic. Only half the chair was wrapped with a poor excuse of a wrap job! Not even protected from weather or anything for that fact!! Just loaded up into the back of a wide open pickup truck! I paid over $2,600 for this chair!! Will be contacting the store and speaking to the manager as well. Someone dropped the ball on this one and your company needs to do a better job on a delivery service!
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September 2019 by Paula Wright
I Purchased a mattress from the Overland Park location and have had nothing but trouble with customer service as well as the product since that time.
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September 2019 by Paula W.
I Purchased a mattress from the Overland Park location and have had nothing but trouble with customer service as well as the product since that time. I went in after being diagnosed with lupus, and Sjogren's syndrome needing a mattress to help with significant pain issues. I was talked into trying and anatomic global product and guaranteed that if I had any issues I could absolutely come back in and consider a different mattress. Within the first 30 days, I knew that this mattress was not going to be a good fit and return to the store to discuss this issue with the manager. At that time, he indicated the only option I had would be to contact the manufacturer and discuss getting a replacement. I am currently on my third replacement. I have attempted to contact the store owner on multiple occasions over the last few years, and have been told by the manufacturer that Tom, the owner of both Omaha and the Overland Park Store would need to create a refund in order for me to transition out of these mattresses and get back into a Tempur-pedic which is what I have wanted since this nightmare began. Over the years, the store manager has never returned my call and I feel extremely frustrated and believe that the customer service provided has been horrific. The manufacturer explained that she is able to work with Tom to make this right, and has done so with other store owners, but he needs to reach out to have this conversation. Please do not take the time to go to either of these stores if you are not prepared to take a loss on a huge investment. I found the process to be extremely disappointing and stressful!! Paula Wright
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June 2019 by Kathi Fern
Great customer service! I bought an Andrew Leblanc X Chair in 2012. After 20 years of lower back issues I finally found relief! After 10-12 hour work days 20 minutes in my zero gravity chair makes a huge difference in both my pain and stress levels. After 7 years of service my chair has a mechanical issue. I called the Overland Park store and was immediately given all the information I needed to arrange for the "no charge" replacement parts. During the brief wait for parts I visited the store and asked to sit in a X Chair. I was made completely welcome! I will repair my chair and enjoy it while possible, but when it's life has been lived I will be back to purchase another