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October 2023 by Classic W.
This place sucks they charge you 65$monthly for a service they dont perform they dont clean the inside of the car at all and the smear soap that has not been rinsed completely off i cancelled my membership due to false advertisment and if you get a membership please understand that you wont get the service you pay for until certain days its a rip off
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September 2023 by Susan Clardy
I’m from out of town and I only paid for the $24 wash. I guess I should have paid more in order to get the outside of my car actually clean. It was a so-so job. I guess next time I know to just go and do it myself for $10 and get it clean. And I tipped each person $10. Won’t do that again or go back. I come to Kansas frequently…….now I know where not to go.
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August 2023 by Scott Hinkel
So this place is a great option for a quick clean if your car isn’t a disaster but don’t spend the $50 on The Whole Thing if you want a good clean. They get two stars because they cleaned it again today (pics are from yesterday after their first try) and they were at least nice and apologetic. My emergency brake handle still looks like this after their re-do. Even today I had to ask for a rag to clean out my cup holder completely, and they don’t pay much attention to detail at all. The car wash also left several giant bugs on the front that nobody bothered to get.
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August 2023 by Vasco Williams III
Having been a Clean Car Club member for over 20 years, it pains me to write this. However, if I'm having the issue without resolve, I'm sure others are feeling the same pain.Since around March of 2023 I've had billing issues. My current card is on file. I get notified upon transactions or attempts. I have to call into their corporate office month after month to have them address the issue. Of course, each time I'm told it's resolved. I mean, NEVER have I had such issues with a company trying to GIVE them my money!!!! How asinine is this?Additionally, comparing the 20+ years of datapoints, I've noticed a definite decline in service quality. The vehicle gets partially sprayed off upon entry. Meaning, the Driver's side is immaculately attended to while ignoring the Passenger's side. No flipping of towels, wiping down the body of the vehicle then wiping the windows. You know, the same windows I look out of as I drive. Streaks everywhere. I also cannot count the number of times I've had to get out and dry my own vehicle off to have it done completely and correctly. Coupled with frequent (like every 2-3 trips) reminders to them to dry off the back middle window of my truck. Again, you know, the same window I look out of.I'm finally at a point of taking my cars elsewhere. I've got better things to do than call the home office monthly. It has gradually progressed to a point where I can no longer brag about Waterway or suggest others utilize their services.
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August 2023 by becky vogt
I paid for the full service and once again they did not get the bugs off the windshield or the front bumper. I paid extra to get the cargo area vacuumed and it doesn’t look like it was done. I could’ve done this at home for free and it would look betterServices: Auto detailing
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August 2023 by Mark Grover
I’ve had a membership for years and couldn’t imagine not getting my car cleaned weekly now. Also, their manager Blaze takes customer service to another level. She goes above and beyond, which is rare these days!!
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August 2023 by Paris L.
Literally no one in there has any idea what's going on. I had to go inside 3 times just to pump my gas. Terrible service and people running around like chickens with their heads cut off.
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July 2023 by Ryann Ramirez
I would never ever ever ever go back to this lace it is not a full service car wash . I have had a membership there for 11 years and now they want me to take my own car through a tunnel which is extremely unsafe then I paid for the monthly service they told me I could cancel my service but they couldn’t do it in the store. It was extremely rude and helpful and extremely unsafe. I am currently canceling my membership Norway ever ever ever have on there again everyone should be aware
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June 2023 by Dave Billings
Rare full service car wash in existence. All gone forever in most cities.They do an outstanding job.
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May 2023 by Cody Spitz
The customer service side and otherwise was phenomenal. The reason for a 3 star rating is brought to that point due to how atrocious they were at speed, 3 cars finished that started later than ours. Felt unreasonable
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May 2023 by Melissa W.
Theo do full service and do an amazing job. Inside and out. The wheel deal is my favorite.
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April 2023 by Chad Hook
Unbelievable service. Decided to get a wash and vacuum on 3/23 and could not have been more impressed with the results. Staff is exceptional. From the greeter, to the checkout counter, washers and Manager, very impressive team. I believe her name was Blaze, kudos to her and her group of washers and detailers. I signed up for the monthly membership shortly after I saw the results. Well-run outfit!Services: Auto interior vacuuming
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February 2023 by Paula Peters
Excellent, reasonably priced carwash. The people working there are always friendly... my minivan gets so clean, inside + out! I always choose "The Whole Thing." Best price/package.
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February 2023 by Chloe Grimm
Paid $20 for a wash, hoping that I could at least use the vacuum to vacuum my OWN car. However, apparently after you pay for a wash you’re not allowed to use the vacuums. Ridiculous. Don’t go here if you want to use the vacuums after you wash your car!
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January 2023 by Adam Gosney
Great service. Did a great job on my truck. For $9 got a wash, towel dry, and a 24 hour guarantee. Can’t beat that.
