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June 2023 by Helen S.
Although Talbots in Leawood, Kansas is a wonderful location and carries a lot of beautiful items, the customer service is regularly discourteous and impolite. I would highly recommend that they work on the friendliness department.
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June 2023 by Susan Dawson
Best store!! Love the petite selection!
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April 2023 by Emily C.
If you've ever wanted to know what Vivian felt like in Pretty Woman trying to shop on Rodeo Drive, just go to this Talbots. The employees at this store are so freaking impressed with themselves, you can't help but feel like you're inconveniencing them by stepping foot in the store. Im so sorry the blazer I ordered didn't fit -- I'm sorry for inconveniencing your day by asking you to do your job and process my return. I assure you, I didn't want to come in to talk to you either.
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March 2023 by Diane M
This store just keeps closing earlier and earlier. Not quite sure how anyone who works can make it in. And their Women's department has gone downhill with little to choose from in style. Sad.
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October 2022 by Mikki Davis
The staff were very helpful,kind and courteous. All our needs were met and we found an awesome selection of clothing. We were very satisfied. Oh and Talbots has some fabulous sales!!? I encourage you to stop by and browse. You won't be disappointed. I'm sure you will leave with a smile and a treasure ?
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September 2021 by Tyra Marieza
Received a jacket as a birthday gift from my mom. It was a little too big so I drove 30 minutes to go to this store for an exchange. They offered me nothing and acted as if I stole my own birthday gift. Even though I had the receipt and proof that it has been mailed to me. They ended up putting the credit back on the original credit card making me feel like they took my birthday gift and wasted my time! It's 2021. They should have store credit or store gift cards fo cases like this!
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July 2021 by Susan C.
The Talbots in St Louis Plaza Frontenac ordered a pair of crop pants for me to give to my mother. The only store that had them was Overland Park in KS. They sent me the pants and they fit my mom and she is thrilled. I should mention that my mother is 96 (a young 96) and I shop for her at Talbots all of the time. Then I received handwritten note in the mail from the associate in Overland Park who mailed the crop pants to me. Her name is Mary and the note was so very nice thanking me for the recent purchase and she was happy that they had the pants I was looking for and then wished me a great summer!. This kind of service and care does not happen very often anymore. I am really impressed and wanted to tell everyone.
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July 2021 by Susan Catron
Love this store. Something for everyone.
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May 2021 by Steven Lieurance
Could not get any help without asking for it. Was treated very rudely. I was dressed nicely with hair and makeup done and fine jewelry on. The girl insinuated that my diamonds were fake (they’re not), and when I saw a dress that I was interested in asked what size an X was she said “I don’t know, I don’t usually deal with the large sizes.” I usually wear a 12 or 14 which I found out later is an X. They lost a sale that day and a customer for life!
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October 2020 by Janet B.
They no longer hold a dressing room at this store unless your are special. A salesperson told me they don't hold dressing rooms for people until they are ready to try on clothes. Two or three of us were waiting and all designated fitting were being used except one labeled Susan.I asked where is Susan and the reply 'oh she is coming'. I waited my turn in line and still no SusanI tried on my clothes and as I was walking out they erased the name Susan and let someone else use it.So in other words, they lied to me and every other shopper in that store by holding a room for Susan but not for anybody else. I am sure if I didn't question them there would still be a dressing room waiting for Susan.I drove 70 miles to shop at this store snd get treated like this - second best. No more
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July 2020 by Judith Keaton
I picked up curbside pants yesterday and the dressing rooms were closed. I came home and tried them on and they don’t fit. I called to see how to return them or exchange them and was hung up on. The second time I was put on hold. The third time I could hear them talking and they hung up on me after listening to them talk for five minutes. Very frustrating.
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March 2020 by Connie Shaw
Everyone is so friendly and helpful. The quality of the clothes is excellent. It's a great experience.
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March 2020 by Kim Jones
Great clothing. A bit expensive.
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February 2020 by Walter Fink
They have many styles and sizes of women's clothing. Most clothing is towards the middle to higher priced items. High quality fabrics. Helpful staff.
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February 2020 by Lynn Kurr
Simple styles, well tailored.