December 2020 by Brandy Davis
Been a "tenant" for a few years now. When Red Dot Storage bought this company, they didn't transfer the leases to the units correctly, leading to myself being left off the account, as the second signer on the lease. Unit was broken into among others. We were not notified until week after they had reported the break in to the police. Police indicated the manager compromised the crime scene by entering the affected units, touching things, and walking inside each, and replacing locks, before calling them to report the issue. Red Dot verified they were supposed to notify us sooner yet didn't. Was only notified when the claims department called to get a list of missing items. My unit was spread through an adjacent unit due to the wall paneling being removed. They refuse to allow me to collect those items until a time that is convenient for them, to come and document all items removed that are ours, even the time wasn't a choice, then or a later date. The adjacent unit was fully empty besides our items. No consideration for the fact they failed to make contact for a week, just have to wait on them to do things. Will not explain why what happened did happen, if thats even company policy. Tried to counteract everything I asked and refused to answer and just wanted to "move forward" and not address those concerns with me. Why would I want to continue storing items there when there is no accountability. I couldn't even get her to give me a supervisor, because she says she is one and she is who I have to talk to. I asked multiple times. She kept accusing me of arguing and being aggressive when I just wanted simple questions answered and for this issued to be addressed today, when I called initially before noon, and had to wait hours for them to even give me a "plan" that I have no choice in, and can't even remove my own property until then. If a customer is upset with the way an issue is being handled by the company, especially as a supervisor... it is quite literally your job to answer the hard questions and put something on the table that the customer is a part of. Instead we are just a number and a quick payday on rent. I had hoped my conversations wouldn't create that feeling or being expendable, but what other choice is there when you can't even get the courtesy to being explained why it went so incredibly wrong and aren't part of the time table. And when I tried to explain, I'm not trying to argue, I just want to know why, defensiveness. This isn't about the agent as a person, it's about the agent as a representative of that company, not answering why the company failed us, so badly, or not providing me with someone who could answer to that and not providing an immediate solution to problem they have known about for a week.
