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November 2023 by Kathy T.
Used to trust that I would get my complete delivery order but today that was not true. The club is refusing to answer the phone and finally hangs up on you without answering. Chat does not work on the website. So I can do nothing about the fact that I paid for items I did not get. If some idiot realizes that part of my order is still back at the store and delivers it later today I will not be home so the milk will sour and the rolls will go bad as the items sit in the hot sun of my afternoon front porch. I guess I will need to move on to a different Sam's club or Walmart.
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July 2023 by Emma Payne
I love shopping here. Even though some of the most ignorant people I have ever encountered shop here, the employees are pleasant, some of them. Psychopaths do not really hide their racism or discrimination. They hate gorgeous, real women of color that don’t have criminal records, no drug/alcohol addictions like they’ve got, and they hate HETEROSEXUALS! They purposely stalk some people in order to harass and rob them! I wish the store would hire daily security just to watch the people in the aisles! Some people are complete whorish idiots and behave like they should be locked up in a nuthouse. I see why there are so many mental health facilities! There are way too many mental illnesses going around. Hope they get the help they need so they can stop being so alien like.
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July 2023 by Shekena W.
Horrible service at this location. They are supposed to offer same-day delivery if you place your order by 2 pm. This does not happen. They very rarely answer the telephone. And their customer service is very awful . I have had the worst experience with this location ever. Steer clear if you can. I even spoke with management confirming the same day delivery. However, she told a boldface lie and never followed back up with me, her or her superior never contacted me back... just ridiculous !
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March 2023 by Mishawn D.
I know some patrons prefer the location on 95th street, but I am the opposite. Here's why: A little more low key: I feel like the 95th street location is way more busier than this location. (Probably because it's right off the highway) Here, at least you do not have to circle the lot to find somewhere to park. Get the App: Ordering pickup or delivery from the app is honestly the best thing and saves you the heartache from wandering the store in confusion. I have ordered pickup from the app previously, and it was very easy. Plus, it was nice to just walk up to the front, get my things and leave. Store layout: I can see why people prefer the 95th street location for its layout over this one. It does seem it is more difficult to find the things you need in the store versus the other. I do like that there is a fast lane for checkout and there were associates at the registers helping things move along. Overall: 8/10 There isn't much to say about Sam's Club. You get what you get and most stores are pretty much the same, minus the store layout and inventory. You can't go wrong with this location and from previous visits, it's best to come during the weekday if crowds aren't your thing.
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December 2022 by C A.
Three words. Use the app. It works. It's painless. Just try it once. It takes a drudgery experience and makes it relatively painless. It's a huge time and hassle saver.
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December 2021 by Jake J.
You pay to shop somewhere they don't have enough employees. I know it's not completely their fault because the government pays people to stay home, but not having enough help is getting old.
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October 2021 by Scott M.
Raj helped me start up at new QR reader on my phone so it was much easier for my checkout. Took my old self a few minutes to get it but im good now. Can't wait to use it again!
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August 2021 by Donna J.
I wanted to advise you of my experience today at 8300 W 135th in Overland Park Kansas today @13:55. As the cashier was ringing me up she asked if we wanted to upgrade we stated no here comes another lady possibly a manager who asked us the same thing again we stated no she made some comment in Arabic to the cashier and they started laughing and she rolled her eyes and walked away. Excuse me but I told you twice I wasn't interested in signing up for a upgrade for any reason should your employees be disrespectful to me because I said no. Remember who pays your salary me the customer you felt like you needed to disrespect trust me when I tell you it will be known on every social media site of the type of people you hire apparently you allow and I'm sure thus incident wasn't the first time.
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June 2020 by David T.
I like Sam's Club. No BS politics, just good business. Masks are requested, not demanded like Costco. No lines to get in, great customer service. Almost everything you want. I love their scan and go App that let's me skip right by check out lines. Just pay on the App and go. Feela a little more industrial than Costco but they have a lot of th he same things and prices are better. Oh, and most things are in the same place when I go back. Not like Costco where they move everything around. Glad I switched.
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December 2019 by Philip B.
Compared to other Sam's Club locations, this one is very mediocre based on my experiences. Store layout is a little different than its peers, but the main inconvenience is getting in/out of the store and it's parking lot. Even filling up with gas at the Sam's gas station creates a traffic jam. Staff are very friendly, which keeps this rating at a 3/5, but otherwise I would be rating it a 1/5 or 2/5. I also enjoy the convenience of having a ton of self-checkout lines - these are usually empty compared to the employee-staffed checkout lines.
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November 2019 by Lexie T.
Exceptional employees at the pharmacy.I recently started caring for my elderly mother in law. She gets her scripts filled at Sam's. Ive not neem charged with that task. I'm hugely impressed with the overall upbeat attitude of the staff in the pharmacy department. My CVS pharmacy is the typical fill your script, smile and pay kind of place. Sam's staff however is smiling ,sure, but they often know patients names including mine. Bazaar how above and beyond they all go. They interact with each other and customers in an amazing way. My hat goes off to some great hires and applaud a job well done for these ladies.
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November 2019 by Heather G.
I've been a customer for years. The produce is always great, the staff is kind and consistent.
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September 2019 by K S.
Go else where for tires. Raymore location is SUPER HELPFUL. This location just wants to shoo you off. Why was there only one tech available? Waiting three hours I saw them do it to two people. I came in to get a screw puncture fixed, was immediately told it would be three hours, fine I'll wait. Secondly 2 & half hours in I was told it couldn't be fixed. I said fine, I'll take a new tire. When it was told to them I just bought the tires in June all the sudden it could be repaired. Shady. I don't trust them.
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August 2019 by Thi G.
I ain't going lie, I'm not a fan of this location. My primary location is on 95th St. so keep that in mind. This place is all sorts of backward from the Sam's I've been to. Maybe it's the way my mind works, but I feel like I'm in a state of dissociation whenever I come in here. I'm all turned around and it takes me forever to find anything. With most Sam's, I know where things are located, but my mind has to work extra hard to find where anything is with this location. Also, what evil place stores dairy in a walk-in fridge with a blower? Even in the summertime like now and I'm in less clothes than usual, I'm risking gangrene to get a few jugs of milk and some butter. And I'm not the only one leaving there shivering. Why for the love of God does this Sam's feel that an open walk-in fridge is good for the environment, I'll never understand. Also, I hate their check out lanes. So many self checkouts that I feel they should give me a discount for scanning my own things. I realize this is after all Walmart so they do try to cut as much costs as possible. However, I would think since I have to pay for a membership, I would get some kind of perks like someone manning the register? Lastly, I really dislike this Sam's because they have no car wash unlike the 95th one. Why? Probably because they don't have the space to put in one so you probably have to go across the street and pay about $20+ to have a bunch of high school kids cleaning your car. What have I missed with this review? I always feel discombobulated when I come here. The only benefit is that their clothing seems to be a bit cheaper than the one on 95th so I drop in here when I'm looking for clothes for the kiddos. Disappointed with this place. I have been going here sporadically for the last 20 years, and I really thought the upper echelon of Johnson County would get a better place, but I've been wrong before. Let me know how you like it. It's probably not you, it's me.
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May 2019 by Jeri F.
I previously lived in NWA and this is the best Sam's club I've been to! Their pharmacist knew me by name after 2 visits and worked diligently to get me a reasonable price for my prescription. The club is organized and is easy to find what I want. The membership is worth the savings. Janet, in the hearing aid department is extremely knowledgeable in finding the perfect hearing solution.
