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December 2025 by Sadie
The bundle prices are great but I do not like that information among customer service is not accurate/the same. It's also not convinent to talk to someone in Florida instead of where I am actually located and where I would physically go to get help.
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December 2025 by Hiep Truong
bad servive with young lady late afternoon
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December 2025 by Dylan Slater
Current list of outages in 2025 that have left me unable to complete schoolwork:
May 17
July 2
July 3
Oct 1
Oct 11
Nov 1
Nov 3
Nov 16
Dec 24 (XMas Eve)
Dogwater company. Sincerely considering moving solely so I don’t have to deal with their awful service anymore.
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December 2025 by Joshua Wiggins
Called for a price quote, rep pushed it through as an order, now I have equipment to return and one of their reps calls with her dog barking in the background and “somebody at the door” joke of a company. Avoid.
Edit: of course they throw the generic copy and paste response they have at the mountain of other one stars. How are you gonna have 6 kiosks with 3 employees and a steady line of almost 20 customers? Trash company comprised of gross people.
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December 2025 by Tom Sanderson
Be prepared to wait. I was 3rd in line and waited over an hour to be helped. Employees have zero sense of urgency.
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December 2025 by mark h
Prepare to be amazed by how bad their customer service and greed shows by never having enough reps for the incoming customers
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December 2025 by Jonathan Z
I was misled by a Spectrum store employee into signing up for a phone and internet bundle. A few days later, when I checked my bill, I realized the charges were much higher than what was promised in the store, and even the contract term didn’t match what the employee had told me.
When I went back to the store to resolve the issue, I was told they don’t even have an on-site manager — every problem has to be escalated to a regional manager over the phone, which makes their efficiency extremely low. At first, Shannon kept repeating their current plans and promotions, showing no intention of taking responsibility for the mistake made by their staff. After a long discussion, she finally contacted the regional manager and offered a compromise: canceling one of the lines and adjusting the plan.
I genuinely appreciate Shannon’s effort — this single star is for her. Without her help, Spectrum’s service wouldn’t even deserve one star.
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September 2025 by Unhappy customer
According to their web site and large sign on their front door I thought the store would be open on Sunday. But no, next to the large sign on the door is a small sign posting that it is closed on Sundays. Went back today and found 18 people in line with just two agents workings. And my monthly bill was increased by two dollars per month. I feel like I am paying more for less quality service.
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November 2024 by J Ludk
Can I give zero stars? After over 15 years of using Spectrum (formerly time warner cable) we cancelled our service on the day the cycle started. Returned equipment next day. We were charged for the entire month that we did not use and never told there was no prorate until we got the bill and reached out. No exceptions- full bill over 100 is overdue. No consideration for how long we were customers and that we cancelled on the first day of the cycle. Would not recommend as it was difficult to cancel service and charged for service we did not use.
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November 2024 by Tj Sheble
Service in and out all the time. Was told I needed a new router. I was told I can wait 5 days or come to the store to get a new one. Drove 30 min each way to the store only for the new router to not work. Waited 4 days after that for the technician. Service worked ok for around a week then started to go in and out at night.
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October 2024 by Nate H
Pure garbage! I ran a speed test on their 1gig vs my Att cellphone and my cellphone had faster downloads and WAY faster uploads.
My spectrum internet buffers more than it actually works. Just garbage. The only reason I have spectrum is because they own the contract where I live. I'm moving in 3 months and will make sure I'm not in a spectrum house!!!
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October 2024 by Suzanne M
The gentleman at the spectrum store helped my mother's cell phone issue she needed to change the number and the Gmail address on the phone.
As it turns out we found out about selective calling on Monday and it's a beautiful feature now no scammers or anyone trying to sell anything
can call my mother since they're not on her list.
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October 2024 by Levi Percy
Never use Spectrum cable or internet. Their prices are outrageous, their customer service is absolutely horrible and they will charge you for the entire month of service even though you trying to cancel on the first day of your billing cycle. Horrible business practices and horrible customer service. I will never use them again for any service and I will advise everyone I know to never use them.
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October 2024 by Gala Ramirez
The worst attention I have received in this country..!!!! I don't recommend them..!!!
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October 2024 by Andrew Burlette
I am deeply disappointed by the unethical practices employed by your organization. It is unacceptable that you engage in deceptive practices without any regard for the well-being of your customers. Your existence should be questioned, and you should be held accountable for the shameful nature of your services. anymore I think you guys should be ashamed of your fake service
