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October 2023 by Mrs. Angel Williams
ABSOLUTELY NOT!!!!I have a membership, and the hassle of not having to pay at the kiosk each time does NOT excuse them from DOING THE RIGHT THING!!My BIGGEST issue and disappointment is that my truck has been smelling like mildew after they wipe it out each time.I decided to speak with a manager today and not let it slide AND that's when the disappointment sank in.The manager tells me flat-out that they know it's an issue BUT they have just decided to order a $ 1,500 part in hopes of helping remedy the situation…So, I said the following… Why would you not be honest and make your customers aware? I said it's the right thing to do so we can make up our minds.He proceeded to agree with me and go into an awkward silence.I subsequently ended the call and had my amazing husband cancel our membership!
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October 2023 by Angel W.
ABSOLUTELY NOT!!!!I have a membership, and the hassle of not having to pay at the kiosk each time does NOT excuse them from DOING THE RIGHT THING!!My BIGGEST issue and disappointment is that my truck has been smelling like mildew after they wipe it out each time.I decided to speak with a manager today and not let it slide AND that's when the disappointment sank in.The manager tells me flat-out that they know it's an issue BUT they have just decided to order a $ 1,500 part in hopes of helping remedy the situation...So, I said the following... Why would you not be honest and make your customers aware? I said it's the right thing to do so we can make up our minds.He proceeded to agree with me and go into an awkward silence.I subsequently ended the call and had my amazing husband cancel our membership!
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September 2023 by mishelle rivas
I took my car here for a cleaning and I purchased the full service car wash and vacuum which included wiped surfaces and window cleaning plus the interior vacuum. I received my car dirty, the only thing that was vacuumed was the car seats and carpets, but not the doors or where the cup holders and so on. So I came back, and they gladly offered to redo the job offering me a FULL package of detailing which I appreciated, and I said, I really just need the surfaces vacuumed and wiped, I don’t need tire cleaning or all of that, only for me to receive the car the SAME way, the trunk wasn’t even vacuumed the first time and I didn’t noticed up until the second cleaning as I open the trunk and it’s still dirty. They asked if it was ok for me and I just responded with yeah it’s fine, I felt like I was being annoying to them, so I thanked them and left. I do a better job myself with my amazon car vaccum. For way less money and stress.
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September 2023 by Lucila Tavares
I paid $63 with the tips to get my car cleaned inside, and I end up having to cleaned again. I was almost the same way like before they did it. One of the person in charge said for the amount of money ? and time it was excellent. They didn't even remove the carpet to vacuum. And I have to go to a free vacuum place to do it again bc after all they don't allow you to do it . The guy told me that they don't have free vacuum. It was horrible experience. If they don't going to clean the care in a basic way inside , why do they have that service?it is not a detailed cleaned for that money I asked for, but just the basic clean and vacuum.
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September 2023 by Christopher Taylor-Durr
Spent $35.00 on the "Wheel Deal Package" because of the wash guarantee. Went back the best day and received just a Basic Wash.Head 2 miles west to Go Car Wash, get a GO Big for $10 cheaper. You get the same exact wash plus a 48-hour rewash for free.
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August 2023 by Tk B
This car wash is grossly overpriced for an underwhelming experience. I have used waterways for a number of years mostly out of convenience. The quality of service has been declining for some time. Fast forward to today we are now required to drive our own car through the wash for the interior portion. This was explained as a liability issue, however I was required to leave my keys in the car and they pulled it forward. While this might sound silly if I am paying roughly $50 for a car wash I don’t expect to have to do any of the work. Save yourself some disappointment and look elsewhere.
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July 2023 by Beverly Evans
I am a monthly member$21/moLOVE the Drive Thru and personal wipe down after the outstanding wash!
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June 2023 by Susan Murphy
I want to support this location that is great and I want to support all our young men who are working there. But someone needs to be overseeing the quality of your car washes and that is not getting done over the years anytime I go. :/ $54 is a LOT of money to spend with an additional tip! ??
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June 2023 by Unax Santi De La Campa
Kinda mediocre cleaning!Kids are supervised by an adult to make sure they do the job customers are paying and trusting they will do according to what we pay for the service to be done.... Plus the tips we deliberately give away to thank their efforts
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June 2023 by Marc T
Didn't stop there while I was driving by on my way to Home Depot. I have used them in the past and while they are pretty good, I like GO car wash better.
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April 2023 by Manmith Reddy
I am giving a 1star because after I paid the highest for complete cleaning, please take a look at the photos of the car inside. I would not expect this after paying the highest amount for the cleaning. Completely dissatisfied
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April 2023 by Shane Hampton
I am a member at Waterway and always love how my car looks and feels after leaving there. The 135th and 69hwy location is the one I go to most often, and they are awesome. A couple days ago, I asked if they could do a hand wax for me and they were able to quickly, yet stunningly. So happy with their work.
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April 2023 by Bill Goodfriend
They used to be really good. Now, you have to come home & wipe all the haze off they left behind and tires; you still have to shine them up because they do a very spotty job. I think I'm going to have to give Charlie's Car Wash a try.
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April 2023 by Callee Stephens
I’ve never been to this place before, I just got the basic car wash because my car wasn’t very dirty. I was not upset that the kid driving it, backed into one of the signs, it’s a kid learning.. However, I am very frustrated that what looked like a manager watching over him said he didn’t hit it when I sat there and watched it happen? Will probably not be returning.
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April 2023 by Tre De Lio
Very nice location and friendly staff. I was able to talk with the manager for little while while my car finished VERY Friendly. Would absolutely come back again when in town!Services: Auto interior vacuuming